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Monica A.

Contributor Level

Total Points
88

1 Review by Monica

  • Ivory Ella

8/22/17

I bought a pair of leggings in a size Large. When I received them, they were extremely small. I took measurements just to make sure I wasn't going crazy. Sure enough, they were 26" in the waist (with minimal stretch) and 34" in the hips (with some stretch). This is not a Large. These measurements correspond to a US pants size 2 or 4. This is ridiculous. Ivory Ella does not post any warnings that their items run super small, and you need to pay your own shipping if you want to return. I don't care how cute your items are, if you don't fix this, you'll have a ton of unhappy customers. I'm sitting here scratching my head thinking, who in the world would actually fit into their XS or Small? Kids, I guess.

Edit: In response to Ivory Ella's comment below, there were absolutely no disclaimers of the size being super small. And when I sent an email to complain about this after I received the order, they did not offer me free shipping for the return. At that point the return shipping would cost almost as much as the item, so it was not worth it. Ivory Ella absolutely runs super small consistently, and now I know to size way up. Their workout clothes seem to run especially small. I'm learning that they mostly cater to pre-teens, so I guess that makes sense, but it is misleading to claim their sizing is standard misses sizing. I would suggest making it clear on the website that these are clothes for juniors/pre-teens, not adult sizing.

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Ivory E. – Ivory Ella Rep

Hi Monica,

Some of our leggings do run small and for those products there is a disclaimer in the item description that you should size up when ordering. We apologize you were dissatisfied with the items you received.

Thank you,
Ivory Ella

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Monica A.'s review of Ivory Ella earned 8 Very Helpful votes

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