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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I ordered a ring the week of Thanksgiving, was finally able to track my order and it says it had arrived to a facility in China to be mailed on 12/4/16... nothing since. I have sent two emails in the past 36 hrs and no response. Customer service number says disconnected... starting to think this is a scam as well.
Ordered ring almost 30 days ago and they said " ring lost or stolen, no updates for you". Asked for refund and they said "no sir can't, have to wait". Biggest scam... phone number disconnected and will not respond to my emails! Found another number... customer service will not share their name. Asked for Manager and they said sorry call back in 8 hours. Worst company ever. BUYER BEWARE... YOU'VE BEEN WARNED.
Hi, Dnice.Our sincerest apologies for the communication problem. Please kindly bear with us as we try to fix that problem. Your feedback is important to us. However, we would also like to inform you that your order was delayed by USPS and we take full responsibility for this error. One of our customer representatives will email you to provide you with assistance in this matter until you are completely satisfied. We fervently hope that we can resolve the issue with a positive outcome.
I just received my ring that I ordered from Jeulia Jewelry and I am beyond happy! And I have to say I was amazed at how fast it was shipped to me. And I will definitely be ordering from Jeulia Jewelry again. Thanks for making this a Christmas to remember big time!
I ordered a ring on Nov. 9. It is now Dec 23 and I still haven't received my order. I have called and it is always "busy" until this morning and the response is that the number has been disconnected. I emailed and someone emailed back to confirm my mailing address but nothing more. I have emailed to try and get an answer but to no avail. I am beginning to believe this is a scam as well and ready to report them.
Hi, Sephanie. We are very sorry for whatever misconceptions that were brought about by this transaction. Your order has been shipped, but it was delayed by USPS, your order might not be delivered as expected. Apologize sincerely. Please don't worry, you will not lose your money. One of our customer representatives will get in touch with you to confirm how to proceed with your order, you can request refund or resend a new ring by express shipping. Please kindly check your email box later.
Love my ring from Jeulia, it's absolutely beautiful had lots of comments when wearing it. Great service fast shipping and beautiful packaged. Thanks so much Jeulia.
Order two rings, tracking # will not work, Customer service disconnected there phone! You could never get through anyway! Do NOT ORDER from this web site! You will never get your order!
Hi, Don. We are sorry for any inconvenience has caused. After checking your order, the tracking number is working on USPS website, it shows that the ring was shipped out Dec, 12th, now the item been presented to your local customs office for customs review. And since you chose free shipping, the regular shipping time is 9-25 working days, the estimated delivery time is 5th, Jan. Please kindly wait. If you want to know the tracking details, please feel free to contact us anytime and our phone number is 1-888-219-8158.
Poor quality have had two rings and have both broke and they refuse to replace after they messed up for the second time in a row
Hi, Dominic. We are extremely sorry for the inconvenience you have faced with your order with us. Could you please offer us the order number or the shipping name? Please contact us via online live chat or directly call us at 1-888-219-8158. We sincerely hope this issue will be resolved soon and we hope you will give us a chance to serve you better.
Ordered ring havent received it number dont work & there response rate is awful
We would like to apologize for not being able to touch base with you the soonest, Keon. After checking, your order is on processing, yes, it did take a little long time for production than usual, apologize. As per our record, we have already reimbursed you the agreed upon amount as compensation. Please be assured that we are doing all we can to ensure you receive your orders on time but sometimes there are just some situations that are beyond our control especially this holiday season. Hope you can understand.
I love the jewelry it's more than I expected. Elegant and charming!
Fast service beautiful pics and wonderful packaging. Gorgeous pricing high quality and fairytale dreams
Your business is awful... is this even a legit company? I will be contacting Better Business Bureau to complain as we want a full refund on a ring and keep getting run around! Horrible. Horrible company!
Hi, Jana. We are very sorry to make you feel like this way. Please contact us via online live chat or email us at service@jeulia.com with your order number or the shipping name, so that we can find your order and assist you better.
Placed 3 orders over $500 and never received my rings! Called 5 times and the phone is disconnected!
