• Jet

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Overview

Jet has a rating of 2.05 stars from 237 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jet most frequently mention customer service, credit card, and business days problems. Jet ranks 793rd among Discount Shopping sites.

  • Service
    24
  • Value
    26
  • Shipping
    23
  • Returns
    11
  • Quality
    16
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I complained to customer service they said if I want to choose my time it's 9.99.
  • So I just tried ordering some items from this site, and upon entering my debit card information it gave me an error.
How would you rate Jet?
Top Positive Review

“Ellen customer service”

Donna B.
8/13/22

What a pleasant and helpfull young lady x very good with her customer service skills and a pleasure to arrange our holiday with absolutely 5 star

Top Critical Review

“Spamming jerks!”

Anony M.
3/30/23

They have spammed me incessantly for YEARS, despite countless attempts on my part to unsubscribe. I've used their unsubscribe link, I've emailed multiple contacts at this company. They are OBNOXIOUS, and will. Not. Stop. Oh, and what they're doing is against the law. Based on that alone, I would NEVER use them.

Reviews (237)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (57) debit card (11)
Thumbnail of user lynnf447
1 review
0 helpful votes
October 9th, 2023

If I could give less I would. Leads were bogus. When I would listen during they make the appointments you could hear the client tell them right out they are NOT ready yet they talk them into appt just to get off the phone. I call and they either don't answer or they tell me they are not looking. I asked for my refund and as expected ZERO. Many others had the SAME complaint and bogus to no leads. Ask me I will show you their comments in group FB

Service
Value
Shipping
Returns
Quality
Thumbnail of user anonym72
1 review
0 helpful votes
March 30th, 2023

They have spammed me incessantly for YEARS, despite countless attempts on my part to unsubscribe. I've used their unsubscribe link, I've emailed multiple contacts at this company. They are OBNOXIOUS, and will. Not. Stop.

Oh, and what they're doing is against the law.

Based on that alone, I would NEVER use them.

Thumbnail of user donnab2785
1 review
0 helpful votes
August 13th, 2022

What a pleasant and helpfull young lady x very good with her customer service skills and a pleasure to arrange our holiday with absolutely 5 star

Service
Value
Thumbnail of user henryh603
1 review
0 helpful votes
March 22nd, 2023

You're literally better off flying coach! Unfriendly staff. Dirty bathrooms. Nobody answers the phone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleya73
14 reviews
61 helpful votes
April 27th, 2018

I love their instant savings feature. I've managed to score a few things for less than any in store or other online seller. They are the best for beauty/hygiene and storage containers, and the items arrive very quickly.

Thumbnail of user denises1628
2 reviews
0 helpful votes
November 9th, 2022

Not what descriptions say. Not sweatshirts. Very disappointed. Will never order from here again. Order took way to long to arrive

Thumbnail of user maries120
22 reviews
57 helpful votes
July 22nd, 2018

Have shopped at jet.com for several years now. Anytime there is a problem, they fix it the very minute you inform them. Will always find something great to purchase at great savings on Jet! Got a beautiful Asian room-sized rug for $40 less then all the other sites I checked. Fly High with Jet!

Thumbnail of user eunicer5
2 reviews
0 helpful votes
January 18th, 2017

After a company that I purchased my pre-brush whiting raise was closed down I search all over the internet for it. To my surprise Jet.com had it. The best part of shopping was the more I bought the greater the discount. The site was easy to shop on and to check out. The shipping was inexpensive, it might have been free I can't remember, and I received my products in three days. I highly recommended this online store. Your wallet will thank you.

Thumbnail of user michellem905
1 review
1 helpful vote
October 21st, 2019

Some products are priced well. It depends what you want. They also have some of my natural products I can't find on other sites. The customer service is nice and quick. My side with this site is that they use couriers sometimes and I don't know I'm ordering a courier item. I keep forgetting that they consistently wake me up between 8-9am on a weekend to hand me paper towels. If I want them to come later apparently they is 9.99 extra. Every time they wake me up I hate them. Waking people up at 8sm on a weekend to hand them paper towels is insane. Not using them again for this reason.

Thumbnail of user maggied116
1 review
0 helpful votes
December 16th, 2021

I ordered a jacket for my son for Christmas and online at the time of my order it said it would be here by the 15th of December just got a message from them a week before Christmas that they were unable to fill my order. Thanks a lot Jets won't be ordering from you again!

Tip for consumers:
Be sure to have a backup gift since this company obviously cannot be depended on to deliver the item that you paid for while they held your money.

Products used:
Did not receive item

Thumbnail of user angelaf186
1 review
0 helpful votes
October 20th, 2019

I started to order from Jet.com and loved the convenience until I realized that they are just a middleman and my products started coming from stores like Walmart. I used to order my organic laundry detergent through jet then it would be delivered damaged with 1/2 my detergent in a plastic bag and boxed from Walmart. I could just as easily go there myself if I wanted to give my business to Walmart. Will not use Jet anymore.

Thumbnail of user qq10
2 reviews
7 helpful votes
July 2nd, 2018

Nothing to say "thank you" for.
Terrible service. As a representative of jet.com
Order was delivered one day later. No phone calls from the carrier.
Package of two extremely heavy table (even for a big man) was delivered to the curb.
As a single woman, I had no help and to hire two guys to put the tables inside the house. Thus, the price go double for me.
That was my first and most possibly last order with jet.com

Thumbnail of user ezrae4
1 review
1 helpful vote
October 1st, 2019

Martinelli's Gold Medal Cider, 50.7 Fl $11.38 last month $5.69 (Walmart $4.69)
Hellmann's Real Mayonnaise, 64 Oz $15.98 (Walmart $7.12)
Wesson: Pure 100% Natural Canola Oil, 1 Gal $12.39 ( Walmart $6.98)
This is outrageous prices By Jet this is only a few items you will lose a lot of customer we are not stupid. I called jet to complain nothing happened.

