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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I ordered two rings and have not received them. I have emailed and called to no avail. I have requested a refund to no avail. This company is a scam...
Company has twice refused to process a return on a defective ring. Escalated through PayPal, and was told to mail the ring back to an address in China. (Bastards.) Cost me nearly $30, and they still won't process the return!
F*CK CHINA, and F*CK PAYPAL TOO. I will continue to post complaints on every possible forum about both of these companies until I feel I've cost them TEN TIMES what I've lost dealing with these criminals.
P.S. Their worthless "customer service" has made no attempt at further contact. They LIE once again to make it look like they're doing something.
Hi, Jeremy. We never simply write positive reviews on review site. We always want honest, authentic reviews- regardless if they are negative, positive, or neutral! Soon our customer service will email you to to solve your problem till you completely satisfied. Please don’t hesitate to contact us if you need further assistance.
I ordered a ring over 2 weeks ago and still haven't received it. I don't think it has even been shipped. There's no information attached to the tracking number and I can't get a response when I call or try to chat online with a Jeulia representative. This is very disappointing and poor customer service. If you're not going to send me the ring I purchased then refund my money.
Hi, Kathryn. I am so sorry to hear about the slow shipping. After checking, your order was shipped out on Nov, 26th, since you chose free shipping, it would take 9-25 working days for shipping. But we do offer expedited shipping options for our customers. We'll be reaching out to you directly via e-mail with that information.
I ordered a ring September 5th. I got it in 9 days. I was to big, so returned it for a different one. Returns are not easy! It's complete B. S.! By the time I was able to get someone and reorder my ring it was November 6th. Today is December 9th and I still don't have it! It's in transit, in China until December 4th. Now it says it's in transit in L. A. The only response I ever get is, "Please be patient it takes 9 to 25 days. Our season is very busy right now with orders." Well I have been more than patient, this place is an absolute joke! You already have my money, so why do you care. And it's been over the 30 day return so I can't return it now if it doesn't work! Unless you live in China do not buy from this place! U.S. A be aware.
Hi, Kristine. Thank you for sharing your feedback with us. We never want our clients to have a negative experience in any way. Could you please offer us the correct order number? So that we can make sure your representative can get in contact with you and assist you better. We look forward to hearing from you!
I ordered a ring set from Jeulia.com on Black Friday this year. It showed up on time but when upon opening the ring since I didn't inspect it 100% ( it was a gift.) I was informed that it was missing three stones in the halo setting. I've emailed the company twice and called the 1-800 number once, I've gotten absolutely no answer on whether or not they will refund my money. Turns out because the jewelry tag was removed they will not issue a refund nor replace the ring. The ring left the box it came in once. This company is a scam, sending sub-par fake jewelry with promises of hand made quality. Highly disappointed
Hi, Nikita. We are truly saddened to have disappointed you, and apologize for overall inconvenience. I see that you have already contacted with our customer service on Dec, 7th regarding this inquiry and we have offered you the address to return, please kindly check your email box and send a reply. We hope that we could cooperate well so that your problem could be resolved soon.
There were some bad reviews which made me nervous after purchasing. I expressed this and they made sure to keep me updated and even refunded me some money since I forgot to add the discount code. Thank you and I love my ring.
Ring arrived 10 days after ordering and is a perfect fit. Highly recommended as it's so suitable for different occasions. If you are looking forward to a high quality ring with beautiful design as well, I believe this is the best choice for you!
Words cannot describe how I feel about the purchase that we made from you.
The boxes were exquisite high quality just like at a jewelry store.
The jewelry was exactly as it was in the picture and it Sparkles beyond belief.
It took me at least 30 minutes to stop looking at the jewelry.
Everyone is ecstatic about how beautiful these pieces are and because I love sterling silver this is just amazing! The one-year guarantee is an awesome thing as well to reassure new people that you stand behind your product.
YEAH JEULIA!
I ordered a ring for husband I, they arrived within 10 days and are even more beautiful than expected! I highly recommend!
