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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I love the ring and would recommend this product to everyone.
I love my ring so much. It is so beautiful, unique, and stylish.
My former fiance purchased a 3 pc. Wedding set in late October. He received the set but our wedding was cancelled. So he has been trying to reach someone so he can get his refund and IT IS IMPOSSIBLE to reach someone to directly talk to; when I emailed them (3) times, they respond with "Need order number". I don't have the order number but the name, address and date they TOOK HIS MONEY on file. I agree with the other reviewer. THEY ARE A SCAM! The ring has been returned to them for about 3 weeks now and still no word or ability to find out about getting the money back.
I ordered two white sapphire rings set in silver. They are stunning and the craftsmanship is excellent. They also arrived in an attractive jewelry box, with the ring boxes inside of a drawer - impressive packaging. I paid for expedited shipping but never expected my order to arrive in just TWO DAYS! Great product and great service through their FB page. Definitely a winner,
Since the very1st contact making purchase for my guy for my promise ring, I was 100% satisfied!
I was concerned about how long and border duties,(thinking charges twice for delivery).
I've never made a purchase this amount from US before. And, customer services emailed me right away verifying my concern.
Again, Thank you Jeulia!
I have tracked by international shipping and it says no updates. Still sitting in China. No answer to email except the automated answer. I ordered dec 5th and nothing to track.
Hi, Kelly. We are sorry for not being able to reach out to us, one of our customer service will get back to your email soon. And for your order, the ring was shipped out on 5th and the latest update on USPS website is that origin post is preparing shipment. Since you free shipping, the regular shipping time is 9-25 working days, please kindly wait few days. If you need any further assistance, you also can directly call us at 1-888-219-8158.
DO NOT ORDER FROM THIS COMPANY! I ORDERED THREE RINGS, THE FIRST, A STONE FELL OUT, THE SECOND I TRIED TO EXCHANGE IT SCRATCHED MY FINGER SO BADLY THE THIRD I NEVER RECEIVED. I FILLED OUT COUNTLESS SERVICE TICKETS OF WHICH THEY ASK FOR MY ORDER NUMBERS AND THEN THEY REPLY WITH "PLESE PROVIDE ORDER NUMBER" AND NEVER RESPOND BACK. I HAVE SPENT COUNTLESS HOURS ATTEMPTING TO COMMUNICATE WITH CUSTOMER SERVICE WITH NO RESULTS. THEY KEEP SAYING THEY ARE ON THE WAY AND THEY NEVER COME. NOTHE TRACKING INFO THEY GIVE ME CANNOT BE TRACKED. I HAVE WAITED A MONTH NOW WITH NO RESOLVE. DO NOT ORDER FROM THESE PEOPLE, IT IS A HUGE SCAM!
We sincerely apologize again for the frustration and inconveniences you had experienced in regards to your order. As we promised on our emails, we can resend you the two orders if you still get the replacement on 2th, Jan, please kindly wait. For your latest order, it was the same problem since you chose free shipping, the package were shipped to you by USPS, which would take 9-25 working days for shipping. One of our customer service representatives will contact you again to confirm how you would like to proceed with your order. If you have any questions, please don't hesitate to contact our customer service team at 1-888-219-8158.
My boyfriend bought me the skull and star ring for Christmas, after I shared your ad on Facebook a few subtle times... Anyways, it's gorgeous! Fits great, very comfortable and just like the picture! The price was wonderfully affordable. This was the first time in my life that I could see something so beautiful and say, without guilt, that I want this and I got it. Thank you!
My husband ordered this ring almost two weeks ago. I received it yesterday and I am in love! Thank you Jeulia for this beautiful and gorgeous wedding band set!
I got the perfect gift! The only part that really stinks is he ordered it 3 weeks before Christmas and it came on December 27th! That's not cool at all!
I ordered one of the rose gold rings from here about 2 months ago I received it in about two to three weeks after I ordered it. It is beautiful and I have gotten several compliments on it. I will definately be ordering from this company again. Great customer service!
I bought this jewelry for myself but if anyone bought it for their spouse, she or he would the style and that they would love the price of this beautiful jewelry.
I am so in love with my ring, I always admired them online and never thought I would have one until my husband gifted me one for Christmas. The ring is even more stunning up close. I am beyond happy!
ONCE IT ARRIVED I WAS LOST FOR WORDS IT WAS LATE BUT IT GOT HERE SHE LOVE IT I LOVE IT IF YOU ORDER FROM THEM ADD A WEEK BECAUSE IT TAKE A WEEK TO SHIP THEN SOMETIME TO ARRIVE I LOVE IT
Shipping was quick about 2 weeks... looks like the pic ans size was good same as my other ring. Love the design. Is shinning. Looks stunning
Got the WRONG RING. PAYED for it to be shipped back then had to wait a whole month for my new one. Terrible terrible customer service. If I didn't have a lot of time to wait in chats I don't know if I would ever have gotten my issue fixed. Sent after Christmas had to wait forever nearly ruined my Christmas. Thanks Jeulia for being a con
Sorry for the bad experience you had with our customer service. However, after checking your order, your returned package was delivered on 15th, Dec, but our colleague processed the replacement in advance in order to arrive to you soon and rushed your order and shipped back to you by the fastest shipping methods, finally you got the new ring on 27th, Dec. It did not take whole month to process the order, we have tried our best to help you, sadly, we still were not to your complete satisfaction, apologize. Please feel free to contact us via the ticketing system or call us at 1-888-219-8158 if you need any further assistance.
My ring set came within a week's time, and is gorgeous. You can see the quality. Beautiful craftsmanship. I love it.
Received my ring as a gift from my husband for Christmas it is beautiful and was very affordable the customer service was very good I would definitely reccomend to friends and family!
I ordered my ring on black Friday and got it about a week later and i love it. I will definitely order from them again in the future.
Ordered and received a ring (wrong size). Sent it back on Dec 7th (USPS tracking confirms delivery) and pre-paid shipping for a replacement. Since then, no response to repeated email inquires, phones either disconnected or unanswered and NO RING! I guess I'll have to report them as a scam operation to my credit card company
Hi, Boyd. We are so sorry for the unhappy experience happened on you. After checking, there is a delay in dealing with your email, apologize. One of our customer service representatives will get black to you and solve the problem soon. If you need any further assistance, please feel free to call us at 1-888-219-8158.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Stephanie. Per our emails record, you sent us a email on 14th, Dec to request the refund and we got back to you on 15th to confirm the order information since you could not offer us the order number. On 22th, we gave you the address to return then there was no any update from you, we didn't know when you send back to us and the tracking number. As we said on our email, "please remember to tell us the shipping carrier and the tracking number after you ship it. Thanks in advance."
We are very sorry to make this misunderstand, our customer service will contact you to confirm the tracking number of your return package, please kindly check your email box and send a reply. We hope that we could cooperate well so that your problem could be resolved soon.