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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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Very awesome quality rings at the fraction of the cost of diamonds. The fit to size. Has an amazing sparkle. Not cheap looking. So I've purchased two rings so far and I will be a returning customer for sure!
Another scam from China. Tried to do a return and of course bad response... not actual white sapphire. Took it to my jeweler and was informed it was cubic zirconia...,, now they say they wont return my money. Total scam. Stay clear of this site its a rip off!
I love my ring, its so beautiful and fits perfectly. It arrived fast. The craftsmanship and quality went beyond my expectations. You will love this ring!
Not had them very long but they look as good as the day i got them! The service was great, had them 3 days after ordering! I would recommend it to anyone!
I love the beautiful ring that we purchased for my engagement ring. Wear it everday. Still beautiful as day I put it on.
I never received my order and now I have to wait 8 days until UPS does and investigation on my missing ring. Yea okay. Would not recommend to anybody save your money people.
Hi Jisela, we are very sorry for the bad experience. Please understand that we are always trying our best to get orders delivered on time but some things are just out of our control due to the shipping company. As a result, we have taken full responsibility for this error and offered you the full refund for this order. We sincerely hope that this resolves the issue and does not hamper our relationship with you. We hope you will order from us again in the future and allow us to serve you better. Please feel free to call us if you require the transaction ID for the refund or if you have any further questions.
I absolutely LOVE my ring! It is so sparkly and beautiful! I would definitely order from this company again! :)
I loved the packaging, but the quality of the product was disappointing.
I thought it would look better than what you would buy at Macy's merchandise tables. I won't wear it, and for the money $141 I wouldn't do it again. Sorry
Hi Danielle - We are really sorry for the bad experience and I understand your frustration. We want our customers to have a great shopping experience, which is why we offer a 30-day return/exchange policy. If you are not completely satisfied with your purchase, you may return it for refund or exchange within 30 days from the delivery date. So please submit a support request to our Customer Satisfaction Team, along with pictures of the ring with tag, and we will help you resolve the issue soon.
In the picture, the skull ring is beautiful. In reality, the ring lacks the details and it is way too big and gaudy looking.
I would return it. However, because it is not a whole size. I cannot return it.
I wish I had read all the fine details before I bought it. However, the timed clock on your website makes that difficult.
Hi Rita - We are extremely sorry that the products were not to your complete satisfaction. We have an extremely rigorous quality control process but sometimes a few defective products may have been overlooked. I’m also sorry to hear that you were unhappy with our return policy. Our goal is to provide you with the best possible shopping experience. So if you are ever unhappy with anything, please submit a support request to our Customer Satisfaction Team, and we will do our best to provide you with assistance in this matter until you are completely satisfied.
I have several Jeulia rings & the Angel wings necklace... all are beautiful & priced right. The rings are an exact fit & sparkle beautifully. I've been very satisfied with all of the pieces. I always check out their site for new pieces.
I would order again. The ring my son chose for his girlfriend is so beautiful! He was very satisfied!
I purchased my wedding band to accompany my beautiful mothers diamond ring given to me at her death. I couldnt be happier with the quality and price. I would highly recommend this co.
They are not real diamonds. But their quality is equal to. Ive had nothing but compliments on what I have purchased from them..
This ring took my breath away. It positively is as beautiful as it shows in picture.
I lost the diamond in my wedding/engagement ring. This ring truly took it's place. The comments I get are impressing. THANK YOU JEULIA!
Exquisite quality! My friends cannot tell the difference between a diamond and your awesome quality white sapphire.
Bad Jewelry Store and horrible customer service. I'm still trying to get my money back for an item I never received!
Hi Naeem, we are sorry to hear that you didn't receive the order. After checking with the shipping company, the record shows your order was delivered on 6th, Nov and left at the Front door. We have contacted the shipping company to verify the package location, they may find the package, please kindly wait few days. If unfortunately, they confirm the loss of the package, please don't worry, we will take full responsibility for this error and promise to give you the refund. Anyway, we sincerely apologize for this inconvenience has caused, we are always trying our best to get orders delivered on time but some things are just out of our control due to the shipping company. Thank you for your patience and understanding.
Just received my ring yesterday. It is absolutely beautiful. Great quality. The stones sparkle and the weight of the ring is great. Love it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephanie, please kindly note that the stones we use are lab created gemstones, neither actual white sapphire nor cubic zirconia, we do have this information our website here: https://www.jeulia.com/stone-we-use.html. We won't scam customers and we are endeavoring to provide better service for you. Regarding your return, please understand that as the 30 days return policy, we clearly state on our website that the special order items such as those with custom sizes and colors cannot be returned. (Custom sizes are all of other sizes except the following: Women’s Sizes: 5, 6, 7, 8, 9 Men’s Sizes: 6, 7, 8, 9, 10). While we cannot accept the return of the ring, we still want to do everything possible to make sure you’re happy. Our customer service has offered that you could return it to exchange for another different ring you like. If you have any questions, please don't hesitate to contact us via email, and we will give you satisfying explanations. Thanks.