Ordered my ring on Sunday, received it on Tuesday! Well worth the 20.00 shipping. The packaging is top notch. The ring is beautiful and looks like the real deal. Will definitely order from Julia again.
I bought a ring and had to return due to size. I picked a replacement ring in November 2015. Received it yesterday December 7,2016 and it is not what I picked. Called today to find out I must send back at my cost. I feel as though since this is not my error why must I pay for return.
Really wanted ring I chose for Christmas but with this hassle am going elsewhere.
Hi, Dawn. Sorry for the experience you had with our customer service. I'll be sure to share this with our teams. This feedback will allow us to make improvements in the future to better our service. We will take full responsibility for this error, soon our customer service will email you to solve your problem till you completely satisfied. Please don’t hesitate to contact us if you need further assistance.
Received our ring and it was even loved by my wife more than I could hope. We had to cut the old set she had worn for 45 years and I showed this to her and she said she liked it but once she actually got to see it and place it on her finger she loved it.
I got my Jeulia Jewelry ring last year for Christmas - and I've worn it every day and get so many complements on it. So, my daughter also ordered one and she is enjoying hers as well! I may peruse the new designs you have and get another one for myself :)
Following my last review, Jeulia were very quick to respond and tell me I would receive my refund in 3-5 business days. Guess what? I haven't received it.
So once again they prove what terrible customer service they have.
Jeulia if you read this... this resolve this dispute and refund my money as you said you would.
Hi, Kelly. Please understand that our representatives have sent you several emails and duly informed you that you need offer us the tracking number after you ship it back to us, until today we got the information. And please know that we have processed your refund and it should reflect in your card within 3-5 business days. If you have any questions, please don't hesitate to contact us.
Hi I just got my order and I am extremely happy and satisfied with the two rings I ordered. The craftsmanship is so excellent thank I am thinking of placing another order. But my only hurdle is the payment I find it very difficult as there is somewhat a restrictions I don't know from PayPal or from my banking institutions as this order where supposed to be three rings but I ended up only paying for two. But nonetheless I am very very satisfied.
I was scared at first because we ordered another ring from a different company. It looked cheap so I was scared to do this again. But I love it. Has a nice center stone and rubies on the side. Beautiful. Best money ever spent. Quality perfect. Would order another one. It's beautiful. Got to is super fast.
Thank you so much.
The only negative is that I waited for weeks and weeks and weeks but when I got it today and opened the box OMG the Box is beautiful... the ring is gorgeous... and if it was perfect
Fit.!
I wasn't expecting such a beautiful piece of jewelry! I don't have many items of jewelry for sad reasons but I've being going through a lot lately, my son was diagnosed with ALL (leukemia), my husband left me in the process and when I seen this I loved it! My oldest son's favorite color is black, so when I look at it, I think of him... It's my first piece of taking my life back! Thank you!
I had such a hard time tracking my order. When I was able to track it, it said that my package had been delivered and left at my front door. I never received the order and I contacted them and they said I would have to contact USPS about it. It is their responsibility to find out why I didn't get my package. I guess since they already have the money it doesn't matter to them. Will never order anything else from them.
Hi, Melanie. We apologize for this disappointing experience with our customer service. After checking, the status of your package was delivered(Front Door/Porch) on Dec, 6th. We have contacted with USPS, they need take 3-5 working days to inquire further for the matter then will give us answer. We recommend you contact with your local post office since they were the final person who was exposed to your package, they knew the status of the item clearly, it would be easy and quick to solve the problem, better than us to wait the answer from USPS. Hope you can understand. One of our customer representatives will email you to follow up in this matter until you are completely satisfied.
My fiancé asked me to marry him with a Jeulia ring and I of course said yes. I specifically did not want a diamond because of ethical standards. I get compliments all the time on my ring. I never take it off. I also work with my hands and put them through a lot of beating and my ring is still as beautiful and shiny as the day it was put on my finger.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Joyce. Please kindly note that your two orders have already been shipped to you on Nov, 24th and the tracking number also have been sent you via email. Since you chose free shipping, the regular shipping time was 9-25 working days, you would receive it in few days. Soon our customer service will email you to show you the tracking information.