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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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The picture made the ring look smaller than it was. I needed a wedding band replacement. This ring had unbelievably large sapphires on the sides that went all the way down almost to the bottom of the ring. The ring had to be at least a 1/4 thick (because the large sapphires stuck out so much, so far down the ring sides) & I couldnt even close my fingers. It was not designed practically for wearing, it seemed only like it was designed for a photo shoot & now Im stuck trying to locate a replacement on their site because they did not make it very clear that you cant return, for a refund, any 1/2 or 1/4 size rings. So you pick a ring on here, without being able to try it on, thinking you can return it if its not right & nope..
I recieved my Ring. And thought it going to take weeks and weeks! Thanks a lot for vary good service and I will recommend you to everyone! I can't fit it now because it is a gift for my wife that is having a baby girl! Thanks again
My husband and I ordered our wedding bands from jeulia and we are satified with the quality and how reasonable the prices are. We would definitely order from them again. I absolutely love my band
I purchased a band to wear with my wedding set for some more sparkle. I get compliments all the time on it and when I have told a few folks where I got it they are amazed! I lost a stone after close to one year of steady use but still within the warranty. I sent it back and got it replaced very quickly. Customer service was kind and amazing to work with!
My husband purchased the artsy band for me. I was so surprised just how beautiful the ring really is. The picture doesn't even do it justice. Ive gotten so many compliments on it. Thank You Jeulia for the stunning pieces that you carry.
I had been requesting a refund of all my items from my first email. I sent in all the pictures, everything was in perfect condition. I was assured on the phone, told on email that they would refund all my items. I got signature confirmation of the delivery. Now they refuse to return my $350 refund. It has been like pulling teeth to get anyone to answer my questions or take me seriously. Be prepared to not be able to return anything because they will jump through hoops to not give you your money back and not answer your questions. I asked to speak to a manager for a refund on ALL my items and get the reply "Sorry for any inconvenience caused. We have already applied refund in our system." I never got a refund for ALL my items. Now they have all my items, which I have signature confirmation and they refuse to give me a refund. They only refunded $19 for a necklace which is the only thing they allowed me to return after spending over $350. It's like throwing money in the trash.
I am completely satisfied. My experience was wonderful, no problem placing order. I actually received it before my delivery date.
No trust in customers. Never have i been requested to send pictures of an item i wish to return. Then have to be calling back to continue to the next step. Rediculous!
Hi Judy, we are sorry to hear that you were unhappy with our return process. Please understand that as our Return Policy (http://www.jeulia.com/30-day-return-policy.html) clearly states, we cannot accept the return of products with the tag that has been removed, once the tag is removed the products can no longer be considered as “new” so that we must confirm the ring in new condition before you return. As a result, we have provided you the return instruction via phone. Our goal is to give our customers the best possible shopping experience. So if you are ever unhappy with anything, please submit a support request to our Customer Satisfaction Team, and we will do our best to give you a satisfactory solution.
Beautiful true as picture fast delivery my wife loved them and now she wants more lol thank you for helping me make her smile
Very pleased with my recent purchase of a princess cut wedding set. I've received many positive compliments.
Needed a repair done to my ring. Excellent and quick customer service. Easy return. Quick turn around. Received a new ring in quick timely manner. A company I highly recommend!
My honey bought my ring from Jeulia and I absolutely LOVE it! It is beautiful! It sparkles and fits perfect! Was shipped very fast (he told me afterwards). I have received so many compliments. Do not hesitate to order... you wont be disappointed!
Two years ago on December 13 my husband proposed to me for the second time only 18 years after the first. I sold my original wedding ring to get us through ha rough patch. I never regretted that decision. My husband has always hated that I didn't have a ring to wear after that. He found Jeulia ordered me a new set and proposed to me on the same date. I was so surprised. I have never cared for diamonds so he bought me a beautiful princess cut amethyst ring with matching band. I am still in love with my ring and everyone that sees it always asks where my husband got it. I happily tell them Jeulia.
Most beautiful ring I own, at an affordable price!
Very nice weight to to the ring, very well put together and beautiful design... Love how you can wear it the two different ways... I am looking forward to another purchase real soon :)
As always, the ring I recently purchased is of wonderful quality, especially for the price. Never disappointed in this company or their products. Keep up the good work!
This is the second yellow gold ring I have purchased and while the setting and structure are good, the yellow "tone" is far too bright and fake looking. I realize you can't use real yellow gold and sell these rings for the price you do, but perhaps you can work a little on the overlay or plating recipe and tone down the fakeness.
Easy to maneuver website. My item was delivered when expected. It is beautiful. Jeulia has so many choices. Rings are available in all sizes. It was hard to make up my mind. Already looking for my 2nd piece.
We purchased two rings and absolutely love them! We plan to purchase again! They have a great selection of adorable items!
I bought my girlfriend at the time a ring from her asked her to marry me and she said yes we're absolutely in love with the rings. Thank you
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Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alex - We would like to sincerely apologize for any inconvenience you may have faced with your order with us. Per our records, you called us on 15th, Nov and reported issues claiming that you want to return the entire order back for a refund. Please understand that our representatives indeed replied you back an email within 24 hours and confirmed that you only wanted to return the necklace, then you called us again on 17th, Nov to requested the return shipping address, our representatives have offered you the address and will process the refund once your package is delivered to our office. In the whole process, we were kept in touch with you via email & phone, if you are ever unhappy with anything, please don't hesitate to tell us, we will do our best to help.