Jet

I purchased on June 3rd with eta delivery date 7-12th. Received shipping email on 5th (but the link said no status yet) I was charged on the 6th.
12th rolls around- no item. I check tracking link and it still says no status! I emailed them and recieved email back that they'd look into it. Received another email on 13th saying same. Both emails were weird with comments about the item I was purchasing and their personal observations etc like we're friends?
Then on the 14th today- I receive another email with a new tracking number that says preshipment so it wasn't even shipped yet! When I emailed back questioning so it wasn't ever shipped? This is poor business practice and doesn't make me want to shop from jet.com again- they canceled my order and sent email saying refund will be sent. Wow complete waste of my time AND held my money for who knows how long. Is this really their business of taking money and holding it for awhile? Hmmm. When I expressed my displeasure at not receiving the item, never shipped and now the order canceled after I was supposed to receive the item- they reply with hope your day gets better. SERIOUSLY? Would never recommend this company/website to anyone. Ps the company supposed to be fulfilling this order was REVKKO

I wis l would have taken the time to read some reviews prior to using jet.com, but l did not. I bought a go kart for my daughter through jet for her "big" Christmas gift this year. Ordered it November 16th to ensure l had plenty of time... maybe should have done so in October. It took 4 days to package it, must have been hard to put in a box and tape it shut. Still, it did arrive on the 23rd so l can't really complain about that part. The problem started after that point. I took the box to my sister's to assemble the go kart and keep it hidden from my little girl until Christmas, but when l opened the box l was surprised to find the wrong go kart inside. Not the color, not the cute little flag, the wrong model altogether. Was a much smaller model than l had ordered and paid for. I contacted jet and was told they would have fedex come back out on Monday to pick it up for return. Still okay at that point. Here is the kicker, they will not send the one l ordered and paid for until they receive this one back and back into their system and credit my account (up to ten business days). Then, if l so choose, l can re-order the same thing, wait however many days for it to be boxed up again, and hope they send the right one. Long story short, they will get they one they sent in error on the 30th. Process it back into their system (don't know how long that may take), and then 10 business days to refund my payment. That puts it hopefully by the 14th or 15th of December. Did l mention l ordered this on November 16th... After the refund, l assume 4 more days to package another one up. If everything goes perfect, that puts delivery on Thurs or Fri before Christmas on Sunday. Needless to say, l have my doubts anyhing gets any better than it has so far and l cannot for the life of me figure out what you tell your kid if she doesn't have something under the tree.

I spent $190 on Jet.com. I couldn't believe how fast everything started arriving! I did have one mistake - I ordered 3 bottles of perfume/cologne, and one was supposed to be a 6.7 oz bottle of Men's, but arrived as a 1 oz bottle of Women's - strange! But I emailed for help, they answered within 15 minutes! They allowed me to choose whether I wanted a full refund or my actual product - I opted for the 2nd. They told me I could keep the 1oz bottle - yay! I haven't received the replacement yet, but got the confirmation immediately and I'm not at all worried that I won't receive it. Their correspondence with me was so personal - even through email - and so speedy and helpful that even with a mistake, I couldn't be happier.

Now for the reason I won't give it a 5 star rating: I made my order, as I said, $190 total. I had moved money to another bank account specifically for these purchases and there was only that specified amount of money in that account. The next day, I checked my bank account and was $65 overdrawn. Upon researching the issue, I found that Jet.com had double-charged me $190 - so $380 altogether! I called immediately and although I will say, the Jet rep was incredibly helpful and accommodating, I was still sitting on a negative balance in my account, with the worry that my bank would charge me for the overages - if I hadn't called for help, they would have! The rep said they "pre-authorize" the payment, and then charge you again for the items and once they start shipping, they pay the pre-auth money back. So basically, if you buy from them, you need to have double the amount available to avoid bank charges for overages. As I said, she fixed it right then, and I am grateful, but if I hadn't checked my account, I wouldn't have known and my bank would have charged me $35 for every overdraft that occurred (there were 3). It causes me to mistrust them a little, and honestly, I don't know if I would ever order again, because paying double, even for just a few days, isn't in my budget.