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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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My ring arrived in one week, and it looked even better than I anticipated! It has a substantial weight to it as well, compared to other rings in this price range. I've had so many complements, even without telling people I got a new ring. It looks amazing!
I had my doubts when i ordered my rings but i am so glad i ignored them! I absolutely love the set i ordered. I ordered back in the spring and have had no problems with them. Every time i wear them i get compliments. Would love to order more!
The ring I ordered was not the quality I expected and was too big. When I called the customer service line next day, I was told I couldn't return the ring if the tag attached to it had been removed. There wasn't one on it when it arrived. I finally got it to where I was told I could return it for a refund. I have never heard from them since--so now I don't have the ring and am out the money, as well. Never again!
These rings are amazing! The entire experience was wonderful. The shipping time was much faster than I expected. The rings fit beautifully and are more than I expected. I love them!
They want to help yet I've emailed pics etc of the ring and they are not willing to do anything but yet post a comment to message them. Lmao
We apologize for not being able to meet your expectations, Jay. We’d like the opportunity to reach out to you and further discuss your concerns. In order to beat assist you, please send us a private message with the best method of contact. Thanks.
I sent an order back to Jeulia by UPS with tracking number and insurance on Jan 10,2017. According to UPS tracker Jeulia received my return on Jan 16th, 2017! Customer Reps said no they didn't receive anything. I repeated my tracking # like a zillion times to her and the Carrier. It As delivered by UPS taken into their place and a guy named William received it on Jan 16th, 2017 at 2:51! I want you to find my package and return my money to PayPal. Stay Away from This Jeulia and Joancee. They're scam artist and keep your money and never answer their phone calls or messages. And I have used all their Phone #! I even messengered them. They are Load of Crap. Order #*******
Hi, Sharon. Please kindly check your facebook message, once we received your message on facebook, the address was sent to you right away. A kind note, please remember to tell us the shipping carrier and the tracking number after you ship it. Thank you in advance.
I ordered my ring after I saw it on Facebook. I received it a few days later. It is in a beautiful box, and the Ring is absolutely Gorgeous. I love it!
The ring that I ordered arrived in a timely manner and is beautiful. Unfortunately, because it has a wide band, I should have ordered a slightly bigger size. The website promises a 30-day return policy. It also says that it will not accept returns or exchanges without prior authorization. I followed the directions on the website and did not remove the tag from the piece. I sent an email in which I included my order number, the SKU # of the item, what new size that I wanted, my contact information, and a request for information/permission to return for an exchange. I received a reply via email asking that I supply the order number and contact information so that they could help me! The email also said that they would respond in 24 hours. It's now been six days, and my original email and a follow-up email still haven't been acknowledged. At this rate, the 30 days will run out. And don't even think about trying to call customer service. All you'll get is a busy signal. The jewelry is beautiful, but the customer service is terrible! UPDATE: Eight hours after I wrote this review, I received detailed instructions for how to exchange the ring. Stay tuned!
Me encantó mi anillo es simplemente hermoso y perfecto.
Jeulia son confiables atentos y sus productos son preciosos
Great fashion jewelry! You get what you pay for and it was fast delivery! Changed the size in a 5 min without any problem!
Got my wife a set of rings with sliver bands with black skulls. It has several diamonds and a large light brown stone. She gets a lot of compliments even from jewelers.
I bought these because my previous wedding rings were stolen from my condo with all my other jewelry. At this time I cannot afford to replace them so I ordered from this website they are very beautiful, excellent pricing and will not turn your fingers green.
I got the beautiful 3-tone cathedral setting ring! Fast shipping, super fast delivery! Will order again!
Ordered my ring on a Saturday and it came the following Tuesday. I really appreciate all the emails in keeping me updated. The ring is just beautiful.
Bought a ring for my other half from this site as a present the company has given me a fake tracking number! Told me that two different companies are delivering the item and the emails are hard to read as they use broken English and it just seems very strange they avoid answering questions and it will take a few days to even get a reply... save your time and money buy from somewhere else please
Hi, Rob. We are a legitimate company and have done business with million fans on our facebook. We do not want someone to sander our company, meanwhile we are making effort to clear the air. Since you did not offer us the order number and any other information about your order, we can't reach out to you. Please directly call us at 1-800-315-2361, any problems you mentioned will be solved.
You guys give me a perfect wedding. Thank you so so much and I am sure I will buy more jewelry on your website.
I got my ring in a timely manner and it exceed all expectations. This is my wedding ring and I love it. I was a little worried but there was no need. It fits me perfectly and the box they gave is perfect to protect it.
So my husband finally decided to buy me the ring I've been asking for and the reason I was able to get it was because of the Black Friday Sales Event (which was going on every where). I called 3 times the 1st and second time they told me that my gift would ship out those same days and I would receive an E-mail confirmation and tracking number, So 3 days later still no E-mail, So I called again and the Rep this time told me my gift would not ship until the 11th and I requested a refund he said "no we ship today"! I said to him I feel like you're telling me what I want to hear and I told him I wanted to speak with a manager he said" No managers were available "I then contacted paypal and I have a claim against Jeulia thru paypal and I highly recommend staying as far away as possible from this company!
Hi, Sara. I am so sorry to hear about the issues you had with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A customer support representative will be reaching out to you directly via e-mail.We look forward to assisting you further!
First, they argued with me about my request to return. Then I had to "remind" them that they owed me a credit a month after the jewelry was returned. When they finally processed the return, they deducted $10. For shipping even though the order confirmation clearly states that shipping was free! Very dishonest!
Hi, Dale. We are so sorry to hear about the unpleasant experience has caused. As the 30 days return policy, if you are not completely satisfied with your purchase you may return it for a refund (minus any shipping and/or gift packaging charges, if any) within 30 days of the delivery date. You chose free shipping, we sent you the package by post office, so the refund will be minus $10 for the post office shipping fee. If you have any questions, please feel free to let us know at service@jeulia.com.
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Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Lisa. We are extremely sorry for the bad experience you had with this order. This feedback will allow us to make improvements in the future to better our service. Soon our customer service will email you to solve your problem till you completely satisfied. Please don’t hesitate to contact us if you need further assistance.