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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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First time shopper from this site, the ring I picked out is simply beautiful, the stones sparkle I have received so many compliments would definitely recommend Jeulia to all my friends,
I have 2 Jeulia rings and while one doesn't quite suit my hand it is still lovely. The other one is perfect. They both came quicker than I imagined they would. I'd be happy to get another one...
Took 18 days to get ring. Did not care for the ring. Sent it back using UPS and requested a signature. Was delivered and signed for. That's been 2 weeks ago and many emails. Still no refund.
I purchased a ring which was absolutely beautiful but unfortunately I sized it wrong, I promptly returned it and after much correspondence regarding the return and forwarding another shipping fee I thought I would receive my ring back promptly. Well I sent it back on October 27th and as of 12/19/16 I still do not have a ring! I have emailed them numerous times and have asked them to track it for me because when I would check it was untrackable coming from China, they said it was shipped Nov 22nd. Well still no ring. I recommend you make sure of your sizing bc returns are a disaster!
Hi, Kim. After checking your order, we offered three shipping methods to ship back to you, but you chose USPS which would take 9-25 working days for shipping. Now the status of your package is in STAMFORD, CT 06910, we will send you the tracking information via email, please kindly check your email box.
My fiance and I ordered my engagement ring from this company. Unbeknownst to us, the company is in China. It has been over a month and I still haven't received the ring. We requested a refund, and were told that they would just send out another ring. We told them that we didn't want to wait another month, so they could just refund us. We were told that their were no managers available, and the person on the live chat (and the language barrier didn't help the situation) said that they "have no authorize to refund", "I need to contact back, that will be ok" Please do yourself a favor, DO NOT order from this company!
Hi, Kimberly. We are extremely sorry that your order was delayed by USPS. The package was directly shipped from our factory, oversea shipping would take long time, especially at the period of Christmas. We take full responsibility for this error, please know that we have processed your refund and it should reflect in your card within 3-5 working days. Feel free to contact us via live chat or call us if you wish to receive the refund proof.
I received my band ring and fell in love. It is so well made. The sparkle of the ring is gorgeous. Thank you Jeulia for making such beautiful quality products. I definitely will purchase again from this company
I ordered a ring and when I received it, it didn't fit and the shoulder of the ring was so big that I couldn't put my fingers together. I have sent email after email and days go by before I hear from them about returning the ring. At first they wanted to exchange it and then they wanted a picture of the ring with the tag on it. I have done everything they asked and I still do not have any way to send this ring back. Do not be fooled by their money back guarantee.
Hi, Ruth. We are truly sorry to have disappointed you. Now we have a large number of emails every day, there is a delay in dealing with your email. Please be assured that we will do our best to resolve the issue. One of our customer representatives will get in touch with you soon and assist you in this matter.
Was so excited when my parcel arrived... until I opened the box to find a stone missing from my new ring! Jeulia jewelry not responding to my emails and ring not wearable!
Hi, Chantal. We are extremely sorry for the inconvenience you have faced with your order with us. Now we have a large number of emails every day, there is a delay in dealing with your email. Please be assured that we will do our best to resolve the issue. One of our customer representatives will get in touch with you soon and assist you in this matter.
Received my ring today. Could not believe the quality. Real Diamonds, $12,000. Jeulia $139.00. And they look exactly the same. Very impressed and one very happy customer. I will be purchasing more from this amazing company. Size was also perfect. Deleivery was also very quick... Can be garentueed this is not a scam company. Can order with confidence.
Yes their shipping time frame are long... But its worth it.
You can't beat their prices.
I love China! Thank you for my ring
I was a lil iffy on ordering but after reading reviews i went ahead ordered on dec 7 and recieved dec 16 great quality i love it i will defininatly suggest to others who cant go out and purchase the real deal ;)
I've been looking for a ring since November 2014!
A month after we married. I was diagnosed with fibromyalgia. My fingers were and still get swollen more often than not. I came across Jeulia on Facebook. Shopped their rings for weeks.
My husband wasn't too agreeable on the ring I chose, but the day it arrived, OUR JAWS DROPPED! We love it! Shines like real diamonds do! Finally the perfect ring to wear even if it's not "thee set", we're absolutely satisfied with our purchase on Jeulia. (The price and deals during time of purchase, are amazing!). Live chat customer service are extremely patient and helpful.
Thank you!
First of all, do not chose free shipping if you want tracking information or if you need the item quickly! After waiting for over a month I had to contact Julia twice but I was finally sent a replacement ring. This ring was sent DHL and arrived in 5 days. Second, the ring is absolutely gorgeous, however, it is of extremely low quality! The stone looks like cheap plastic and the rings sound like 2 gumball rings when they cling together. I could have gotten a $10 ring at Walmart that is better quality than this one. Third, after reading about all of the hassles of trying to return or exchange the ring I guess I'm stuck with my $150 gumball ring. Lesson learned! I will not buy from them again.
Hi, Chris. We apologize for not being able to meet your expectations. You have actually provided us with a very valuable feedback so that we can correct and improve the quality of our products. One of our customer representatives will email you to provide you with assistance in this matter until you are completely satisfied. We hope to do more business with you in the near future.
I absolutely love my beautiful ring. I have ordered from other sites and rings came in a little baggy. This one came in a beautiful ring box.
I received my two tone interchangeable ring less than a week after it was ordered. I love the shine and the fact that I can wear the middle ring alone. I am super happy with my Christmas gift to myself. Thank you very much Jeulia. I may be purchasing another ring in the future.
I haven't seen the rings I ordered in person so this is a review on the customer service. I have two tracking numbers and neither work. They say "not found", so even though I ordered in November (should have received by now based on there claims of 5-7 day shipping) I still haven't received anything.
I've emailed them a couple times with little luck. They said, It's on it's way. HA! Okkkk.
I have had nothing but a good experience with Jeulia. They have excellent customer service when you needed. Returns are easy. My experience with their shipping has always been quick. I have ordered and received 3 rings from Jeulia and look forward to doing business with them in the future.
Beautiful, catches the light. I'm really enjoying feeling glamorous. Very reasonable pricing.
I would do Business again it was fast shipping and great quality. Better than the picture is that's for sure.
Returned an order that was free shipping, and full refund. At least that is what was advertised! They kept $10 for ' shipping costs'! Free shipping and I paid to ship it back! False advertisement and fraudulent practices!
Hi, Kathy. Please kindly check the 30 days return policy, if you are not completely satisfied with your purchase you may return it for a refund (minus any shipping and/or gift packaging charges, if any) within 30 days of the delivery date. Since we covered the shipping fee to deliver the package, the $10 would be minus from your refund. If you have any doubt, please enter our website to have a live chat, our customer service representatives will be glad to answer any questions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Susie. Please kindly note that we have processed the refund, but the transaction can not be refunded due to the issue with your credit card, we have sent you the result of the review and process refund, please kindly check your email box and reply.