Hi, Olya. After checking, you ordered six rings on Dec, 3th, since you chose free shipping, your orders were shipped out by USPS on 5th and the regular shipping time is 9-25 working days, the estimated delivery time is 29th, please kindly wait. Besides, the latest status of one package is that it has been processed through the USPS facility in LOS ANGELES CA, the others now are passing the customs. Please feel free to contact us if you want more tracking details.
Did not receive my ring put a trace on it said it was sent to China
Hi, Jackie. After checking with your order, the tracking details on USPS website shows, "Delivered, In/At Mailbox, LOUISVILLE, KY, 40219, Nov 05,2016/12:19 pm", please check your mailbox or contact your local post office. If you still don't find it, please feel free to contact us anytime.
I ordered a ring I never got and I called and got 3 different excuses and now it says the phone number is disconnected it's a scam
Hi, Kary. We are sorry for the bad experience you had with this order. Since you chose free shipping, the regular shipping time is 9-25 working days, your order was shipped out on Nov, 29th, the schedule delivery time is 24th. However, some orders are delayed by USPS, especially at christmas season, we will take full responsibility for this error. One of our customer representatives will get in touch with you and assist you in this matter.
I ordered a ring for a Christmas gift haven't received a email a receipt no shipping number no information AT ALL about my order and still haven't recieved my ring yet.
Hi, Anna. We are very sorry for giving you a negative impression on us. Please contact us via online live chat or email us at service@jeulia.com with your order number or the shipping name, so that we can find your order and assist you better.
I have sent 3 mails and cant seem to track my order it says 2-5 working days and tomorrow is the 5th day and i cant get hold of anyone to find out where my ring is as it is a Xmas gift?
What now!
Hi, Daniel. Sorry for not being able to reach out to our custom service. After checking, your order was shipped out on 22th, Dec by DHL, the shipping time is 3-5 working days. As DHL website shows, now it arrives in JOHANNESBURG - SOUTH AFRICA and the estimated delivery time is Tuesday, December 27,2016. Please kindly wait few days.
I ordered a ring, received it timely and loved it, however it was too big. I wanted to exchange for the correct size. After a number of email and phone conversations I followed the process of the return and reorder to pay for shipping costs on the new ring. I sent my item back to California with a tracking number and it has been received. I also placed my order to pay for the return shipping, using the fastest delivery option UPS $20 4-5 day shipping. I have not received a tracking # for the exchange ring to be sent back, Jeulia customer service is not responding to email, and the phone number has been disconnect.
Hi, Stacee. We regret to hear that we did not meet your expectations in terms of our customer services and extend our sincere apologies. Our representative has emailed you about your order, please kindly check your mail box and send a reply. We hope that we could cooperate well so that your problem could be resolved soon.
Very pleased with my purchase. Gorgeous ring and pendant! Great price. Shipped fast and love the packaging! Wonderful!
My boyfriend ordered me a beautiful engagement ring off Jeulia Jewelry website & i have yet to recieve it. He ordered it last Thursday & the website said it would take 1 to 4 days to get to me. I called the 1- 800 number & it says disabled, i also emailed them multiple times & when they would reply back instead of giving me relief to my concern they beat around it. I am very upset that this is my first marriage proposal & my first ring & i cant even enjoy it. Me & my boyfriend work very hard for our money. & it is very unprofessional for a business to treat their paying customers this way. Its such ashame that a business with beautiful jewelry dont take pride in their company and customers
I just want my ring or our money returned back to our bank account.
Hi, Keisha.We are extremely sorry that we were not to make you complete satisfied. For your order, the ring originally need 4-6 working days to do processing, so the ring was shipped out on 22th. And the item have been arrived in Anchorage, AK, United States, you will receive it tomorrow, please kindly wait one day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Trish. Terribly sorry to make you feel like this way. After checking your order, since you chose free shipping, the regular shipping time is 9-25 working days, the estimated delivery time is 29th. One of our customer representatives will get in touch with you and assist you in this matter. If you have any questions, please try it again to call us at 1-888-219-8158. Thanks.