Donald H.

I have always been impressed with Jet. However, not with Hayneedle, a Jet company:

Not good.
5/7/17
My daughter purchased a swing and hanging chains for a birthday gift. We read all Hayneedle web site how caring and committed to customer satisfaction they where. Well after being exposed to the weather for 80 days and stored in a dry location for the winter we took them out and they where rusted. All they could say was they where over the 90 day warranty. THe point is they where suppose to be plated and stand up to the weather. They sold a defective product, proof of that is they changed suppliers per their customer service. If they where as good as they claimed they would at least replace the chain.

My daughter purchased a swing and hanging chains for a birthday gift. We read all Hayneedle web site how caring and committed to customer satisfaction they where. Well after being exposed to the weather for 80 days and stored in a dry location for the winter we took them out and they where rusted. All they could say was they where over the 90 day warranty. THe point is they where suppose to be plated and stand up to the weather. They sold a defective product, proof of that is they changed suppliers per their customer service. If they where as good as they claimed they would at least replace the chain.

False from start to finish, very bad CS, Their adds are very miss leading, and will not refund your money even if they are 100% wrong. Very limited choices.