Jet

They took money off of my card for an order that was canceled by them. I fought with them for TWO DAYS about the transaction, and they told me that the charge was just a "pre authorization charge" and should return back to my card within a three day period. Today is the third day! And I just received confirmation that the transaction was not just a pre authorization transaction, they took money out of my account, and didn't even fulfill the order! They are SCAM artists! DO NOT SHOP HERE! I will be taking my business elsewhere.

This was my first time buying something from this website, it will also be my last. I purchased to sets of speakers from this website when I recived them they where broken. I contacted the company and they really had no effort in doing anything about it beside return them and the will refund the money. They said it takes 14days to refund the money. But when the speakers where bought the took there money right away. They claim there cheaper than Amazon but there not, you get way better experice ae with Amazon compare to this $#*!ty as website. I will be contacting my bank to dispute the charges in the damage item

Jet.com was purchased by Walmart in September 2016 in case that makes a difference to anyone.

Like others, my order of a large variety of household goods, makeup, some food items was charged immediately. I was under the impression that businesses were not supposed to charge until shipped?

The next day, supposedly my order had shipped out, which seemed fast. But tracking actually went to nothing, no package, was really just pending, not shipped. It took 2 weeks for it to finally arrive! Way too long. Everything in 1 box, packaged fine. 2 weeks for shipping and sending fake tracking info is just not acceptable.

Only issue with actual order was a 2-pack of deodorant, there was only 1. Emailed jet.com CS and they insisted it was a "site error". What? It is your website, and these are still listed as a 2-pack.

Low prices, but not liking other's horror stories, the immediate charge of my CC, or the 2 weeks for order arrival along with the fake shipping info. Also do not like that they are now owned by Walmart.

I've been placing orders every few months for the last year and a half. Mostly I order dry goods and household products, but have also ordered a few computer parts and tools. The delivery is usually fast unless the items are from a third party seller. Then you can expect some delays.

At first I thought it was awesome. The prices were dramatically lower than Amazon and Walmart on some items I frequently bought. That only lasted maybe 6 or 7 months. Prices have been creeping up but there are still a few things I can get through Jet much cheaper than at the local grocery and department stores.

I also liked the fact that you could order Costco's house brand Kirkland Signature products through the site, but since the WalMart buyout I expect that will not last and that prices will not be as competitive. Some items are being removed and not restocked.

I haven't had any issues with delivery drivers. They don't always ring the doorbell but I track my shipments so I know when to expect them.

Overall I'm pretty satisfied. The only niggle I have with the site is the search - it's terrible if you know exactly what you want to buy. I just go to Google and type in, for example, "jet.com glad zipper storage gallon" if I want to restock my storage bags.

I HAVE BEEN USING JET FOR SOME TIME NOW. I STARTED USING THEM FOR DOG FOOD 30 IB BAG RIGHT TO MY FRONT DOOR- NO HEAVY LIFTING! I THEN TRIED GROCERIES, SO WELL PACKED. THE REFRIGERATED ITEMS ARE PACKED IN DRY ICE. THEY CARRY COSTCO ITEMS, EVEN SOME BULK ITEMS. I PURCHASED LUGGAGE, NOT TOP OF THE LINE BUT A GREAT PRICE. I EVEN PURCHASED A PUMP FOR MY POOL COVER. THEY CARRY MAKE UP AND VITAMINS, IF YOU KNOW YOUR PRICES THEN YOU KNOW IF ITS A GOOD DEAL, THEY GIVE YOU TRACKING, ORDERS ARRIVE VERY QUICKLY. I LOVE THEM, I AM HOOKED!

So I place an order. Two days later I get an email from Jet stating that my order has shipped. Four days later and the USPS still has not received the package? I call and talk to Terrance and he informs me that OSM delivery has picked up the package from TechOrbits, but cannot locate the package. I call back hours later and speak to Alex, who informs me- after a fifteen minute hold- that my order was cancelled by the shipper due to blahblahblah. No one bothered to email or otherwise notify me of this, they just kept my money for a few more days. I am sure I am not alone, so Jet is making money off of the money they hold on orders that will never be fulfilled. And how is it that Terrance found my package was shipped when the merchant never shipped the package. I would avoid this site like the plague, pay a few extra bucks and go with the other online marketplace. At least they tell you when an order is delayed or cancelled.

This was first time order from jet.com for me

I was looking for Ninja Coffee bar CF097 for my wife and it was very good price at jet.com.
On the web site jet.com. Picture was CF097, title was just "glass carafe system" So,
I call them to confirm model #, He said model # was CF092 and I decided to keep the CF092.
But I received CF091. Price was very differed.
I'm not going to return because it was my wife's birthday gift
But I'm not going to order from jet.com anymore.

I tried Jet multiple times and while the pricing on some items were better than Amazon the delivery was horrendous every time! It is normal to have a bad experience here or there but every time is ridiculous!
First is the fact that they send things in multiple shipments and and it only increases the chance for errors. Second, the first two shipments were sent to the wrong address and it took hours each time for me to straighten it all out.
The delivery people they use are always rude, they dump the boxes in the lobby and don't even ring your bell, I complained several times about this to no avail. The most recent order I meant to send an order to my elderly mom and instead used my own address, within minutes I corrected the address but Jet would not cancel the order to my home, they offered that I send it all back, which was insane, it would have been so easy to cancel, so I ended up with a double order. They offered a small credit, which has disappeared from my account.
They are very nice on the phone, always, but consistently poor service is inexcusable.
I prefer Amazon frankly, they are not perfect either, but they sort of got this on line shopping thing down to a science, will not buy from Jet again.

I placed an order for over $36 which was card was charged. After 5 days I remembered I placed an order from them and looked ok bank statement to see indeed I was charged. I looked on my email and they had cancelled my order because I had a couple of accounts, using more than one email! I have used more than one email on the past because I couldn't remember the email that I placed the order under nor was I told I couldn't use more than one email! What would it matter I had been with them for a year now! I have Amazon student prime for $50 a year and sadly for jet they have permanently lost my business and I buy a lot online! Dumb company, instead of canceling an order why wouidnt they just email me and tell me I can only use one account? Never again jet, goodbye!

I ordered a TV on Jet.com on November 25,2016 that was to be delivered between December 1-6. On December 5th I received an email that the item was not in stock and they would contact me when more information was available. I called to cancel the order on December 5th and they said I had to wait until the end of the proposed delivery period before I could cancel. I said "So, if I call on December 7th, I can cancel?" they said yes. I waited until December 7th and call to cancel and they refused to cancel the order. They said I can return the item if I don't want it. Bottom line is that after 30 minutes after ordering... YOU CAN NOT CANCEL AN ORDER!"

I bought a shredder from jet.com because I needed one. The outer shipping box was perfect however the factory box was not only damaged but it had been taped over with white labels to conceal the massive damage inside the box before being packed into an outer box and sent out to a customer, ME. Then I am told I have to return the unit for a credit (they did pay shipping) and once they get it back and inspect it they will issue a credit. About 2 weeks. Once I receive the credit, if I want, I can then buy another unit at the same price. THAT SUCKS AND IS IN NO WAY GOOD QUALITY CUSTOMER SERVICE ANY WAY YOU LOOK AT IT. This is a very poor corporate policy and just shows that JET.COM as a COMPANY really SUCKS! This was my fifth and last purchase!