Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
I have now bought 2 personalized necklaces both came beautifully packaged and still look amazing. 2nd purchase had wrong birthstone customer service was wonderful I shipped it back and got a credit to repurchase. Will definitely buy again!
My conversation with Angelina about the return of my defective ID birthstone bracelet, she was very professional very kind and courteous, and I was informed that it was returned. She is a total asset to your company, you have a wonderful customer service representative in this lady; thank you Angelina for the conversation we had.
At first glance the product is beautiful but there are some stones that were loose and missing. My wife loves the ring and really wants to keep it
Good evening! I bought the JEULIA jewel:
CULTURED PEARL CRAB PENDANT STERLING SILVER NECKLACE
It is of a unique beauty and quality, I recommend it.
I received my ring 5 days after ordering it and I am in love with it! I have already gotten several compliments. I will definitely order from this company again
Faded and falls off waste of money
No help from Jeulia tried to get a warranty but it's a joke 12 months. Warranty doesn't mean a thing to this company
This faded so fast and it's disgusting quality
Hi, we are very sorry for your bad experience with our product. All our items are covered with One Year Warranty https://www.jeulia.com/one-year-warranty.html, and we honestly fulfill our obligations and responsibilities without any discount. We have an extremely rigorous quality control process for all our items before shipping, but unfortunately, sometimes a few defective products may have been overlooked. The bracelet was delivered to you on July 24th, and you have contacted us with the problem on Sep 11th, which is already beyond our 30 Days Return & Exchange Policy https://www.jeulia.com/30-day-return-policy.html. Although we could not let it be returned, we offered to exchange a new bracelet or even other items at a similar price for you immediately after knowing the situation. And you opened a dispute at PayPal before or when you contact us, which leaves us very little space to handle this problem. Please kindly continue working with our Customer Service and close the dispute to help get this problem fixed. We hope this issue could be worked out soon and satisfied.
Your jewelry is beautiful and I get so many compliments on it. It comes packaged beautifully and in a timely manner. I tell everyone about you.
A year before my husband proposed, I fell in love with a ring on Jeulia.com. He ended up proposing with the ring and it was more beautiful than the photos! I had that ring for two years before it was lost, and I'm returning to buy a new set. Very good quality and very affordable.
I received the rings I think I ordered the wrong ones been out of town working n she has been away also so when she open them she told me they were gold wanted the white gold the same ring same setting same price jewB0042
I wouldn't recommend this place at all, I ordered a ring which turned out to be too small which is my fault, they offered a free resize but because I got it engraved I had to an extra pay 35% ok whatever but then I wasn't given a return label or anything I had to ship it back with my own money just was given a basic address in California. This was Wednesday when I shipped it out(aug28) it was suppose to arrive in Cali that Saturday(aug31) it is now sept10th I finally got a confirmation that the item was shipped but get this now they sent it standard shipping. I gave them a call and asked why didn't they ship it express with 3-5 like I originally had it I was told it was only for when I bought it and because I got it resized I didn't get that luxury and asked if I wanted to pay extra for the express, I told her fine I'll pay the extra $25 for fast shipping and then she comes back and tells me the item has already shipped out so I could not switch it. Unorganized back stabbing company.
Hi Zeavis, we feel sorry for your bad experience. Please know that we do offer free resizing, but not include personalized items with “engravings”; we clearly state that Julia will charge a 35% resizing fee for those special orders. You can click here: https://www.jeulia.com/free-resizing.html to view more details. And we don't have a return label, our customer will responsible the shipping fee to ship to us, we will responsible for the shipping to ship to you. We received your return parcel on Sep 3th, you have the tracking number, if you follow it, you will see the delivery time. And your new parcel was shipped out on Sep 10th. If you could contact us before it's shipping we definitely can help you to change the shipping method. Now we really feel bad about the situation, we have conversed regarding this issue and would like to offer $10 store credit as our way of saying sorry.
