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Love the prices, selection, and quality
So my package finally came despite not having any tracker information updates and the product is great. Seems the problem was with the shipping company they use. I have to say that Ivory Ella's response has been very positive. I attribute the late response to the holidays, which happens. They gave me a gift card and even called to check up with me. All in all I would buy from them again. In fact my daughter is looking forward to spending the gift card they gave her!
I ordered from Ivory Ella on December 19th and got an email response with a tracking number. Since then no response. The package has no indication it left their warehouse and no one responds to inquiries. Not even the DHL source they use for delivery. Very frustrating. I would not recommend buying from this site. I am currently trying to cancel my order through my bank. We will see how that goes.
Hi Charyn,
Our customer service team is small and we have received an overwhelming amount of calls and emails during the holiday season. We are doing our best to respond as quickly as possible. We have followed up with you via the email used to place the order. We are very sorry for any inconvenience.
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Thank you, great to see that, we hope to see you visit with us again soon!