Ivory Ella

I've ordered twice from ivory Ella and I really love their clothes! I have never had an issue with deivilery or quality but I bought from them right wham their company was starting off. Now I believe they have way to many products on their website. Every like 3 days they come out with something new and personally I find it extremely annoying. I'd rather they do maybe 3 releases a year and actually try to improve the quality of their products instead of adding more and more. People can't buy everything so If you are releasing things 24/7 people obviously can't buy 24-7 and will lose intrest in the company like I did. I'd so much rather they do a winter collection, spring collection, summer collection and maybe fall. It's too much releasing more and more things. They probably have like 100 different styles of shirts and pants and there doesn't need to be that many. I think they should focus on satisfying the costumers instead of trying to produce more and more products that just cause a lack of quality and effort with the product and the shipping.

I used to love ivory Ella and have been a repeat customer.
Recently ordered £133 worth of clothes and was hit with a £80 customs fee. More than half my order price?
I know this isn't ivory Ella's fault but I then emailed to ask if customs clearance Ltd are a legitimate company they use, if they have tracking info as mine wasn't working and if I did not pay this custom charge (as understandably its a lot) whether I would get my money back or be charged.
Their reply was simple and showed they hadn't even bothered to read my email and simply said 'customs tax is the customers responsibility', I emailed back te say I knew that and had enquired about legitimacy, tracking and protocol if I did not pay.
I do not think they even bothered to read my first email and just simply put it down to me complaining about customs.
Used to love this company and am even a brand ambassador but after seeing the way they treated my questions and custom, I no longer wish to support them and will be returning this order. Despite the fact my favourite clothes are ivory Ella, I am disappointed this time round.

I ordered some items for Christmas presents. I was shipped an incorrect item (a T-shirt) and was missing an item. (Hoodie). The invoice in my package was for all of the items I ordered, so I knew it wasn't my mistake. There is no number to call- you have to deal with email. Their solution to this type of error on THEIR PART, is to inconvenience the customer. They require you to start a return process for the incorrect item, then they mail the correct item. If you don't returner the incorrect item they bill you for it. In my situation, I had to reorder a completely different item because the hoodie I ordered was no longer in stock in the size I needed. I think it is wrong to inconvenience a customer when it is the mistake of the company. Why should I have to go to the trouble of printing out a shipping label, getting a proper package, and going to the post office to send it off? I would feel differently if it were a mistake on my part, but it wasn't. Ivory Ella has cute clothes, but their customer service policies are not worth shopping here.

My daughter has been BEGGING me for 6mos to order stuff from Ivory Ella. I'm always hesitant to order online from companies that I'm not familiar with... However, we are animal supporters and loved the purpose behind their company. I decided to give it a shot and place a "small" order to test the waters. Once I was able to find items that I liked that were available in her size (out of stock in Med or Lg in almost every single shirt we liked), I placed the order. My order was placed on 11/25/2017. I receive an email on 12/07/2017 (12 days later!), saying that they were out of stock on one of the 2 items I purchased for her. They then offered me a 40% discount on a future purchase in which I would've gladly taken advantage of. However, I'm still hesitant about ordering due to their slow processing/shipping time. I contacted them via Facebook as well as emailing them questioning them about the probability of receiving my order before Christmas. As of yet, I have not received a response from either message.
I gave them 2 stars rather than just the one in hopes that the item we receive will be as described/pictured.
Their response time when you create an account and place an order is awesome - almost immediately. But that's literally where the positive experience stops.
*12 days to "process" an order (as well as send an email saying an item is out of stock)
11/25/2017: Order placed
12/07/2017: Order "processed"
12/14/2017: "Estimated" Arrival Date - 19 days later! Ridiculous!

I bought a pair of leggings in a size Large. When I received them, they were extremely small. I took measurements just to make sure I wasn't going crazy. Sure enough, they were 26" in the waist (with minimal stretch) and 34" in the hips (with some stretch). This is not a Large. These measurements correspond to a US pants size 2 or 4. This is ridiculous. Ivory Ella does not post any warnings that their items run super small, and you need to pay your own shipping if you want to return. I don't care how cute your items are, if you don't fix this, you'll have a ton of unhappy customers. I'm sitting here scratching my head thinking, who in the world would actually fit into their XS or Small? Kids, I guess.

Edit: In response to Ivory Ella's comment below, there were absolutely no disclaimers of the size being super small. And when I sent an email to complain about this after I received the order, they did not offer me free shipping for the return. At that point the return shipping would cost almost as much as the item, so it was not worth it. Ivory Ella absolutely runs super small consistently, and now I know to size way up. Their workout clothes seem to run especially small. I'm learning that they mostly cater to pre-teens, so I guess that makes sense, but it is misleading to claim their sizing is standard misses sizing. I would suggest making it clear on the website that these are clothes for juniors/pre-teens, not adult sizing.