In May 2016, I had a car accident. I was stopped at a light in traffic, and suddenly a car came barreling up behind me and hit me from behind, propelling me into the truck in front of me, who was also stopped for the light. I had my 11 year old in the car at the time and just myself. The guy who hit us said he thought traffic was moving. Yeah, ok, how about you put down the CELL phone and pay attention?!?! So the police came, took a report and deduced that it was the guy behind me who was 100% at fault. I had Allstate, but didn't want to have to go through my insurance, so I called StateFarm to report the accident (the insurance of the person who hit me). The person who took the original claim info was fine. Asked how I was, my son, etc. No injuries, just my car which was damaged in the back considerably AND in the front, due to me getting pushed into a truck. The car was not safe to really drive. The next day, I was told that I could get a rental and bring the car to a Statefarm approved auto body and that would make things "easier". I had wanted to go to my shop, but they were saying that not everything would be paid if I went to my place. Not sure why, but I checked out the auto body they suggested and the guy seemed nice enough. I made an appointment to drop the car off the next day. When I arrived the next day, the paperwork was all in order for me to sign, etc. Suddenly, while I am there, they get a call from Statefarm and they say that Statefarm has to speak to ALL drivers (including the truck that was hit) to make sure that I wasn't the cause of the accident. WHAT? Yes, I have to power to make a car hit me from behind while I am stopped? It was ridiculous. So now I have no rental car and no way to knowing when my car will be released to be fixed. The girl on the phone was the nastiest human being I have ever spoken to. At that point, I should have hired a lawyer but I didn't. I went home and I called the third driver of the truck on my own after a little detective work and getting their number. The guy couldn't have been nicer. He was a working guy, and was out working and the wife said he would call Statefarm on his lunch break. He had no damage to his car, so he didn't know that my claim was held up because of him. Finally, 4 hours later, this same animal from Statefarm calls and says my car can now be fixed. Ok, fine. I get the rental (which was supposed to be comparable to what I was driving) but it was not. No GPS, no satellite radio, etc. It was a crappy car, but I needed something to drive so I took it. I waited for the car to be fixed. 14 days LATER the car was done. It was ridiculous. The garage was basically holding the car and working at their leisure. Now, 2 years later, I have had 2 new tires put on the front of the car TWICE. They seem to be wearing on one side, and getting a bald spot. My auto body looked at the car and without knowing about the accident said "Did this car have front end damage?" Well, yes it did, 2 years ago!!! The only accident it ever had! I called Statefarm and they said they would send someone to inspect it, after first calling the original scammer autobody place. Oh they suddenly said they had NEVER CHECKED underneath the car for damage because the back had taken most of the hit, and the front had minor damage. Minor damage? New headlights needed, smashed grill, radiator, etc. They couldn't look UNDER the car in the 14 days they had it to check out if there was damage? Now my autobody guy said it's a damaged spindle and they are checking for other damage. Statefarm said they are not responsible. They said due to the age of the car (4 years?) and additional mileage since the claim in 2016, it couldn't be from that accident. I say bull$#*!. They just don't want to pay. The first autobody place was incompetent and THEY SENT ME THERE! Never again. I am now going to contact my lawyer and see what they can do. This is unreal, I get into an accident with THEIR insured and they don't want to pay what they should pay. I never claimed an injury, etc. I just wanted my car fixed to it's original state. I knew it would never be the same, StateFarm sucks.