Intoxalock® Ignition Interlock Device

Horrible company to deal with, all around. They will quote you one price, then charge hundreds of dollars over what they told you it would be. They bill you for charges that don't exist. I have checked with my local DMV, and the charges they list on my account, DO NOT EXIST. The device has caused serious mechanical problems with my vehicle. I have been inside a retail store shopping and came out to the parking lot, to my vehicle sitting there running, unlocked, just waiting for someone to steal it. They advised me that I might have to pay to get it fixed, but I won't know till I bring it back to the installer. I am sure they will say it's not the device's fault. DO NOT USE THIS COMPANY.

After 10 years I decided to get my interlock put in my car, I didn't have a license yet but required to have device to get it back. I chose the company my daughters husband went with! I called and they quoted one price, then immediately, I saw double of what they said on my account. They didn't say anything bout the other hidden fees at first. I didn't look at any reviews at first but when I saw my bill I looked. Damn, I should of. I wrote to customer service that I wanted to go with another company, and demanded they remove my device at the install place, and canceled my debit and credit card so they wouldn't charge me any more. I got calls soon after wards but didn't answer then one day after I did answer it was the supervisor asking what he could do to rectify the situation, keep me as a client. I said explained what happened in the beginning and said I just want to change companies. He said ok, when would you like it removed, I told him one week from our conversation and he said I will call you back after he can see if the installer has that date and time available, and I thought for sure he wouldn't. But he DID after 10 minutes and said all good to go and you have 0 balance and no other fees and we will close your account and pay for the removal! Still I was hesitant! I called the service center and they had the approval paperwork ready for me to come on that date and time, went there and sure enough, all good to go! Intoxalock paid for the removal and I just looked dumbfounded! Nobody is perfect, sometimes dishonest, and I respect Intoxalock now and would recommend to others! Thankyou!

After posting a review, a Supervisor contacts me and somehow avoids having my phone ring and leaves a VM. Called back twice left message no return call. So it isn't just the ones in India reading a script. This company is loaded with incomprehensible workers. Since you won't contact me via phone properly, why don't you just write the letter I have been asking for the last 2 mo and help protect my license. Because of this company my license is now revoked, working to fix it, likely going to cost $3700 for a lawyer. All they had to do was provide a letter for me to get lockout violations excused. The device is faulty constantly misreading or violating for other things like nasal spray, nyquil, perfume-some are known, but Nasal Spray and Lysol? It's the covid world now lysol hand sanitizer and products like it ate key to not getting sick. Go with any other vendor they don't give a flying fagunda about you.

Worst customer service I have ever experienced in my entire life! The hold time is terrible! Device failure is almost weekly, they have swapped it out 7 times in 3 months due to failure and will strand you every time and it's on the customer to have their vehicle towed because of the device failure! Stay away! Tech support is useless!

The device was installed in my car in June of 2024. Since it has been getting colder outside here in New York, my car battery dies daily. We cannot plug a trickle charger, or any kind of charger into it overnight, as it will be stolen. We have had lockouts for battery dying, camera compliance because probation told us to move the camera, and another lock out for literally no reason. Yesterday, I went home on my lunch break, and when I tried to leave my house to go back to work, the device had a message on it saying, "Car unable to start device not serviced in time." The device was just serviced on December 18th, and my next calibration date isn't until February. So I called intoxaloc, who is never any help, and asked why my car was locked out. The girl on the phone told me she couldn't tell me and that I'd have to get my device serviced and call them back. Earlier today though I called and a male told me there is no lockout message on their end. They double charge us, customer service is awful and gives no real answers, their staff is very rude. Good luck with their talking in circles without providing any kind of assistance.

I have never dealt with a $#*!tier company in my life. Make rules and change rules as they go along. I had paid all my fines, had that $#*!ing thing for over a year and a half, jumped through all the hooks to get my license back and when I called to schedule removal, guess who wouldn't pick up. My time is valuable to me and I'd paid my dues and I wasn't going to be a prisoner to those C Sucker's any longer, took the thing out myself, canceled my debit so they couldn't charge me another dime. A lot of people have given me $#*! for taking it out myself bit I had the paperwork from the court for it to be removed and I no longer was being monitored, got my license back. They try and scare you by saying the need information off of it, Bull$#*!, not being monitored, not my problem. Apparently I have to give 1 star because they won't let me give 0.

I could write a book with all the issue I've had with this company. No idea if the others are better, but no way they can ne worse. Not broke anymore talking to a lawyer tomorrow about the BS violations

Zero stars, not even one.
This company needs to be shut down. I wish someone could inform me on how to petition for their closure. They are stealing money, providing malfunctioning devices, issuing unwarranted violations, and the screens keep blinking. The violations require a payment of $150. And I was stuck home for 4 days was not able to go nowhere but still charge me almost 160$ every 2 weeks. I have had to replace my car battery three times. The customer service is extremely poor and I wonder where they find their customer service representatives. They deserve to be shut down.
And this is at least the 10th time going through the same $#*! with them, nothing to improve it.
Why isn't there an investigation into this company to ensure they are following regulations? Please let me know if there is a petition to have them closed or if there are any other actions that can be taken.

