Jet

I ordered ten 12-packs of my favorite La Croix water, which shipped in two boxes. First off the boxes were barely sturdy enough to sustain that kind of weight. In fact, one of the boxes did NOT and Fedex ended up repacking my soggy cartons of pop cans (and one 12-pack arrived with no box and one can missing--I'm assuming the can that must have opened up and soaked all the others. I was truly shocked at how these were packaged and needless to say I will find another source for my sparkling water moving forward. I will call them to complain, but I'm guessing, after reading most of the reviews below, nothing will come of it. Lesson learned.

After a company that I purchased my pre-brush whiting raise was closed down I search all over the internet for it. To my surprise Jet.com had it. The best part of shopping was the more I bought the greater the discount. The site was easy to shop on and to check out. The shipping was inexpensive, it might have been free I can't remember, and I received my products in three days. I highly recommended this online store. Your wallet will thank you.

I don't give them five stars only because I've had to return two of the three items I bought. One came broken and was missing the broken but so I couldn't did it and the other us an A/C unit that keeps tripping my breaker. Aside from that, they've been great. Free shipping, $20 off my first order, fast delivery and no hassle returns. I am still waiting for the refund in the first item, but it did say 5-7 business days after they receive the returned item and I sent it back a week ago. The A/C unit, they agreed to arrange pick up at my house so I don't have to figure out how to wedge this heavy machine into and out of my car. I've found the customer service to be fast and friendly and will shop this site in future.

I haven't had any issues with Jet and am surprised by all the negative reviews. I've used this site to get things for my dad going through physical therapy as well as some of my groceries when I'm feeling lazy or sick.

I feel like prices could be a little bit better for some items, but the delivery time is incredible. They give an estimation of when each item will be delivered (some differ becasue they are packaged separately) and I'm always amazed by how quickly my order arrives. I've recommended this site to friends and family and they haven't had any issues as well.

I have always been impressed with Jet. However, not with Hayneedle, a Jet company:

Not good.
5/7/17
My daughter purchased a swing and hanging chains for a birthday gift. We read all Hayneedle web site how caring and committed to customer satisfaction they where. Well after being exposed to the weather for 80 days and stored in a dry location for the winter we took them out and they where rusted. All they could say was they where over the 90 day warranty. THe point is they where suppose to be plated and stand up to the weather. They sold a defective product, proof of that is they changed suppliers per their customer service. If they where as good as they claimed they would at least replace the chain.

Found an item on Jet.com and proceeded to checkout. Selected Apple Pay for convenience, but kept getting an error. Contacted bank to make sure everything was okay with my account and it was. Problem on website is, once you have selected to pay with Apple Pay, you can't go back and select another form of payment. Called customer service asking to pay over the phone and they said this was not possible. Instructed me to download the app, select the item again, and pay there. (This seemed like a lot of work, but I really needed the item.) Did so and copy pasted the item directly from my web session onto the search bar on the app. It said there were no results for this item. It is sold on the website, but not on the app which I went through the trouble of downloading because I was TOLD to do so?! I found the same item for same price on Amazon AND got two day shipping. Thank goodness for Amazon!

"Nope, we don't do that". Jet.com does not understand putting the customer first. My first and only order with them, is also my last. My experience: I ordered something specifically stated as having 2-day delivery (I needed it for something 4 days later). Apparently their main warehouse ran out of this item, and they had to ship from a backup warehouse. Fine, but they shipped it FedEx standard delivery, with a 6-day delivery time. Multiple contacts to customer service, including a supervisor, resulted with a sob story about their main warehouse running out of the item. When I suggested that FedEx offers expedited shipping, they stated that Jet.com doesn't provide expedited shipping, even though this was their fault.
In other words, they aren't willing to make this right. They messed up, and aren't willing to honor their advertised 2-day delivery window because it would cost them a few extra bucks to honor it. These guys won't make it unless they learn to put the customer first.

