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Ivory Ella indicated 2-6 day business shipping and after 8 days has told me my order hasn't even been fulfilled, much less shipped. Blame and excuses cited as 'busy holiday orders' and 'pandemic backup'. Well... if that's the case then perhaps you should remove the promise of 2-6 day shipping from your website and order receipts. Certainly not customer-centric business practices.
Christopher R.'s review of Ivory Ella earned a Very Helpful vote
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I am really disappointed with the quality and sizing of the sweatshirt I recently purchased. I...
I placed an order November 29th, 2020, thinking I had ordered well in advance to receive it by...
Hi Christopher,
It looks like the item you ordered was on a pre-order, which was stated in the description of the item on the product page. Our 2-6 day shipping guarantee is once the product ships. If an item is on pre-order we give a start ship date on the product page and as soon as the item is printed by our production team, it is shipped out and delivered within that 2-6 day window. We are looking into making pre-orders more visible to customers before purchase and apologize that you were not aware that the shipment would be delayed. I see that your order is ready and our customer service team was able to work with you on the address. Thank you for your feedback as we continue to improve!