On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
We monitor reviews for authenticity
I love the jewelry, I get compliments daily on my set! I have purchased a couple of different sets and each one is unique and beautiful.
The product was even more beautiful than what was depicted on the website. I am more than satisfied with my new ring and would recommend your site and services anytime.
Fantastic deal. You have a good product and awesome prices. I'm happy to be a customer of such a great company.
I WANTED TO RETURN THE RING I ORDERED, FELT CONFIDENT THAT I HAD 30 DAYS TO RETURN IF NOT THUMBS UP 100% SATISFIED GUARANTEED! NOPE NOT TRUE!
Lovely 3 stackable rings but they are not sized correctly, I probably will not be able to wear the rings as a set.
Hi Patricia - Thanks for sharing your experience with us. We’re so happy you like the product but really sorry it doesn’t fit. We want you to have a great shopping experience, so please submit a support request to our Customer Satisfaction Team so that we may help you exchange your item. Thank you for your support and we look forward to hearing from you soon.
I love the product! It is more precious to me than a diamond that would have cost a fortune. It looks like it cost a million dollars!
This was my first time ordering, so far very pleased, but over time I will be able to tell the quality of ring.
So impressed bought my daughter in law a set for my son to give her for Christmas. I believe she will love it.
I was of the belief that Jeulia was just the way you showed the engraving. I didn't expect it engraved with my engraving. I wanted only BEAUTIFUL engraved
Hi Leonard - Please understand that as the picture on our website, all our rings are engraved with our brand's name, if you are unhappy with this, please submit a support request to our Customer Satisfaction Team so that we can help you exchange your item without Jeulia name. Thank you for your support and we look forward to hearing from you soon.
The ring my husband bought for me for Christmas is not only beautiful but delivery time was great. I am very happy with my gift.
Very user-friendly site, easy checkout, huge selection. Shipping was fast and my beautiful ring came as expected. Expect lots of compliments.
I was very satisfied with Jeulia. The moment will always be remembered, thanks to you sending it on time and arriving at the perfect moment. Thanks!
Received my rings and they were more beautiful then I could have imagined the picture definitely does not give it justice
I have tried to reach customer service and have had no success. I sent an email several days ago and have not had any response. My ring does not fit and needs to be exchanged.
Hi Linda - We are truly sorry about the way your issue was handled. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. We know we need to do better and hope you will give us another chance. Thank you for your valuable feedback.
The picture is much better than the real thing. This ring is not worth the price at all! I plan on returning the ring for a refund and I would not be spending any money in the future on that website or referring my friends either.
Hi Derrick - We are sorry to hear that the product you ordered did not fully meet your expectations. We apologize if this caused you any inconveniences, please don't worry, our goal is to provide you with the best possible shopping experience. If you are not happy with your order, could you please contact our Customer Satisfaction Team so we can try to give you a satisfactory solution? Thanks so much for your understanding and patience!
I love the ring but you need to tell the size of the Center diamond... I have small fingers and the ring looks very large on my size 5 finger
It was great although difficult to choose because of the wide variety of rings and each has its own uniqueness and beauty.
Product was fine. Charged to much shipping. Said on website any order over $45.00 was to have free shipping. I was billed $20 for shipping
Hi Werres - Please understand that we offer three shipping methods for the United States: $20 for Expedited Shipping, $15.95 for Standard Shipping & Free Economy Shipping, you can freely choose the free shipping when you view the shopping cart. Per our records, you picked Expedited shipping, that's why charged you $20 for shipping. Please feel free to contact us at service@jeulia.com or call us at 1-888-219-8158, we are happy to answer any further questions you have for us at any time.
From the business
Affordable luxury Jewelry for Everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cynthia - I’m so sorry for your bad experience, and I know what happened was disappointing. Yes, we do offer 30 days return policy, but please understand that we clearly state on our website that the special order items such as those with custom sizes and colors cannot be returned. (Custom sizes are all of other sizes except the following: Women’s Sizes: 5, 6, 7, 8, 9 Men’s Sizes: 6, 7, 8, 9, 10), you can find this information on our website here: http://www.jeulia.com/30-day-return-policy.html. While we cannot accept the return of the ring, we still want to do everything possible to make sure you’re happy. Soon our colleague will contact you via email and discuss this order further, we hope that we can find a positive solution to this issue.