Rachel M.

This review is only for the new Ivory Ella mugs being sold on the website. I have had no issues with previous orders of clothing and accessories. I ordered three mugs in burgundy, white, and black. The mugs were gorgeous when received. However, within one washing the logo had faded away on the white mug. I sent photos to the company and they emailed me a gift card credit. They didn't seem concerned that there was a major flaw in the product. Within a few weeks the logo has come off of the black and burgundy mug as well. It literally just rubs away now with my finger. One mug was washed in the dishwasher but the others were hand washed, however, I don't think it makes a difference. They are still advertising and selling these, knowing there is a design flaw.