It seems like every time I place a food order something goes wrong. On my first order, I placed an order for salsa dip. The dip was clearly opened and used- I was refunded, no problem. I placed a 2nd order about 2 months later and purchased some donuts as apart of my overall order and not only was the tapped seal broken, but it was missing 2 donuts out of the row. I don't know if the employees don't receive lunch breaks or what, but they are having a field day taste tasting products. I contacted Jet and was hung up on by a rude rep. Needless to say, I am here writing this review. I will NEVER order from them again! Not worth. Rather go to the market where I can actually see if the seals popped or not before purchasing.

Placed order, charged, quickly delivered. Opened to find the wrong item. I told them what they sent, but the still expected me to not only package it, but measure it, WEIGHT it (64.8#!'s) and ship it to them. While they held my money for two weeks. Oh yeah, and they NEVER HAD the item they sold me. So I had to buy it somewhere else. Most companies make mistakes occasionally, but they BELIEVE you and ship out what you need immediately not tell you they don't have one and won't refund the money until after the thing you didn't order arrives back. And the thing they sent only costs a quarter of what I ordered, so how fair is to hold the money hostage? Lousy service. You get what you pay for.

I am utterly disappointed. Today was my first (and I assure you last) order from Jet.com. Upon ordering, I noticed that I had the wrong shipping address. I contacted customer service and was informed that due to policy they are unable to cancel an order after a 30-minute window and are unable to change shipping address once an order is placed. I was then told that I would have to track and find the packages on my own, likely involving time-consuming processes with the carrier themselves. I find this absolutely unacceptable and cannot believe customers are penalized for accidents of this small degree. Crossing my fingers I can find the packages, otherwise I paid Jet.com for nothing. Never again!

I just attempted my first order with Jet. I received a coupon in the mail good for $10 off my 1st 3 orders of $35 or more. I am a regular (almost daily) Amazon customer and thought Jet would be similar. No way! The coupon code would not work so I went to the chat, figuring they would make it right. Not so - and I was disconnected. I emailed the help line. They responded right away (to their credit) then went on to tell me the coupon was not honored because "the maximum number of people used it already". Nowhere on the coupon was any such maximum stated, only an expiration date almost 2 months in the future. No offer to make it right (as Amazon would have done). Very disappointed and will probably not add Jet to my list of online providers.

Jet.com sent me a gift card for $15 to use on my first order. Card clearly states "Offer expires on 3/31/2016." I just tried to place my order. When I entered gift card code I received the following message: "Offer expired at 5 pm pst 3/30/2015. WHAT? My local time is March 31 9:30 pm (east coast). I called and got the following explanation: They want all customers to use the same time so they use Universal time. According to the rep the offer expired at 12:01 am on March 31. She offered me a 15% off on my order ($33.00) -- this didn't work because my order was under $35. And 15% off my order is about 1/2 of the original offer of $15. Needless to say, I did not place an order and do not plan to do business with this company in the future.

Site is fraudulent. Claim free shipping then you get to checkout. If your credit info is in your profile it orders right away and does not give you time to verify shipping and total charges ect. Crabby Patties for $ 13.00 and shipping is $ 6.00 that is ridiculous... Rep said they would give me free shipping on my order. Website didn't work and I was charged the extra $ 6.00 even though they gave me a credit they would not remove the charge from my credit card. Won't buy from this place again. Will tell all my friends also. Buy From Amazon and Ebay..

Now, now i know this internet shopping biz and the materialistic world we live in.
But, JET, the time i invest to study, read and to purchase a product, what ever it is do not inform me of an item that supposed to be in stock but is not.
First i found the pair of items to purchase (fill out your Reg,) and all the info to make transaction just to find out after every single process was completed, then to find out it was NOT IN STOCK. It's alright you will never have my patronage, no matter how great a POP UP deal comes across. P.S. For about $10 more i found the pair i was looking for and the $10 more was well worth it. You will not last long, Reviews are catching up on your business practices, YOU simply are not too concerned for the very people that feed you, remember that. Now i have to find time to exit out of your data base.
EMS