Ivory Ella

So my package finally came despite not having any tracker information updates and the product is great. Seems the problem was with the shipping company they use. I have to say that Ivory Ella's response has been very positive. I attribute the late response to the holidays, which happens. They gave me a gift card and even called to check up with me. All in all I would buy from them again. In fact my daughter is looking forward to spending the gift card they gave her!

I have many ivory Ella shirts, but this one I bought the only shipping option was $23. This is outrageous. Someone on fb mentioned this as well. I love the shirts I have, but until this gets fixed I won't buy anymore. Please check the website info.

I looked at the size chart, read the measurements & looked at how the shirts fit the models. I then went up a size & the shirt was too tight through the body & not as long as pictured. I consider this false advertising. Look at the pictures, the girls are very young & tiny, not made for adult sizing. I love elephants, but will go elsewhere. They refuse to acknowledge my complaint. Returned first shirt I got as a gift & I'm stuck with 2nd one. No more!

I ordered 7 days before Christmas because of their advertisement for GUARANTEED Christmas delivery. They sent a tracking number immediately hit the package never travelled. Finally started moving the day before Christmas and said my scheduled delivery was now December 28th. They have a lot of social media complaints about this same thing. They don't answer emails, Facebook messages, their chat function is always turned off, and when you call you get a voicemail. Leave a message... they will not call you back. I've filed a complaint with the BBB about how they run their business.

I am really disappointed with the quality and sizing of the sweatshirt I recently purchased. I have several Ivory Ella sweatshirts and love how soft, roomy and high quality they are. This one does not even come close to my expectations. It is MUCH smaller (looks like a size small compared to my other two large sweatshirts), thinner and the hood strings are very low quality and cheap looking. When my daughter looked at the tag to see what company they're now using (Gildan) she called it "basic." I'm not sure why they decided to change from the high quality product they used to use, but I won't be buying in the future. I don't expect to pay the same price for a much cheaper made product. When I inquired about returning the item, I was told all sales are final! I am a long time customer and I can't believe that this is now their policy with no exceptions. I don't know what happened to what used to be a great brand/company but I am more than disappointed! I just checked the website to see if I missed something on their home page. This seems to be a VERY important thing to let customers know up front, not when they are dissatisfied with a purchase. I was surprised to see nothing about the return policy unless I searched under FAQ's which I would have no reason to do. This is a VERY dishonest way to do business and now I am stuck with a cheap looking sweatshirt that I will never wear and that took forever to arrive...and I am out $62.30. I wrote to express my dissatisfaction with their new policy and customer service and no surprise, my email was ignored. I honestly cannot believe this is the same company!

This review is only for the new Ivory Ella mugs being sold on the website. I have had no issues with previous orders of clothing and accessories. I ordered three mugs in burgundy, white, and black. The mugs were gorgeous when received. However, within one washing the logo had faded away on the white mug. I sent photos to the company and they emailed me a gift card credit. They didn't seem concerned that there was a major flaw in the product. Within a few weeks the logo has come off of the black and burgundy mug as well. It literally just rubs away now with my finger. One mug was washed in the dishwasher but the others were hand washed, however, I don't think it makes a difference. They are still advertising and selling these, knowing there is a design flaw.

Very pleased with my Ivory Ella order! Promptly notified me via email once order was received with an order number. Issued a tracking number once shipped, and another email the day of delivery! Beautiful clothes, water bottle, pop socket, and baseball cap! A little pricey, but worth
It! FYI a size small is perfect for a 13 year old girl. So pleased! Only authentic online store is good, not a cheap online site from China. I will buy again!

I placed an order November 29th, 2020, thinking I had ordered well in advance to receive it by Christmas. Guess what people?! I STILL HAVE YET TO SEE MY ITEMS I PURCHASED! To top it off, I have sent 10 plus emails and requests on their site, and they continously ignore me. Not one response to me in over a month for a large order that was placed almost TWO MONTHS AGO! How is this happening? I have purchased from Ivory Ella before numerous times. This, sadly, may be my last. If I would of at least received a response, explaining the MAJOR DELAY, I would not be on here writing a bad review. All that was and is needed is A RESPONSE, and better communication to LOYAL customers that deserve an explanation as to where their purchased items are. I do recommend their clothing, but it is not worth the hassle. Find somewhere else to shop that can provide you with better service, with people that actually care about their customers.

I used to love ivory Ella and have been a repeat customer.
Recently ordered £133 worth of clothes and was hit with a £80 customs fee. More than half my order price?
I know this isn't ivory Ella's fault but I then emailed to ask if customs clearance Ltd are a legitimate company they use, if they have tracking info as mine wasn't working and if I did not pay this custom charge (as understandably its a lot) whether I would get my money back or be charged.
Their reply was simple and showed they hadn't even bothered to read my email and simply said 'customs tax is the customers responsibility', I emailed back te say I knew that and had enquired about legitimacy, tracking and protocol if I did not pay.
I do not think they even bothered to read my first email and just simply put it down to me complaining about customs.
Used to love this company and am even a brand ambassador but after seeing the way they treated my questions and custom, I no longer wish to support them and will be returning this order. Despite the fact my favourite clothes are ivory Ella, I am disappointed this time round.

I've dreamt of buying something from Ivory Ella. Ever since I found out about the company I knew one day I would have to make a purchase and I really wanted a shirt so I could support the elephants in a bigger way than lets say, a water bottle for example. Unfortunately when it finally came to make a purchase, I noticed they didn't sell plus sized clothing but I noticed the sizing on a select shirts did go up to a 2x which I do wear 2-3x in clothing from other companies so I decided to take a chance and purchase it because the website said it was a "comfy fit" making me think it would fit well. I got it and it does fit but barely. I also noticed it does shrink a little in the wash, I followed the directions but it didn't stay 100% it's original shape so now I'm having to stretch it out in order to wear it. I know I'm a 'bigger' girl but to me this shirt fits more like an L-XL. I really don't want to return it as I absolutely love it and the quality is great but now I know for next time I need to lose a few pounds before making a purchase.