My fiance proposed with the most perfect ring on our anniversary from this company. The quality is amazing and it doesn't turn me green, this jewelry is gorgeous!
I ordered the heart ring with my daughters picture and I finally got it today and let me just tell u how much i LOVE it I've ordered 3 other rings off them and same thing I love them alot their jewelry is one my favs
Excellence, great products, fast delivery, the ring has kept it sparkled and have had lots of comments concerning the style and the actual ring will probably order from them again
I ordered two promise rings for my girlfriend and myself before we went away to college. We were on a time crunch so with getting them engraved taking 5-9 business days, we chose to pay for expedited shipping. The confirmation email sent to us then came back with our engravings switched. I contacted customer support to clarify the switch and they instead changed it to one engraving on both (my girlfriend's name), then after again clarifying the actual engravings we wanted, the customer service representative said that they had resolved it and it should be as we wanted it. Our rings took 11 business days, about 17 days later to even ship, meaning we missed them before we left for college. I complained to customer service and received essentially a "no we didn't" response even when I sent receipts showing the times. Then we received the rings and the sizes were swapped, so the girls ring was much bigger and the guys ring was smaller. When I asked them about this, and would have my parents ship it back for fixing, they said they would only if we pay an extra $20. Absolutely scammers. If your system messed up our order we shouldn't have to pay for it. I recommend NEVER buying from this website.
Hi Michael. We're terribly sorry that you had such a bad experience with us, your feedback is important to us! We understand that we have let you down on this occasion and apologize for this. Please rest assured that our representative has contacted you and will help you make the exchange for free. If you have any questions, please continue to contact us through email or directly call us at 1-888-219-8158.
I see the same ring with 18k gold around the hearts for $4.00 on wish. Julia has it for $119.00 WOW!
I just received my ring today and it's absolutely gorgeous I love it so much that I just ordered another one this evening. The quality of the ring is outstanding.
I will tell you I ordered a ring for $180, was told it was not told it was NOT IN STOCK. I wanted to cancel that one but then I would be subject to the restocking fee of 30%. Customer service and I came to an agreement I could do an exchange. I receive an email later saying the difference between the original ring and the exchange was to be put into store credit. I wanted my refund back on my credit card. I emailed to cancel the entire order and they say I'll be subject to ANOTHER restock fee on the exchange and they can't reverse the "in store credit. " Yeah ok, what a crooked way to do business. Plus, there is no customer service to actually talk to on the phone. You can email them but you don't get prompt responses.
Hi Brandon, we investigated your complaint and want to clarify some things. Please know that not all items can be shipped out immediately, some items need time to be handcrafted, we listed the processing time on the product page, you can see it when you select the size. I guess that you may overlooked it. Since you want to cancel the order after two hours, we will charge you 30% cancellation fee, cause all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee. We do receive an email that you agreed with USD70 store credit, please check your email to find more details. We have many messages/calls waiting for a reply so we reply you a bit late, hope for your understanding. Anyway, don't worry we want our customers to have a great shopping experience, please continue to contact our Customer Satisfaction Team, and we will work to resolve this issue until you're completely satisfied.
I bought an engagement ring at Jeulia. Carrie, who I was in contact with on Facebook, was extremely helpful and answered a ton of my questions quickly, accurately and enthusiastically. The ring itself is beautiful and well made.
Excellent website for filtering and finding exactly what you want, great advice from their customer service staff and went out of their way to make sure the ring was delivered on time.
Top quality ring, highly recommended.
The item delivered are as per the image displayed, and meet the expectation. Highly appreciated with the fair price and good quality end product.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we’re truly sorry you’ve had a poor experience with our product. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We have 30 Days Return & Exchange Service, and One Year Warranty Service. We will do everything we can to resolve this issue and make sure you have a great shopping experience. One of our representatives has contacted you to help with your problem. Thank you for sharing your experience here with us.