So, I sent an email to their corporate office explaining that it's been a month and nobody's helped me. I'm a student, I run a home business, and both are suffering. I did have someone get back to me quickly, and FINALLY send a team out. Turns out, I was right, and it was an issue with the tower. They blew me off until I threatened to go elsewhere, and convinced them I'm in my 20's and know what to try with technology.
• Previous review
I moved to a new area a year and a half ago that had virtually no options for internet services. We were with Verizon 6 years for cell service with no issues, so we thought we would try them out for internet. 3 weeks ago, our perfect internet started going out. We would get up to 2 hours of connectivity per day, on a good day. I tried a new router which didn't work and I had to pay a fee two days later to return, and all computers and phones had issues which meant it was their service. It would get worse by the week.
I called the morning of 10/13 and they said they would send a rep out to look at the tower, etc. and let me know what's up. They never did. They just kept feeding me the same excuse over and over about how I live in a rural area and that happens. They have no plans on trying anything new, building, or expanding. Basically, their service doesn't work, I pay $110/month, and they won't do anything about it. I had 3 representatives blame my area even though I never had an issue before. I can't wait for Charter to come through because in our other house, they were the best. Even as I am trying to submit this review, it keeps giving me connectivity errors. Smh.