Jet

I have given Jet.com enough chances and they are AWFUL! First, I ordered an item, and when I received it, it was the wrong size. They ordered me the item again. Again... the wrong size. I received a full refund (after threatening fraud) and reporting them to the BBB. They also gave me a $30 credit. I gave them one final shot! I placed my order, and used my credit. My order total was $0.19. I put it on my debit card. When I checked my checking account, I found out that Jet.com authorized my card for the FULL AMOUNT of the order...$30.88. THEY FAILED TO USE THE CREDIT. Now, I get nothing but excuses from them and their unethical billing practices! I was told that it was just their "business model" and other businesses do that. NOT any one that I have done business with! Long story short... instead of authorizing the $0.19, I now have over $30 missing from my checking account, that I have to wait 3-5 business days, for it to be returned to my available balance.

I WILL NEVER DO BUSINESS WITH THEM AGAIN!

DO NOT BUY FROM THIS COMPANY!
Absolutely the worst experience I've ever had with online retail. The website took our order, charged our card, gave us an order confirmation, and then nothing. I could no longer access the website. I emailed a request for information (tracking) and they responded that I should call them. I called seven times and received a busy signal, so I waited until after the weekend and continued to call until I got through. The operator claimed that they sent us an email "for additional confirmation since it was a large amount" (the order was $424 which is way below average for a corporate purchase). We have no record of an email, not in the spam folder, even though we DID received their order confirmation and several replies from their support person who continued to insist that I needed to call because they couldn't do anything by email. It turns out that they had cancelled my order because of lack of confirmation, and they are STILL HOLDING MY MONEY and will continue to hold it for five more days. Never in my life have I had to deal with such a ridiculous excuse for a company. I've been screwed.

My sister recommended this website to order some items for our parents who live in Las Vegas. I placed an order for a comedone extractor and 6 bottles of Lea & Perrin Chicken Marinade.

I got an email that the comedone extractor was shipped earlier and I started to track the package. I finally got an email stating that it was delivered by something called OnTrac. OnTrac stated on their website that the package was left by the front door. That was Tuesday, Aug. 9. Well, today is Friday, 8/12, and my parents still do not have the package. So I called and they said they would resend the item and it will be received by Monday.

In the meantime, the package of 6 bottles of Lea & Perrin Chicken Marinade was supposed to be delivered today. I tracked that package via UPS and it stated that it was delivered around 1pm PT and the package was left by the front door. My father brings the very heavy box in and when he opened it, there were 6 bottles of SALSA! Oh, and 1 of the bottles was broken and there was salsa everywhere.

REALLY? I got 1 email to confirm my order, a 2nd email to notify me that the item had shipped, and a 3rd email telling me it was delivered. In all 3 emails, the item listed that I ordered was Lea & Perrin Chicken Marinade.

So, how exactly did my parents end up with salsa? And who the hell packages these items that one of the bottles broke?

I demanded my money back. And I will never order from this website ever again. This is how bad they are? And they've just been bought by Walmart. So how much worse are they going to get?

No thank you. Amazon.com it is.

I ordered my husband a present on November 28,2016 and was told that it would be delivered between Dec. 1 and Dec. 6., come Dec. 8th I realized that it wasn't at my office. I checked my FedEx tracking number and it gave me an error stating that I didn't put my suite number on the address line, even though my email clearly stated that my suite number was on there. I called Jet.com and they told me I needed to contact FedEx, I do so and they told me I had to contact the USPS, since they use a "Smart ship" and that the package was out of FedEx hands. I finally get a hold of USPS after 90 minutes on hold, on Friday, Dec. 9th and they told me that they would redeliver my package on Saturday. I came into work on Monday to find that my package wasn't delivered. I called Jet.com and USPS (after another 90 minute hold) and they said they're redelivering my package. Well, come Tuesday, my package is now being returned to the company because someone dropped the ball somewhere. I have spent literally HOURS on the phone with Jet.com and the USPS to only be told "sorry" and nothing else, because the product is and still is out of stock. I will never ever use Jet.com for anything and buyers be warned.

