Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
I spent about 4 months looking for a ring for my fiances, and Jeulia worked very patient with me. They answered all my questions and helped me design the ring as my wish, also, they actually beat the competition's price that I saw another similar design at local store. Definitely recommend, plus my moissanite came to with its certification card, always a plus.
I bought them and love them very much. I don't think they are small. Size of a dime doesn't fit my definition of small. Look just right and believable in my ear.
I am extremely happy with my purchase from Jeulia. My ring arrived in a timely manner and fit perfectly.
My husband bought me this stunning ring for our 15th anniversary, and I was excited and stunned! This ring is GORGEOUS! The quality is amazing!
This piece looks even better in person. It's very sparkly, in a tasteful way. I've received many compliments on it. I would definitely buy another piece from Jeulia Jewelry.
I love the earrings and ring I recently purchased through the Jeulia website. They appear to be high quality and shipping was quick.
This is a beautiful ring, I get compliments all the time. When it broke, Jeulia jewelry replaced it for free. Good customer service.
I love my letter necklace. It came quickly and has earned many compliments. I'm so pleased i went ahead and purchased it for myself as a special gift on my birthday.
Awesome purchase! The item was as expected and it is beautiful! Had to make a return for the size and it was easy and fast on their website to complete the whole process.
My experience was absolutely wonderful went smoothly I made the order I got the order no complications merchandise was just exactly what I had hoped form
Very happy with this purchase. The mermaid ring is very nice. Good size and the detail is great. The tail detail is beautiful.
My products delivery was extremely quick. The over all quality of my necklace is awesome. The only reason I gave 4 stars is because I was unaware that the logo was going to be on the bag and necklace.
I love you guys. I have never been disappointed in a product, employee, or delivery. Will come again and again.
This company should not be allowed to exist. Save yourself from the absolute disappoint, frustration and waste of time buying anything from this place. As for quality, you are better buying some tin foil and shaping into a circular shape and wearing it as a ring than buying anything from here. They use false advertising when it comes to free shipping and returns. The return policy is the most absurd, complicated, time consuming and complete disregard for the customers concerns. My item was never worn, all tags still completely intact - I literally opened my purchase ( a skull ring) which was a week later than estimated, looked at it and within 1 minute started the return request. FINALLY, after 18 emails later of dealing with a condensing employee who continued to try to get me to accept a store credit, $25 of shipping cost + restocking fees I had to pay and an additional 2 weeks of the return being processed - I am done. I waited to write this review until the process was finalized. This place doesn't deserve to be open and I hope goes bankrupt or gets sued for the abysmal business and service they provide.
Quality item but even better customer service when I ordered the wrong size ring they help me through the process properly and promptly
My fiancee paid $150 for this ring and it is a complete ripoff. He can't return it because he had it engraved, the size is not a size 5 like we ordered, it's too big, and it feels like plastic. Can't resize it because he proposed past the 30 day mark. There's 0 weight to it and when you tap on it the jeulia stone feels like my daughter's dress up jewelry. The silver feels nothing like the other real silver jewelry I have. It's light and feels like cheap plastic. My fiancee got completely ripped out of his money and there's no way to get it back because their policies protect them to be able to give out this trash. We're both super disappointed. Now have to look for a new ring. I loved the look of the design, it's just made with not good materials...
Hi Kristy. I’m so sorry about your bad experience with our product, and I know what happened was disappointing. We want nothing more than to help you resolve this issue. Unfortunately, as we state clearly on our website, personalized items with “engravings” are non-refundable, you can find this information on our website here: http://www.jeulia.com/30-day-return-policy.html. While we cannot accept the return for a refund of your ring, we still want to do everything possible to make sure you’re happy. So we will be happy to let you exchange your ring for anything else from our website. If you would like an exchange, please simply let us know the SPU and size of the new product through email so we can process the exchange immediately.
This is our third purchase from Jeulia and we both have been happy and very satisfied with all our purchases. I love to browse through their site to see what's new and I love the amount of choices to choose from. The ease of making a purchase is so simple I had no trouble at all. Their customer service is amazing, so friendly when I had questions of engraving. Our whole experience from purchasing, ordering to shipping was so simple, we will definitely be making more purchases from Jeulia.
I got my ring but unfortunately it was too big. Return process was smooth and satisfactory. I ordered my replacement ring a size smaller and it's perfect! Love it!
I recieved my ring today and it is as beautiful as it is shown in the pictures! Was also surprised at how quickly it arrived, only a week. Will definitely order again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tiffany. We are extremely sorry that the product was not to your complete satisfaction and also sorry about the way your issue was handled. As for the return, we have listed the return policy(https://www.jeulia.com/30-day-return-policy.html) on every product page, the customer can read the return information before ordering. Please understand that although you may have enjoyed free shipping when you place the order, we do incur the original cost of shipping. Therefore, we do not refund our original shipping cost if you request the refund. But we must humbly disagree with the facts you’ve presented about the refund. Per our records, you requested the return for refund on Aug 9 and our colleague sent you the return instructions on Aug 10, then the refund was transferred to your original account on Aug 14 after we received your returned package. As for the amount, you original paid $100 for the skull ring, the shipping cost we deducted was $9.9, so you got the refund $90.1, you can figure out the amount you finally received in the refund confirmation email. If you have any questions, please don't hesitate to contact our customer service team through email.