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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I ordered two rings, got them fairly quick! The rings look exactly as on the pictures, if not better! Extremely happy with quality, it looks like a very expensive ring, packaging is also awesome, Great experience, will order again!
Thank you!
I am very happy with my purchase, for the price I am quite surprised of the beauty and sparkle. I will be ordering from you in the future. Thank you for providing a reasonably priced product that I am happy to show off.
I come to share my shopping experience I've had with Jeulia. The ring is exactly the same as the one I saw on the website, and even better worn on hand. And my ring arrived in 4 days, very quick. I was nervous with my order and thought it would take longer time. Now I am sure that will order again.
My ring is beautiful. I already showed it to my friend and she was impressed too. I have recommended you guys to a few friends and they will check you out as well.
Im writing this review because I am very happy with my shopping experience. My first ring runs a little long to arrive but I would dispute that my fault. The second one had fast shipping, only 4 days and it is exactly what I had ordered. I even feel like not taking it off but I have to keep it for my party on 18th.
The designs in the site have always captured my attention. I had ordered one from the site. The ring was quite thrilling so I wore it everyday. Great quality to wear it everyday, take shower, washing hand is no problem. The most important is that I am amazed with your designs. Would order again.
Very pretty ringmore beautiful than the picture. I have worn it 5 or 6 times, very comfortable and always get compliments, everyone asking where I bought it. I absolutely love it! Have recommended this site to everyone.
Not impressed. They advertised that if you ordered by a certain date, you would recieve it in time for Valentines Day. So we did but that didn't happened.It arrived weeks later so I emailed several times about returning it and got no reply. The only time we heard from them was when we disputed the credit card charge. The ring was not all that great and it was so small you wouldn't know there was skulls on it unless you put it under a microscope. Aliexpress.com is selling the same ring for $20. Won't buy from Jeulia again.
My husband ordered the aquamarine mermaid ring for me as an early Christmas gift. It's stunning, and looks even better in person. He was also able to apply a 60% off discount! The ring arrived at our house in 2 days, in beautiful packaging, with a complimentary polishing cloth. I will absolutely order from this company myself, and encourage my husband to do so again in the future.
Thank you very much Jeulia, for so wonderful ring, divine
With pure genuine art!
I received it and I loved it!
I ordered a ring for. My wife last Thursday on the 1st December it said 1-4 shipping. Here it is the 5th and I don't even have a tracking number the order num8 tells me nothing every time I email get a automated system who can even answer my question. Call now answer during day or night. Live chat lol real funny... I got 2 calls through one said order has been rushed. The idea call sat on the 3 they say it has not been shipped I'm like for. You first time this is sad. I had plans on asking my wife to renew vows in Vegas this weekend clearly they have ruined that thanks jeulia
Hi, Vernard. We apologize for the bad experience you had with this order. The delivery time is processing time plus shipping time, you are right that the shipping time is 1-4 working days for UPS, but the regular processing time need take 4-6 working days. We knew that you were urgent to receive the package, our colleague have helped you rush your order and the package was shipped to you on Dec, 5th. The tracking number must have been sent to you, please kindly check your email box. Thank you.
My fiancé proposed to me with one of the many beautifully crafted rings By Jeulia. And i must say that i absolutely love my ring. Nice, clean, flawless look. Great quality and everytime i go out with it on i get compliments left and right and i always tell them about Jeulia. Love your products guys. Keep up the great work!
Ordered a ring & received it with NO Invoice. The ring is too small & the next size is too big so I want to return it! I got a reply that they wanted to know what size I needed so they could replace it but they don't have my size so I asked for my money back! No reply for 3 days now! I have NEVER ordered anything & never got an invoice!
