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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I ordered three different rings and decided I wanted to return one of the rings and keep the other two.
They state a 30 day return policy, Ring is still tagged, and I never been worn so I thought this would be no issue even though The jewelry oddly does not come with Any sort of packing slip or exchange/return info. SO, I emailed their customer service with all my info. The responses I have received to my two emails state that if I will send them my information they can help me... wait! Hadn't I just emailed them all my details twice already!?!?
Not sure what their set up is, but it feels shady to me!
Total rip off and zero customer service!
I gave my love the Promise ring with the heart-shaped stone and she absolutely loves it. Pictures have already gone out to several of her contacts, including her mother, who has already said how much she loves it, too. I thought the ring was beautiful in the box, but it looks spectacular now that it's on her finger where it belongs. Jeulia has earned my wholehearted endorsement. I couldn't be more pleased.
I just want to say thank you for my wedding rings that I orderd from Jeulia they are spectacular and in our country 1 in a million. I have always loved having something different from everybody else.
I looked at some of the reviews and was a little worried, I ask my hubby to get me one for Xmas it was AWESOME, I will be ordering more. THANKS JEULIA
My boyfriend surprised me with the ring he put it in a printer drum box I was so confused. But when I saw the ring I yelled I was so happy it's beautiful fits prefect. The gift box it comes in is cute it has a card you can write a message on and a cleaning cloth. I really want to post pictures.
You are crooks. U charged me $126 for my 2 orders & sent me absolutely nothing at all!
Hi, Stefani. After checking, your order have been shipped out on 7th, Dec, since you choose free shipping, the regular shiping time is 9-25 working days, the estimated delivery time is 1th, Jan. Please kindly wait. Please feel free to contact us at 1-888-219-8158 if you have any questions.
Ordered a ring Christmas, and the appearance is not as the image shows. Does not look like sterling silver, it is too shiny, it is so light-weight it almost feels like coated plastic. The stone is SO crystal clear, it looks like a plastic gem. Very cheap looking, and not even worth the $50 I paid for it. But you know what they say... if it looks too good to be true, it probably is.
Hi, Susie. We are sorry to hear that the products were not to your complete satisfaction. If you are not satisfied with your purchase, you can simply return it to our USA office. Please feel free to call us at 1-888-219-8158 if you require the instruction for the refund or if you have any further queries.
I ordered one on thanksgiving for a Christmas present and it still hasn't come in and the phone # is disconnected
Hi, James. We are sorry for the delay by USPS, please be assured that we are doing all we can to ensure you will receive your orders and our customer service have sent you the email to solve the problem, we take full responsibility for this delay, I believe that your problem will be resolved soon. If you have any other questions or suggestions, please feel free to mail us.
Refused to answer emails, if you use the online chat they will just ignore you, filed a claim through PayPal to get resolution. These positive reviews have to be people that are employed by Jeulia. They eventually emailed me saying that they will not fulfill the order now unless I close the dispute through PayPal and say the order has been fulfilled, which it hasn't.
Hi, Eric. As we stated in the email to you, we can not process the next step work in our system if you do not close the dispute. We want you to be completely happy with your shopping experience, but your cooperation will be appreciated. One of our customer representatives will get in touch with you to confirm how to proceed with your order, please kindly check your email box and reply.
Ordered a ring beginning of December for Christmas still hasn't arrived and tracking isn't up to date Very frustrating and disappointing. Also when you call the 888 number is says its busy
Hi, Justina. We are so sorry for the unhappy experience happened on you. Since you chose free shipping, the shipping time is take 9-25 working days, it would take a long time and slow update for post office, we will contact with the shipping carrier to confirm the status and email you the tracking details soon.
I love my ring. The quality is top. Notch. I was a bit nervous when we saw it on Facebook how it was going to look in person but it was perfect. We will be ordering again!
The service is great, the package is perfect, but most of al the jewelry is amazing. I am in love with my ring!
I have made 4 purchases from Julia and am extremely pleased with each item. The quality and appearance of each is excellent. I am also excited to be able to purchase alternate sizing without incurring additional fees.
Waited a month for my order and was very disappointed with the ring. Trying to return the ring is a joke. Don't answer emails. Will be filing a complaint with Attorney Generals office. NEVER buy from this company again. All the positive reviews must be scams!
Sorry for disappointing you, Leslie! We have a large number of emails everyday, so there is a delay in dealing with your email, sorry again for that. One of our customer service representatives will contact you soon to give you the return instructions. Besides, our customers take their time to write a positive reviews here, it's a great inspiration for us and your feedback also is a great motivation to make improvement in future. We are appreciated for any reviews, whatever is negative, positive or neutral.
I got this amazing ring that is my first sons birthstone... Justin... The ring fits perfectly and sparkles like no tomorrow... I absolutely love it!
While the ring was attractive, the size was wrong. A month later I still have not received a refund. There is no telephone number and the factory is in China. Save your money. Dont order!
Hi, Terry. We are glad to hear your reassurance in the ring. And please kindly note that we have processed your refund and the money have transferred to your Paypal account, the refund proof have been sent you via email, please check your email box.
I ordered a ring for my wife in November, and i still haven't received it yet. The tracking information is not up to date at all. It says its being prepared to be shipped, so its still in china as of Dec. 5th. When i live chat with them about it. They tell me it's in the US already in route to my house. Not happy with this at all. Was supposed to be a Christmas gift. Christmas is tomorrow.
Hi, Jonathan. We are sorry for the late delivery and missing the events due to that. We will contact with USPS soon to confirm the status of your item again and rush it, and one of our customer service representatives will be reaching out to you to provide further assistance. Please don't hesitate to contact us if you have any problems.
Ordered ring Nov 24 2016 can not track this purchase
I do not receive answer from anyone at Juelia
This was a gift for December and had to purchase something else buyer's beware
Hi, Sylvia. We sincerely apologize for the lack attention to your email. After tracking your order, the item was delayed by USPS, sorry again. We take full responsibility for this issue, one of our customer service will be reaching out to you directly via email, hope you can give us a chance to make this right. We look forward to assisting you further.
My rings were ordered a week befor Christmas in a size that is not a normal size for a women ring and it arrived yesterday one week after order was placed. Easy fast and gorgeous. This was a temporary replacement for my original wedding set until I can wear them again and I am loving them. Wore them out last night and got so many compliments. They look amazing.
My husband bought me a new wedding ring through your company for Christmas, and also an anniversary ring for our 16th anniversary which just happens to be 4 days after Christmas. I was stunned and amazed at how beautiful they were when they arrived, but he made me wrap them and put them under the tree. I can't wait to open them Christmas morning... I'm going to be the envy of all my friends!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Heidi. We would like to sincerely apologize for any inconvenience you may have faced with your order with us. Per our email records, our customer service asked for a picture of the ring, we know that you have ordered three rings from our website, the picture of the ring is necessary so that we can confirm which ring you want return and the ring's condition. We are sorry to make you feel like that way, our customer service representatives have got back to you and explained it. Please kindly check your email box and reply.