1: 24/7 support is a blatant lie. No matter what number you call you can not get to a person just an automated system with automated messages.
2: I have only had it in since June and it's fried 3 batteries in my car, the repair facility that put it in also broke my fusebox cover and scotch taped it together and didn't say $#*! to me.
3: They will give you all kinds of false charges and extra charges all of the time and will make it so you can not drive your vehicle if you don't pay the extra charges that yet no one can seem to tell you why or what they are for

Do not use Intoxalock. SCAM! Buy BEWARE! They just steal money out of your account randomly. Hit me for diff fees that make no sense. Even added an extra 2 months to my account after 2 years. What a load of crap with these people. DO NOT USE ONTOXALOCK.i have proof the device is not working and they charged me over 500$ in fees saying I had a rolling stop fee. Bull sh!t this company has been nothing but problems.

They give false negatives all the time and will lock you out just to get you to pay the lockout fee no supervisor can be reached by phone at all

Device will destroy vehicles electronics. Company will extort you and charge your card randomly for things you didn't even ask for. They will also extend your sentence because their outdated technology is made to malfunction causing costly tows and lockouts. Avoid this company at all costs. Anything else is better than this!

If I could give this company 0 stars I would! I will start by saying the staff is usually pretty friendly, but either they are completely incompetent in actually completing the tasks they tell you they have completed or their systems are a pile of crap. They will say something has been completed or switched and nothing ever happens. Over my 6 month use of the product I must have made over 50 calls to customer service to resolve about 4 issues. Don't pay full price for all the little extra payments that do ABSOLUTELY NOTHING. Your problems get acknowledged but not fixed here and they crape as much money out of their customers as possible. I would never recommend this product.

Wouldn't give a fraction of a star! The ONLY transaction they can complete successfully are adding a hidden fees! "Customer Service" agents are beyond rude and unprofessional. They talk over you interrupt you then hang up on you and next thing you know there's another fee on your account,They are simply call-center agents who think they have some kind of authority. Mind blowing incompetent crooks is an understated summary of this company and their agents. Be prepared to sit on hold for hours and place 8 calls at least for the same issue with no resolve. Absolutely horrible company and crooks at that! LOOK ELSEWHERE

Lockout when I'm nowhere near my car is extremely unfair. Lockout because your device had a fail and then I'm charged for it? No! I decided to keep the device after court order but they make it impossible with the excessive charges that obviously are not in my control. There is a camera, investigate. I was absolutely ignored and given no empathy. Removing this week. Going to install with another company.

"BEWARE" they are very nice when you're setting up the install & giving you pricing that once it's installed all goes up$$ My install was $40. More than quoted & took 6 days since the service center was waiting for them to send the unit, the first one was defective. I sent in my paperwork & check to PennDot only to get it back in the mail saying I'm not required to have the unit installed. Their "salesman" told me I was required to have this installed in my state. Nope! Intoxalock never sent the installation paperwork in either. I called them several times stating I have a letter that I don't need this but kept saying I need my state to send them a letter. When a state representative tells you to just remove it, that tells you this company is a scam. Decided to take it & get it removed so after spending over $800. For a 60 day suspension I'm not giving these crooks another dime.

Customer service is next to non existent, just as well dedicate the whole day to being on the phone with them if you need anything, especially when you're device randomly locks itself out once a month, probably so they can charge you more money and get away with it because you can't talk to anyone about it "I'll send it to someone to review " and it will never go any further then that. Highly don't recommend

So in total, I have been illegally and/or incorrectly overcharged for:
Data Processing fee overcharged- $3.38
Set up Fee Charged twice: $30.04
Service Date Change (all approved and not to be charged): $81.93
Reset Lockout (Due to faulty installation; refunded for one, missing this refund): $54.64
Device Protection Fee: $141.96
Sleeve Lease (Never even got one): $30.52
Roadside Assistance: $140.92
10/20/22 Lease charge (Incorrectly billed after device and contract were done): $46.97
Total amount: $530.36

Between the days of work I've missed due to dead batteries and bs red/failed tests... someone should hang these people in public. Nothing but a money racket. I can't believe this 'product' is even constitutional in the least. I have 4 weeks left out of a yeR and now suddenly, I'm having the worst experience to date. I'm so ready to Rio it out and just drive illegally. That's how bad it is. Go with any other company if you have the choice. Avoid these thieves at ALL costs.

This company should be reported to the local government that they're based in. They will automatically tack on charges you didn't agree to (illegal) keep billing you for those charges after you've already removed the device and closed your account, and it's literally impossible to speak with someone on the phone if you're already a current or past customer. I was told if I didn't fill out some form and email it to them, they would just continue to charge me. F that, I let my credit card company know and they refunded the last month of charges and will be blocking any future charges from this sleazy organization. Go with literally anyone else, this company is scum at the bottom of a trash can.