My fiancee paid $150 for this ring and it is a complete ripoff. He can't return it because he had it engraved, the size is not a size 5 like we ordered, it's too big, and it feels like plastic. Can't resize it because he proposed past the 30 day mark. There's 0 weight to it and when you tap on it the jeulia stone feels like my daughter's dress up jewelry. The silver feels nothing like the other real silver jewelry I have. It's light and feels like cheap plastic. My fiancee got completely ripped out of his money and there's no way to get it back because their policies protect them to be able to give out this trash. We're both super disappointed. Now have to look for a new ring. I loved the look of the design, it's just made with not good materials...
Hi Kristy. I’m so sorry about your bad experience with our product, and I know what happened was disappointing. We want nothing more than to help you resolve this issue. Unfortunately, as we state clearly on our website, personalized items with “engravings” are non-refundable, you can find this information on our website here: http://www.jeulia.com/30-day-return-policy.html. While we cannot accept the return for a refund of your ring, we still want to do everything possible to make sure you’re happy. So we will be happy to let you exchange your ring for anything else from our website. If you would like an exchange, please simply let us know the SPU and size of the new product through email so we can process the exchange immediately.