I went through all the steps to purchase a pair of glasses. Altogether, they were $100. I received them and instantly loved them. They look great on me, the prescription was correct, etc. But about 2 hours later, I started getting a terrible headache. This was a headache not caused by the prescription, but by the fit of the glasses. They felt as if they sat on my nose incorrectly, and this actually caused a headache. I forced myself through my work day with them (I cannot see without them, so I couldn't remove them) and by the end of day, I had a full-blown miserable migraine. I went back to my previous pair until my headache went away, and then tried the new ones again... same thing; 2 hours later, a terrible headache. I also noticed they slid down my nose, so loving them as much as I did, I decided to buys some nose pads. I did so and they looked terrible and didn't help. So I went online and ordered some rubber ear grips. They took a couple of weeks to come in, and when they did, they were awkward and hurt my ears after a time. It also didn't keep me from getting the headaches. But still, i LOVED these glasses, so I persisted. For a couple more weeks, I continued to try and find a way to wear them. I even took them to a local eyeglass distributor to have them size them for me, but the material of the frames does not reshape, regardless of the heat applied.
Unfortunately, there's just nothing to be done. So I went to the website to try and exchange them, and found that you only have 31 days to return. I had spent weeks trying to make them work, having no idea that my window was closing for returning them - hell, I didn't WANT to return them, so it never dawned on me to even check.
I emailed support, told them the long, drawn-out sob story above, and she basically responded with, "sorry, 31 days!"
So I am just out $100. Brand new, worn 1 month, prescription glasses that I guess I get to now just toss in the garbage!
I spend a LOT of money on eyewear - I am legally blind without glasses. I loved these and the prescription worked, so I had decided I would be buying all of my glasses and sunglasses from them, as well as my children and spouse's. But if they're not all that concerned with keeping me as a customer and standing behind their product, why bother?
Do yourself a favor, go to the eye doctor and try them on in person. The internet, or at least ZenniOptical.com, is no place to trust your eyes.