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Ivory Ella
Questions & Answers

35 reviews

Here’s what buyers have asked with answers from Ivory Ella staff and previous consumers.

6
questions answered
0%
answered within 1 day
Question:

i want to buy a jogger pant from ivory Ella but there's no size chart. what's size chart for jogger? I'm usually wear a size 6-size 8.

Question:

Ordered 12/9, EM 12/18/2019, PM, was sent refund. No item or why. Few days b4 25th, don't drive, trying to find match. I left mes.12 hr ago & EM..ZIP

Answer:
Can you send us your order number so we can look into this for you?
By Jen I., over a year old
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Question:

My daughter wears a 14 /16 youth. What size would you recommend for long sleeve tee?

Answer:
Hi Lisa! We would recommend a medium in our Ella Fit style and small in our Classic Fit.
By Jen I., over a year old
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Question:

I am about to buy the Orchid Tunic hoodie and I would like a slightly oversized look. I am 5'5" and 120 lbs - what size should I get?

Question:

This was our first purchase and we need a larger size. I went through the return portal but I am still being charged shipping????

Answer:
We pay for the prepaid return shipping label but customers are responsible for the shipping charge on all new orders placed. We apologize for any inconvenience.
By Ivory E., over a year old
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Question:

Ordered the Cloud Sherpa Pullover minutes ago.Order #1411952.However, I just saw a 30% off coupon online.SPOOKY30.Is it too late to apply this to orde

Answer:
Unfortunately SPOOKY30 was a code for Halloween and is no longer valid. We apologize for any inconvenience.
By Ivory E., over a year old
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Question:

my daughter is 12 and wears a 14 in girls sizes normally. what size long sleeve classic ivory ella shirt will she be?

Question:

Can anyone tell me if the one silicone water bottle is BPA free? All the other ones on the website say BPA free, but this one does not?

Question:

Can anyone tell me if the silicone mint water bottle is BPA free? All the other ones say BPA free on the website, but this one does not!

Question:

ivorye2 Ivory E. [Ivoryella Rep] At this time we do not have a phone line. We ask that all customer service inquiries be submitted in writing so that we can better assist you. Our records show that your order was shipped on 12/5. Since according to USPS tracking information, there was not an updated scan since the package left our building, we opened a case with USPS regarding this issue. We also had a replacement shipment sent out. According to the USPS tracking, it shows the second shipment was delivered 12/22. Even though it was marked as delivered by USPS, we did issue you a full refund when you requested it. We realize there is a large demand for our products and are doing our best to keep up. Our business was started less than two years ago and we have already donated $1,081,899 to savetheelephants.org and other CHARITABLE CAUSES, and we think that is awesome! We do realize though that there are improvements that can be made, and we will be working on those things for the future. What other Charitable causes is IVORY ELLA donating to that is not outlined in their website. I would like to know.

Answer:
All of the charitable causes we donate towards is outlined on the About Us page of our website. We have also made clothing donations to foundations including Johnny Cake, Boston Children's Hospital, Hasbro Children's Hospital, the Native American Heritage Foundation, the Lorubae Primary School in Samburu, Kenya, the Ashley Elementary School in Denver, CO and many others. We hope to expand our charitable giving donations to even more places in the future.
By Ivory E., over a year old
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