Jet

We have placed a couple of orders for Blue Buffalo canned dog food. I will say the price is right & it arrived the NEXT day! BUT in my most recent order, 11 of the 36 cans are severely bent, damaged so that I am reluctant to use them. I really don't want to make my dog sick. The damaged cans must have been packed that way because the boxes they are packed in are totally undamaged. The first time I let it go because it was only 1-2 cans but I can't ignore 1/3 of the order. I wrote to them this AM to ask for a partial refund. We'll see what happens.

I like Jet. I have bought household supplies & stable food items in bulk & saved money. I compare their prices on each item I buy with other sites. If it's cheaper or comparable I buy it. Your prices keep going down the more you add to your box. They often have good discounts to apply. You have to be careful though. Some items are great bargains & other items are way cheaper at my local store. So I shop very carefully with them & I think I am saving a lot of money & hassle. The convenience is great & their website is top notch & operated beautifully.

The authorization of funds is just terrible. They charge your card off the bat... then when they ship they charge you again? I do almost all my shopping online and I have never experienced this. So now I have to worry and check my account to make sure the authorization charge drops off? By the way I have already received my items in two shipments charged separately. Alas I still wait 5 days from purchase date while this authorization charge is pending. It's too bad, I liked the site and a few products were quite a bit cheaper than Amazon, but I'm afraid this is a deal breaker for me.

Placed my order at the end of November and part was supposed to arrive December 5-7,2016. Today is 12/8 and it's just now shipping. To save $5 is not worth it. Had to go to Walgreens and get small bottle of special eye drops while waiting for order.

I'll stick with Amazon.com

Placed several orders with Jet and was very satisfied. The orders came on time, and everything I ordered was as described. For certain items, like home supplies such as paper towels, toilet paper, etc., the price drops a little depending on the quantity you order. If you download the Jet app, they have promotions for new customers. For example, I got 15% off everything I bought in my first 3 orders. I am a big Amazon shopper, but will buy from Jet when they have a better price.

I would have given the full 5 stars but I do believe that they need to adjust a few areas.

Their customer service is superb. I have a slight issue (not even an issue, it was more of a concern/question) after I purchased my groceries from them the first time. I had a total amount spent, let's just say $150, which I saw come off my card but then the next few days I was seeing $10, $3, $26, etc. So I contacted them, as nobody wants to be double - triple charged for anything. The customer service representative fully explained the situation to me and then kept in touch with me through email the days following until everything evened out.

When the products came, and it was fast, all the cold items were packaged nicely and kept chilled. I also have no issues with the boxed items/cans because they were packed nicely. My one complaint and the reason why they received a four-star is that I ordered a case of water (which I figured would come in its own box) but unfortunately, it came in a huge box with a case of soda and on top of those two items a bunch of cans and other pantry items that made the box extremely heavy. It was so heavy that the delivery driver left it at the end of the driveway instead of the door this time. My then boyfriend (now fiance) was upset and told me to never order drinks from them again, which I haven't, and I haven't had any other issues with them since.

I am updating my review to reflect the service I received with Jet.

While I am still wary of the company, they did deliver the item on time--I just didn't know it. They gave me the incorrect tracking number and it took two weeks for anyone to figure that out. There's also a little blame on the part of our service desk, since they were supposed to text me when a package arrives.

I still feel their customer service could use some tightening up. I felt tossed around, as I dealt with about twelve different CSRs. It's also a bit strange nobody thought to verify the tracking number.

This has become my Go To for online purchases. I can get anything from groceries to exercise equipment (and have). They used to have fresh/perishable groceries but I don't know if they still do that. The prices are good and the service is even better. I recently ordered two small items that did not ship and they, subsequently, cancelled both items. They credited my account for $5 each item just for the inconvenience. Anytime that I've had an issue with an order the service is immediate and excellent. Yes, there are quirks here and there (clothing selection and prices need a lot of work); but overall, I can't complain and will continue to use them.

Some products are priced well. It depends what you want. They also have some of my natural products I can't find on other sites. The customer service is nice and quick. My side with this site is that they use couriers sometimes and I don't know I'm ordering a courier item. I keep forgetting that they consistently wake me up between 8-9am on a weekend to hand me paper towels. If I want them to come later apparently they is 9.99 extra. Every time they wake me up I hate them. Waking people up at 8sm on a weekend to hand them paper towels is insane. Not using them again for this reason.

Been using Jet for nearly a year. I only order Jet-stocked merchandise, no outside vendors. Delivery time is amazingly fast, either next day or day after. Unfortunately, either Jet's or Ontrac's warehouse workers--or both--are incredibly rough on the boxes. It must be deliberate. Exploded cans of dog food, pulverized pasta sauce jars, smashed cat litter bags... you name it, they can destroy it.

Second issue is with debit card billing. They apparently think they're a gas station or a bar. They ALWAYS double charge for some of the merchandise for several days. This is, of course, to get interest $$ on that extra money. Very bad customer treatment.

I have been shopping at Jet since Nov 2015 and always enjoyed 2 day shipping. I am amazed how fast they ship. The prices are cheaper than Amazon which usually takes at least a week to ship. I had one small problem but customer service resolved this within an hour of my emailing them. I would tell everyone to give this young company a chance even though it is going through a few growing pains.

I'm not sure why all of these other people say jet is such a bad company. I have actually ordered from here multiple times and have always had really good customer service. My orders have always been received very early (usually within 3 days). I thought all prices were very reasonable. My shipping has always been free and all of my items have always been great quality. Honestly have no idea where all off these bad reviews are coming from but I liked their service so much I suggested it to a lot of my friends before reviewing this site. Sorry jet for all your bad reviews I love it!

Was looking for a hard to find stamp from Prima and found it at Jet, I thought. Picture showed the stamp I wanted and so did the title. Delivery not up to Amazon's standards - several missed dates by Jet - but item did arrive. Wrong item arrived that is. Lengthy discussion with Jet's customer service but did get authorization to return. Returned item but it took several weeks before my refund was credited. Don't think Jet has this whole order process down pat. Will think long and hard before placing another order. Just not worth the hassle.

I've placed a few orders on Jet at this point, and I can't complain at all. They have awesome coupons available for first-time orders, and half the time their prices are better than Amazon (if the item is available through Jet, so far their catalog is comparatively limited). Shipping has so far been quick, which is impressive seeing as the items are more often than not shipped from a different supplier. I would recommend using this site.