Allison W.’s Reviews of Ivory Ella & more

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“Promised holiday delivery and didn't fulfill”

12/24/19

I ordered 7 days before Christmas because of their advertisement for GUARANTEED Christmas delivery. They sent a tracking number immediately hit the package never travelled. Finally started moving the day before Christmas and said my scheduled delivery was now December 28th. They have a lot of social media complaints about this same thing. They don't answer emails, Facebook messages, their chat function is always turned off, and when you call you get a voicemail. Leave a message... they will not call you back. I've filed a complaint with the BBB about how they run their business.

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Jen I. – Ivory Ella Rep Over a year old

Hi Allison, We are very sorry for any inconvenience. Our customer service team is small and we have been overwhelmed this holiday season. We are doing the best we can to respond to inquiries as quickly as possible. Can you please send us your order number so we can look into your order and help make this right?