Charlotte B.

I ordered this heated beard brush in November to be a Christmas present for my husband. It didn't make it on time. January 6th, I finally receive it. It weighs maybe 3 lbs, cord and all. A discount store hairbrush is heavier than this electric beard brush. It is cheap, flimsy plastic. The only way I can describe it is like with a Happy Meal toy... that cheap, flimsy plastic not meant to last because it's a free toy you get with food. I have attached a photo, but it doesn't really do much to show what cheap garbage it is. I think I paid nearly $50 for this... it's not worth $10. My husband says it doesn't do any more than a brush and hair dryer does. Just a COMPLETE waste of money. I am SO disappointed!

I went through all the steps to purchase a pair of glasses. Altogether, they were $100. I received them and instantly loved them. They look great on me, the prescription was correct, etc. But about 2 hours later, I started getting a terrible headache. This was a headache not caused by the prescription, but by the fit of the glasses. They felt as if they sat on my nose incorrectly, and this actually caused a headache. I forced myself through my work day with them (I cannot see without them, so I couldn't remove them) and by the end of day, I had a full-blown miserable migraine. I went back to my previous pair until my headache went away, and then tried the new ones again... same thing; 2 hours later, a terrible headache. I also noticed they slid down my nose, so loving them as much as I did, I decided to buys some nose pads. I did so and they looked terrible and didn't help. So I went online and ordered some rubber ear grips. They took a couple of weeks to come in, and when they did, they were awkward and hurt my ears after a time. It also didn't keep me from getting the headaches. But still, i LOVED these glasses, so I persisted. For a couple more weeks, I continued to try and find a way to wear them. I even took them to a local eyeglass distributor to have them size them for me, but the material of the frames does not reshape, regardless of the heat applied.
Unfortunately, there's just nothing to be done. So I went to the website to try and exchange them, and found that you only have 31 days to return. I had spent weeks trying to make them work, having no idea that my window was closing for returning them - hell, I didn't WANT to return them, so it never dawned on me to even check.
I emailed support, told them the long, drawn-out sob story above, and she basically responded with, "sorry, 31 days!"
So I am just out $100. Brand new, worn 1 month, prescription glasses that I guess I get to now just toss in the garbage!
I spend a LOT of money on eyewear - I am legally blind without glasses. I loved these and the prescription worked, so I had decided I would be buying all of my glasses and sunglasses from them, as well as my children and spouse's. But if they're not all that concerned with keeping me as a customer and standing behind their product, why bother?
Do yourself a favor, go to the eye doctor and try them on in person. The internet, or at least ZenniOptical.com, is no place to trust your eyes.

I spent $190 on Jet.com. I couldn't believe how fast everything started arriving! I did have one mistake - I ordered 3 bottles of perfume/cologne, and one was supposed to be a 6.7 oz bottle of Men's, but arrived as a 1 oz bottle of Women's - strange! But I emailed for help, they answered within 15 minutes! They allowed me to choose whether I wanted a full refund or my actual product - I opted for the 2nd. They told me I could keep the 1oz bottle - yay! I haven't received the replacement yet, but got the confirmation immediately and I'm not at all worried that I won't receive it. Their correspondence with me was so personal - even through email - and so speedy and helpful that even with a mistake, I couldn't be happier.

Now for the reason I won't give it a 5 star rating: I made my order, as I said, $190 total. I had moved money to another bank account specifically for these purchases and there was only that specified amount of money in that account. The next day, I checked my bank account and was $65 overdrawn. Upon researching the issue, I found that Jet.com had double-charged me $190 - so $380 altogether! I called immediately and although I will say, the Jet rep was incredibly helpful and accommodating, I was still sitting on a negative balance in my account, with the worry that my bank would charge me for the overages - if I hadn't called for help, they would have! The rep said they "pre-authorize" the payment, and then charge you again for the items and once they start shipping, they pay the pre-auth money back. So basically, if you buy from them, you need to have double the amount available to avoid bank charges for overages. As I said, she fixed it right then, and I am grateful, but if I hadn't checked my account, I wouldn't have known and my bank would have charged me $35 for every overdraft that occurred (there were 3). It causes me to mistrust them a little, and honestly, I don't know if I would ever order again, because paying double, even for just a few days, isn't in my budget.

I ordered a blouse in October 2015 and never received it. I put in a ticket; they told me to wait and gave me a date. I waited. In the meantime, they write me asking me to participate in some sort of promotion for them - LOL! I write back that that would not be happening, as I am currently in a state of unhappiness with their company. They write back that they will check on the problem. I now have TWO tickets for the same issue. They keep posting tickets, but each one is a question, not a solution, so when I answer the question, it takes 2 weeks for them to even respond and then theyre asking another question. At the end of November, they give me ANOTHER date to wait for. At this point, I'm livid! I tell them I want my item and I never want to deal with their company again. They write back TWO MORE WEEKS later to tell me the item is out and instead of offering me my money back, they're going to give me POINTS!
POINTS? To order more of your craptastic clothes that I won't ever receive? I don't think so!
Please save your money. The prices are tempting, I know, but the quality is cheap so the stuff falls apart quickly, and thats even if you get it - if you don't get the item, you're out of luck!
I answered my own question... How are they still in business? Because they have schmucks like ME sending them money for nothing!

**UPDATE**
See their response below?! Hahahahaha! Notice how they send this same response to EVERY negative review?

Dear SammyDress,
You already HAVE my order number. I am done with you people and I'm counting my losses. You need to count your losses as well!