Hi, Mary. Thank you for taking the time to give us your honest feedback and I am so sorry to hear that you had a negative experience with this purchase. Regarding to the invoice, we would be glad to send you the invoice if you request. When you contacted with us first time, what we knew was that you need return your ring and the size is too small, our first reaction was to solve the problem and exchange for a bigger size, so we answered "would you please inform us your proper ring size? Then we can make a better follow up? Thanks " and we did not get your reply that you want return it for refund. There must be a misunderstanding between us. We will send you an email for further communication and hope this issue will be solved as soon as possible. If you have any further questions or concerns regarding your reviews or the dispute process, please call us directly at 1-800-315-2361.
I have been admiring the set for some time now. I decided to just go ahead and purchase it instead of just dreaming about it! I'm so glad I did! It sparkles so beautifully and everyone thinks it's the real deal! The box it came in was just as elegant If you're deciding whether or not to purchase from Jeulia... Don't hesitate... You won't be disappointed! Thank you!
I was absolutely devastated when my wedding ring broke. This transition was difficult for me as we were looking for a new ring for almost a month! But your website made it so easy to navigate through all of the beautiful rings that you have until we found the perfect one! I've never been more happy, and have never received more compliments than I have with this beautiful ring!
They're website states hassle free returns. Not the case at all. I would not recommend this company to anyone. The jewelry was nice, I admit that, but I wanted to return it & they made it so difficult that I have kept the rings and am now trying to get at least half my money back by selling them. Don't buy unless you're sure!
Hi, Maty. We would like to sincerely apologize for any inconvenience you may have faced with your order with us. We certainly never want you to feel like your order hasn't received the the attention it deserves! We will send you the email to confirm your order number and further help you out with your order as soon as possible. Please kindly check your email box and reply. Thank you.
I got my Ring as a birthday gift and when I got it, it was even more breath taking then the photos on your page. Thank you so much Jeulia I'm getting so many compliments from all my friends and Family.
I purchased a ring from Jeulia.com on November 10th-2016. At check out it said that I would be receiving the ring I ordered no later than 2 weeks from purchase date. I recieved an invoice on the 11th with tracking information. So a week after the purchase I tried to track the package with no avail. It said that "Origin Post is Preparing Shipment" three weeks later the tracking still says the same. Today is December 2,2016, so I decided to contact them to find out the status of my order. I got the run around. So I requested a refund. They were trying to blame the USA mail for the delay, for me to wait until December 11th, a month after my order to make sure I haven't received my purchase then they will send another ring via UPS. Really? I don't think so, I'm calling my bank and will dispute the charges.
Hi, Berenice. Let me just start by apologizing for the bad experience you had with regards to the delivery of your purchase. We sent your package by USPS instead of Express, since you chose free shipping. This meant it would take 9-25 working days to deliver your purchase, instead of 2 weeks. Regarding to this problem, we will call post office again and give you the answer as soon as possible. Besides, as we promised that we take full responsibility if you still don't receive the package on Dec, 11th. If you have any doubt, please contact us at service@jeulia.com or call us at 1-800-315-2361.
I followed the link to no avail showing 100's of others. The I finally found another one. I went to order it, the order wouldn't take off the 30%. No reason why it just wouldn't accept it. I tried ring number 3, once again it wouldn't accept the 30 percent off and the order wouldn't go through even without it. The website is full of malware. My anti virus kept sending messages that there was viruses and to exit the site so I did. When I flushed the cache and ran my anti virus there were TONS of items (I had just done the same at midnight last night and NOTHING was in there.) Be careful on their website and don't except the 30 percent off even if not on sale (sale prices are only $10 off). This is a joke. I think I was dealing with China by some of the ciruses.
Hi, Michelle. Thank you for your feedback and sorry to bring you that inconvenience. Our technical staff have made a test and there was no problem, the feedback from other clients was that they can go through on our website and ordered successfully. Please try it agian, if you still experience the issue, please reach out to us at online chat or Facebook message and offer us the screenshot, so we can find out the problem and help you solve it. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Rocky. We apologize for not being able to meet your expectations. You have actually provided us with a very valuable feedback so that we can correct and improve the quality of our products. One of our customer representatives will email you to provide you with assistance in this matter until you are completely satisfied. We hope to do more business with you in the near future. Thank you.