I placed my second and last Jet.com order recently and I can't say I'm happy to have used them in the first place. Why Jet.com sucks:
1. The prices are not "great". Their idea of "savings" is taking 0.02 (two cents) off something in your cart when you add another item to your cart. If "savings" is part of their sales pitch you know now that there ARE no savings.
2. Everything arrives dirty. I placed two medium sized orders and everything I've received so far has been literally DIRTY. Items that should come covered in plastic in the box aren't wrapped in plastic and are dirty (my vacuum cleaner for example) and some items have arrived literally "open box" and dirty!
3. They might not tell you this but Jet.com is mostly some sort of seller marketplace website. When you order from them you have no way of knowing if what you bought is sold by Jet.com or if it's sold by a random internet seller, like eBay. I use Amazon Marketplace and eBay but they're upfront about me buying from random internet people whereas Jet.com is not.
4. CRAZY delivery. In my very first order Jet.com used every shipping company under the sun except FedEx SmartPost. In my first order stuff randomly arrived from UPS, FedEx, USPS and DHL. All arriving different days with different signature requirements - some stuff I still don't have because it was signature required and the idiot left it at the office instead of coming back to give it to me the next day. But lazy office women who simply lock the door and pretend to not be there most days is a topic for another time. Back to Jet, with my second order they DID use every shipping company under the sun including FedEx SmartPost and stuff will arrive dirty and haphazardly on multiple days with different signature requirements again. Ridiculous.

I cannot recommend Jet.com to anyone and I myself will never shop there again. They aren't the only online store around and even if they happened to have something not sold anywhere else on the whole entire internet, what does that matter if it's going to arrive DIRTY?

Ok, when I first started using Jet.com, I thought they were great. They products were good, prices were competitive and the shipping was really fast. I would use them a few times a month and here and there, had minor problems. Once I ordered salsa, and out of 4 jars, 2 came and were damaged. The tops had been "popped" and one was dripping. When I called Jet, I had to jump through hoops to get two new jars! They made me take pictures, email them proof, etc. It was two lousy bottles of salsa, but I did it and received two new jars. Once after that, a bottle of shampoo came and the top was off. That was a mess, my entire order was covered with shampoo. Again, more hoop jumping with pictures of damaged items, etc. After that, I realized that anything liquid was not a great choice when placing an order! Well, I just placed my most recent order over 2 weeks ago. What was supposed to arrive in 2 days, has still not arrived over 2 weeks later. I called and didn't really get a warm response from the rep. I had my order number but used my work email and it wasn't coming up for some reason. He was telling me that he could SEE my order, but couldn't give me info because I couldn't give him the correct email address! I had my home address, name, credit card info, etc but nothing. It was a bit frustrating and I was also told that no other manager or supervisor would help. Really? Must be great to work at an office where you are manager free! So, now I will contact my credit card company and cancel the charge. I have no idea where the shipment is, and can't check it without the email address. Maybe I typed a wrong letter? Maybe they have something wrong on their end? Not sure but this type of customer service is bull. I won't be shopping JET again, it's not worth the aggravation!

Friday ordered a portable music Bluetooth player Sunday was told the order was canceled called Monday talk to a representative found a similar product but he assured me it was in stock different color ordered it Monday. Was told credit card would be credited in 1 to 2 business days at that point I was very happy and glad that I got to reorder. So this Thursday I get a shipping confirmation 4 hours later I get it cancelled shipment confirmation I call back to find out what has happened it appears that the order I made on Monday that I asked was it in stock and was told yes it was apparently was not in stock so being upset cuz this is a birthday present for the second time won't be receiving. I was also told that the money I have now tied up in two different orders will not be credited to my card for 10 + business days, not happy I use companies that have good customer service the people were polite but the information was wrong I'm not a happy camper now and will not recommend JET at this time to anybody.

I ordered a grill on 7-25-17 and it was supposed to arrive by 8-2-17. I tried getting tracking information but their tracking link didn't work. I had to call JET and they emailed me a direct link to ESTES where I could view it. 8-2-17 came and gone, no call from the shipping company or delivery. I checked the tracking info and it said it was in the city where I live. 8-8-17 I checked it again wondering why it hadn't been delivered. Now it is in another city 80 miles away. I called JET and they got ahold of ESTES and got it straightened out. 8-9-17 I called JET and told them I just wanted to cancel the order because I am pissed by now, the time had come and gone for me to use the grill. 30 minutes later I got a call from Cross Country Carriers and said the grill was back in my city and they were going to deliver it 8-10-17. I called JET back and said I would accept it. 8-10 Cross Country calls me and says they have my grill on the dock but its not a grill, its a PLAYSET, and they are going to refuse it because its the wrong product JET sent. By now im furious. I called JET again! I told them what happened and I said I think they should make this right with me and ship me a grill overnight. They said they have no way to ship it overnight, and they will just refund me my money. No apology, no compensation of any sort and they weren't even trying to make this right with me... I will NEVER use JET again, I would definately recommend AMAZON even if they are a little more expensive, you will not have the problems you do with JET.