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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I placed an order after I did not see any movement with the tracking number I tried to contact them. First a recording with the phone number then it was disconnected. Email just a auto reply then Chat several times. The kept say wait a month on the chat. I purchased through PayPal. We will see what they can do with the dispute.
I took a chance at purchasing a ring through Jeulia from a Facebook ad. I rarely purchase off Facebook's ads, but I saw a ring I just feel instantly in love with. After clicking into the site, reading the descriptions, I took a shot and made the purchase. I received my ring two weeks later in a beautiful box display. The size was perfect and ring was exactly as described. The ring was even heavier than I expected. I've saved my Jeulia website link and will order from them again.
My husband placed an order in November for my Christmas present. Free shipping was to take 9-25 days - well we have exceeded that. We have sent numerous online inquires because prior to the 800# being disconnected (major sign of fraudulent activities) when we would talk to someone on the phone they would disconnect the call as soon as we asked for the tracking information.
Online inquires, more than 8 now; have failed to produce a ring. Our USPS tracking number still shows 11/26/16 - post of origin is preparing to ship.
When I question them about the fact that it does not appear it has left their country, they tell us free shipping cannot be tracked - " so sorry sir."
SUCH a disappointment - I am not sure what the actual ring would have looked like but I was really excited about getting it. Now, I am pretty sure we will never see it.
Hi, Tim. We are extremely sorry that your order was delayed by USPS. We take full responsibility for this problem, one of our customer representatives will email you to provide you with solution in this matter until you are completely satisfied.
I ordered my ring in November. I still haven't heard one word from this company after many emails. The number that they have on the website doesn't work. What a shameful way to do business. I'm filling a claim with my credit company. Do not order from them!
Update! They sent an email Dec 22 stating I would receive my ring in 4-7 day lol it's now Jan 4th and still no ring. This is a horrible company I'm reporting to the BBB
Hi, Sundae. We are truly sorry for not being able to reply your email soonest. And yes, your ring took longer than usual. Apologies! Your order was delayed by USPS, we take full responsibility for this error. One of our customer representatives will email you to provide you with assistance in this matter until you are completely satisfied. Please don’t hesitate to contact us if you need further assistance.
Recieved a 3 piece wedding set for Christmas, from my husband. He wasn't able to be home with us for the holiday, so he ordered the set (even had it engraved) and it was mailed quickly! I recieved it within just a few days, actually! It is absolutely gorgeous and the fit is perfect. Very shiny, very cute packaging, as well! I am absolutely in love with my rings :D
I've had other very expensive rings but my boyfriend got me this ring for our engagement and it's beautiful ive had great commits about my ring in public we will be buying another set in the future and the fit is right on.
My boyfriend bought me this ring as a promise ring I'm not ready to quite been engage yet just got through a 15-year marriage lol I absolutely love it I get so many compliments on it you cannot beat it for the price I absolutely love the skulls it's Unique and that's another reason I like it
I received 2 rings from Jeulia and I didn't like the looks of them so I contacted them and took pictures of them as they requested and I paid to have them returned. I gave them the tracking number and the time of arrival from the post office as they requested. After that I haven't heard one word from them. They won't return my emails. They wouldn't answer their phone and now it says, "The number you have dialed has been disabled" the are a terrible company to work with and I just want my money refunded to my credit card.
Shirlee
Hi, Shirlee. We are sorry for the lack of attention to your email. Please know that we have processed your refund and it should reflect in your card within the next few business. Please feel free to contact us via online live chat if you need the refund proof.
I am absolutely in love with my rings from Jeulia. Thry are stunning and fit perfectly. Exactly as pictured.
Queridos amigos estoy feliz con mi anillo. Tanto que acabo de comprar otro. Los felicito porque soy muy exigente y la pieza superó mis espectativas.
I just bought the 3pc flower halo weeding set for my anniversary and this ring look even more amazing in person! The ring is exactly what I expected it to be. Without a doubt I will b ordering more jewelry from Jeulia! Listen, anyone out there wanting to buy so jewelry, Jeulia is the place to go. Thank you so much for great quality jewelry.
My husband bought my engagement ring wedding band set from here and i love them! Very beautiful i get tons of complments on them.
We found the perfect wedding ring but over new years my wife to be lost the engagement part of the ring, but i got in touch with this company and its no trouble
I absolutely LOVE my ring! I get so many compliments on it and it looks just as pretty on as in pictures! I am so glad I ordered it and would definitely order again.
I ordered my ring and received it within 2 days it came in a beautiful box great Packaging even had a little gift bag and they're also a special polishing cloth for the ring The Ring is just even prettier in person I will definitely order from them again in the future
I have now had to raise a dispute with my bank to get my money back. This company is a joke! I ordered from them and was unhappy with my purchase, after many emails and asking for a return authorization the jewelry was returned at my expense. After they were recieved no word from this company at all. I have now had to have my bank go after them for a refund. They are the worst possible company to deal with. Please look at the many unhappy reviews and DO NOT BUY FROM THEM!
Hi, Tammy. We apologize for the not being able to reply your email soonest. After checking, you opened "PayPal Reversed", meaning that the paypal will deal with this order and we don't have the authority to process the refund, we will contact Paypal to speed up the process. Hope you can understand.
Received completely damaged box and have received zero messages from Juelia after requesting that they simply ship me out a new box. I received 1 message back stating that they would offer me a discount on a future purchase. When replying to this 6x letting them know that this is an unacceptable resolution. I bought jewelry as a Christmas gift and and the box is thrashed. Terrible experience. Do not do business with Juelia!
Hi, Jeff. Please accept our apologies for not being able to get back at you the soonest. We are here to rectify the situation. Soon our customer service will email you to solve your problem till you completely satisfied. Soon our customer service will email you to solve your problem till you completely satisfied. Please don’t hesitate to contact us via live chat online or call us at 1-800-315-2361 if you need further assistance.
I purchased black diamond 3ct. Ring. I loved the look and wore it daily. I noticed the rhodium plating was turning chocolate color so contacted the company. The said to send it back for new plating. That was five weeks ago, now they do not even return email to me. I have no ring, and the BBB does not recommend this company. Go to their site and you will see, many people warn of this company. Save your money, take your business elsewhere. It is heart braking to go through when you really find that special ring to be let down by cheap imitation.
Hi, Maryann. We are terribly sorry that there is a delay in dealing with your order, soon our customer service will email you to solve your problem till you completely satisfied. Please don’t hesitate to contact us via live chat online if you need further assistance.
I had purchased a ring from Jeulia and a small stone had fallen out. I asked how to get a replacement stone, was told to return the ring. I was expecting it just to be repaired, Jeulia sent me a new ring. Jeulia Customer Service Allen, provided me with great service. I will be purchasing more items from Jeulia.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Patricia. After checking, your order was placed on Dec, 6th, since you chose free shipping, as we state on our website, the regular shipping time is 9-25 working days, the estimated delivery time is 31th, Dec. Please kindly wait.