• Outbrain

Outbrain

Overview

Outbrain has a rating of 1.72 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. Outbrain ranks 828th among Marketing sites.

  • Service
    5
  • Value
    5
  • Quality
    5

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Outbrain?
Top Positive Review

“Great results and support!”

Vicky V.
3/20/23

Comparing to social, I got better results in this platform. Great and easy to use. CPC model and a lot of targeting options.

Top Critical Review

“Worst customer service ive experienced”

Andrew C.
5/5/22

I have been in ecommerce for 10 years and used a host of advertising platforms. Never have i waited over a week with no response to open tickets. Their website says we will get back to you in 24 - 48 hours, complete crap. Dont waste your time and money. I also strongly believe theyre sending fake clicks. We had x amount of visits from mobile, x amount from desktop and tablet and the majority from 'unknown'. Spent around 800 usd - 1 conversion, no metrics on the value of conversion.

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user andrewc1816
1 review
0 helpful votes
May 5th, 2022
Verified purchase

I have been in ecommerce for 10 years and used a host of advertising platforms. Never have i waited over a week with no response to open tickets. Their website says we will get back to you in 24 - 48 hours, complete crap. Dont waste your time and money.

I also strongly believe theyre sending fake clicks. We had x amount of visits from mobile, x amount from desktop and tablet and the majority from 'unknown'.

Spent around 800 usd - 1 conversion, no metrics on the value of conversion.

Service
Value
Quality
Thumbnail of user yilmazf
1 review
1 helpful vote
July 1st, 2022
Verified purchase

DON'T FALL FOR THIS!
This is not real and they charge for NOTHING, even not having an account with them anymore.
We tested the service with the native ads, which is the waste of time & money. Don't fall for this!
After cancelling the account, this company is charging from our Credit Card even without having an active account anymore! How is this possible?
This is nothing else than robbery and we are going to make official complaint about this issue!

The Support is not helpful and even we can not access to our account anymore.

Tip for consumers:
Don't get robbed from outbrain!!!
Do not fall for their ads! This is all automated and clickbaiting!
The charge even without using their service. What this company does, is criminal & against the law in Europe!
If you add your Credit Card to the dashboard of outbrain, you will not be able to stop their chargings anymore and you must change the Credit Card!

Products used:
Digital Service, native Ads

Service
Value
Quality
Thumbnail of user andyl365
1 review
4 helpful votes
August 2nd, 2020

I challenged the view figures with outbrain or two reasons
1) one the number of people they said didnt watch over 30 seconds on my views didn't match(in any way) normal conversions.

And 2) more critcally YouTube removing a large number of those views. I can't prove they were not genuine but YouTube are normally pretty good at spotting this kind of thing.

The customer service has been shocking and they took full payment in the middle of the dicussions before responding - I would avoid them.

Thumbnail of user zekeh9
1 review
3 helpful votes
January 5th, 2022

This service does fake clicks and charges you twice as much as you agreed upon. There is no customer service nobody has replied to an email for over a month and they just respond with automatic emails.
I would stay very far away.

Tip for consumers:
Cancel your account and spend your money somewhere else this place is a fake and a lie.

Products used:
They're pay-per-click which was a lie.

Service
Value
Quality
Thumbnail of user daryla48
2 reviews
2 helpful votes
February 18th, 2022

Outbrain uses scam tactics

1) several boxes appear with different subjects. A "x" appears in the upper right corner. You press that thinking that it's a close ad button: WRONG! It takes you to that box's content. If you wait a few moments, the real close button appears, EXCEPT

2) the actual target area is smaller than in most ads, and if you're not extremely precise, you'll get taken to that box's content.

3) when closed successfully, you're not really closed, another group of boxes appear. The close button will eventually appear in the upper left corner, again with an extremely small target area, taking you to that box's content.

I understand how advertising works, however, anyone who does business with Outbrain is dealing with a deceptive company using deceptive practices which provides deceptive information to whomever they sell the information to. It also spams me with ads that aren't relevant to me due to their deceptive practices.

Tip for consumers:
If you’re paying anything to advertise with them, you’re wasting your money. Their deceptive tactics do not provide accurate results.

Products used:
Advertising that is deceptive/scam

Service
Value
Quality
Thumbnail of user billt378
1 review
4 helpful votes
November 19th, 2020

In this competitive market, one would think they would strive for service. Its truly awful. I would never do business with outbrain.

Thumbnail of user gregh562
1 review
4 helpful votes
June 1st, 2020

I dont have much else to say other than the above. Took 4 days to get a reply about an issue. The response I got was not helpful at all.

Thumbnail of user janeb1130
1 review
0 helpful votes
April 8th, 2022

You can't get out of the repetitive commercials unless you log off of what your working on then log back on.

Thumbnail of user vickyv94
1 review
0 helpful votes
March 20th, 2023

Comparing to social, I got better results in this platform. Great and easy to use. CPC model and a lot of targeting options.

Service
Value
Quality
Thumbnail of user vasiliybetev
1 review
1 helpful vote
August 7th, 2023

Highly recommend to avoid this company at any cost, horrible ads, worthless customer service from my experience.

Thumbnail of user samf105
1 review
4 helpful votes
December 18th, 2018

These guys are just sad and no respond people. Looks like they do not want to take of customers and always email this and email that and they very short. I wasted my time with these guys and their platform is useless. Do not waste your time and money.

Thumbnail of user ivorp2
1 review
10 helpful votes
August 6th, 2017

I am not now, nor have I ever been, a customer or user of the services or web site of Outbrain or its associates.

Imagine my surprise when I received an email from Outbrain. It said
"Hi there!
Unfortunately, the credit card that we have on file for has declined, and weve had to temporarily disable your account...(so please) update your card info... email *******@outbrain.com to enable your account."

I am a professional network specialist with more than 30 years experience. The email checks out as genuinely from Outbrain.

I recommend you avoid the organisation at all cost.

Thumbnail of user amandah54
21 reviews
115 helpful votes
February 12th, 2017

I've created campaigns in Twitter, Google, FB and others and never saw a worse interface or lousier UX than this site.

Thumbnail of user trevorl26
1 review
5 helpful votes
July 11th, 2017

Outbrain is an easy to use platform and responsive. But if ever something goes wrong or you need to change your payment settings, their people are a nightmare! Payments from the wrong card, unable to reset after hours and hours of talking with them, hours of wasted time... I could go on. A nightmare

Thumbnail of user johnh598
1 review
7 helpful votes
October 7th, 2016

These individuals clearly have no higher education. They work for a source that attempts to influence the general public and are not smart enough to do so. This site should be terminated and is clearly just a troll outlet full of uneducated people.

Thumbnail of user skyk
58 reviews
312 helpful votes
April 13th, 2010

Outbrain provides excellent service to bloggers and their readers. In addition to that their customer support is always polite and ready to assist you shall any questions arise.

Thumbnail of user zekeb
1 review
15 helpful votes
January 6th, 2014

In my experience, they overcharge. Be very, very careful with this company. They charged me many times more-per-click than my order. Work with them at your own risk.

Thumbnail of user dd54
1 review
9 helpful votes
May 1st, 2013

I don't want Outbrain.com to monitor my Internet usage. But according to their company rep, Ms Walder, I'm stuck with it. If I opt out, all it does is stop them from sending me recommendations specifically tailored to my interests. They will still append generic recommendations to my IE pages. They shouldn't be able to do this.

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From the business

Outbrain is the world's leading performance-driven discovery and native advertising platform. We help advertisers get discovered on leading publishers websites.

Company Representative

Thumbnail of user mb171
M B.
Typically does not respond to reviews

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