Tina L.

I haven't had any issues with Jet and am surprised by all the negative reviews. I've used this site to get things for my dad going through physical therapy as well as some of my groceries when I'm feeling lazy or sick.

I feel like prices could be a little bit better for some items, but the delivery time is incredible. They give an estimation of when each item will be delivered (some differ becasue they are packaged separately) and I'm always amazed by how quickly my order arrives. I've recommended this site to friends and family and they haven't had any issues as well.

I bought 3 tickets way in advance to a sold out show on Memorial weekend. Obviously, did not want to wait until the day of to find out whether or not the tickets would arrive. This was my first time using SeatGeek and I was really worried since I put down a lot of money for the tickets.

I had contacted SeatGeek way in advance to ask questions like "if this will be delivered as an e-ticket, why would it take so long to get delivered?" and worse, "Why do I have an email and SeatGeek confirmation that my order of 3 tickets were delivered, but only two tickets are showing for download?"

SeatGeek/Customer Support was really helpful and responded to me within 24hours (way quicker than I expected based off of the reviews). Luckily, they found out that the pdf uploader on their end messed up and they emailed me the full delivery of 3 tickets.

If this hadn't worked out I actually would have been leaving an awful review, but the show was amazing - front row and no issues upon arrival. And I'm extremely happy that the SeatGeek Staff/Customer Support never left me hanging.

It might have been helpful that I had purchased from a "SeatGeek" Vendor and not another vendor through SeatGeek such as ticketcity or razorgator etc. I felt that Customer Support had more obligation to help me with issues or concerns since as a consumer from their seller/vendor, I would fall under their jurisdiction and not that of the other sites.