Thumbnail of user donnan50
5 reviews
12 helpful votes
April 23rd, 2018

Placed several orders with Jet and was very satisfied. The orders came on time, and everything I ordered was as described. For certain items, like home supplies such as paper towels, toilet paper, etc., the price drops a little depending on the quantity you order. If you download the Jet app, they have promotions for new customers. For example, I got 15% off everything I bought in my first 3 orders. I am a big Amazon shopper, but will buy from Jet when they have a better price.

Service
Value
Shipping
Thumbnail of user maggym5
1 review
0 helpful votes
May 24th, 2019

They now charge a $10 fee for fresh or frozen groceries. I will no longer order from such a greedy place.

Thumbnail of user michellel227
6 reviews
33 helpful votes
October 21st, 2019

I liked the site has some products i can't easily find sometimes good prices, good customer service but I constantly forget to not buy paper towels from them. Their default delivery is courier 8-9 AM on a weekend. Rather than leaving it with my doorman they wake me up to want to give some paper towels when I went to bed at 4AM the night before. I complained to customer service they said if I want to choose my time it's 9.99. That feels like extortion to not torture me. Just because they insist on having my doorman call up to hand me paper towels in-person way too early in the morning I will not use this site anymore. Every time they wake me up I feel like I hate them. 8AM ringing my bell on a Sat morning is not reasonable.

Thumbnail of user alinaa23
2 reviews
2 helpful votes
December 2nd, 2019

I had not hear of this business before I received an email from them telling me a new account has been opened for me. I did not do this. Fearing some sort of phishing scam, I reached out to them (on their official email, from their site).
No one ever responded. I still get emails from them updating me on what they sell...

Thumbnail of user kathleens37
5 reviews
20 helpful votes
July 14th, 2016

I wrote a review at another site about them being a crappy Amazon fake, packages delivered full of dust, damaged packages, not same as described and they had the nerve to find my email and write me a complaint! I researched them further and found they are a scam website, look it up yourself. I advise all newcomers to stay away from Jet, Amazon can be a pain sometime with that add-on crap but at least I have never been tracked down and sent nasty email for my honest option LOL

Thumbnail of user ms422
2 reviews
11 helpful votes
June 6th, 2017

Love their business model. Don't know if their being owned by Walmart will change that, but over the past year, I have been thrilled to see those purple boxes at my door. If you saw how they wrap a bottle of salad dressing, you would have thought it was fine crystal. Love their prices and offerings. Especially for healthy items.

Thumbnail of user elainem67
1 review
4 helpful votes
July 4th, 2017

Not reliable and NOT honest. They confirmed $800 order and shipping - take money - then a day after the estimated delivery date cancel the order due to "lack of inventory" but then tell me I can still order it at over 8 times the confirmed price. Unfortuantly the ordered green house required costly site prep-- DON'T trust them -- I have no idea how long it will take or if I will get my $$ back.

Thumbnail of user tamarad10
11 reviews
42 helpful votes
September 15th, 2018

This has become my Go To for online purchases. I can get anything from groceries to exercise equipment (and have). They used to have fresh/perishable groceries but I don't know if they still do that. The prices are good and the service is even better. I recently ordered two small items that did not ship and they, subsequently, cancelled both items. They credited my account for $5 each item just for the inconvenience. Anytime that I've had an issue with an order the service is immediate and excellent. Yes, there are quirks here and there (clothing selection and prices need a lot of work); but overall, I can't complain and will continue to use them.

Thumbnail of user suzannej23
1 review
6 helpful votes
September 14th, 2017

Supervisor was not apologetic, very long winded -had to ask if I can talk. 2 CSR's reviewed my question thru email as I was charged twice for a product. I ordered 2 by accident in 2 minutes. Supervisor was not open to my suggestion to have an automated email sent with unique subject line to please confirm if you wanted to order 2 of this order- I like Amazon much better. So they've lost a customer over $57. Order - I order all the time from Amazon. They're loss.

Thumbnail of user cherylh78
1 review
1 helpful vote
April 25th, 2017

I am trying to find a website where I can post a complaint about Jet.com. I will NEVER purchase from this website again! I made a purchase and about 35 minutes later I found the item cheaper on another website. I tried to cancel my order online but could not, so called. I was told that they have a 30 minute (yes minutes - I'm not kidding) time frame after you place your order to cancel. Now I have to wait for the order to arrive and then return it. Ridiculous!

Thumbnail of user lauran49
47 reviews
102 helpful votes
February 7th, 2018

Their customer service is great and if anything breaks replacements (and regular packages too) arrive fast. The only point of contention I have is that their password setting is so ridiculously high that I have to come up with a password I can never remember. Their 'request reset' button doesn't work, so I end up making a new account almost every time I shop and I am running out of email addresses!

Thumbnail of user sp1221
1 review
5 helpful votes
January 10th, 2018

Ordered $56.71 product... needed it as soon as possible... notified it had been shipped and would arrive on or before January 9. Received a note to rate the delivery? After hours of frustration usps said no package was shipped in December. Having talked to FOUR people jetheads barf... they knew no shipment was made... after the first two said lost in shipment... unethical scamming people... they had no intention of informing me they charged my account for product they didn't have! I'm starting over for item needed in December. Save yourself from MAJOR HEADACHE and LOSS!

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About the business

From snack food to cat food and beyond, we've got all your essentials in one (purple) place? But this isn't your average one-stop shop. As you shop, you'll get to make choices that bring our costs down and your savings up. It's simple and it's sensibl...

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