Intoxalock® Ignition Interlock Device

Sitting here having my device removed after 8 months of nothing but nonsense. The device will kill your battery. I bought a brand new one and it killed it about once every two weeks. Once you get your battery going they will put you in a lockout because your battery died. No problem though because you can just reset your lockout for the low price of $79.50. Customer service is incredibly bad, they are clearly reading from a script and if you deviate or ask a question they are frozen with no idea how to reply. One time they told me to disconnect my battery because the device was malfunctioning, and doing that put me into a lockout and I had to fight tooth and nail to get the fee waived. They will put you in an endless hold loop, hoping you give up. Don't give up. Get a portable battery charger. Be vigilant. Drive your car every single day. Stay one step ahead of them. I've never been happier to be done with any company more than I am to be finished dealing with Intoxalock.

They over charge compared to other places. They tell their installers things that make your system fail. Their customer service is obstinate, not helpful. The shops that are installing for them are quitting left and right so service is nearly impossible. This company coast us a ton of money and time..

The device drained my car battery. I called them to let them know and they said it would be taken care of. But after we hung up, they hit me with a violation and a lockout anyway. I WILL be in contact with my lawyer. They also rejected court ordered documents for payment for the device and still charge me every two weeks. F*ck this place. Oh and don't bother pressing 1 for English. You still won't get anybody who speaks it.

My name is Lindsey Hartman, I'm out of Cheyenne. Called for a solid month to report my car was still being worked on after my sons accident. It's still not fixed and the demand I tow it to a place 45 miles from me to do the calibration. Why am I just leavening this? Why has not 1 person said a single word other than it's in maintenance and call us when it's fixed?!? No what? And car still isn't fixed so that a 100 mile tow?! N

I have had nothing but problems with this device since its been in my car and now here we go again it is 7:25 im supposed to be at work at 7 and may car wont start cause the machine keeps saying its too cold what am I supposed to do be late everyday when it actually gets cold out ive already had to replace it because they said it was faulty this company has been a nightmare to work with so far!

The customer service well there isn't one. I've sent out 6 emails. Over the winter I had to buy a battery and then a jump box because it kept killing my battery. I tried calling and asking what I should do and no one emailed me back and when you try to call it's impossible to talk to anyone. I still haven't gotten a email back. If you wanna talk to someone call from a different number it works everytime.

Interlock is nothing but a huge money game. They do not care about the people that have them. In fact I believe they intentionally take longer to process things so you end up having to pay more. My car has been in the shop for over a month now. Because of issues they are pretty sure was caused by having the device put in my car. Don't really know yet since they just got permission from Interlock to work on it. Even though week one I did all the paperwork that was asked of me so they me to so that the shop could get the override code. Then since I was going to miss my calibration appointment they wanted to give me a violation. Even though I started two weeks before trying to get it changed. That was two weeks ago now and I still don't know if I got it taken care of. Now my car is in the back of the shop waiting to be worked on still. The people are not helpful or even friendly and that's if they do actually answer. Horrible Horrible company

This is the WORST company ever. Devices are difficult to use and they charge you $75 for every blow that doesn't work right (not from alcohol) and make you blow anywhere from 5 minutes to 30 minutes while driving. Almost wrecked many times trying to get it to work.

Do yourself a favor and do research before selecting a lock system. Don't sign a contract with them. Hidden fees around every corner. Customer service barely speaks clear English. If I could give negative stars, I would.

Their customer service is HORRIBLE! I got a lockout because my breath temperature was too low- hello! It's winter! I can't warm my car up until I blow into the stupid thing, so I ended up paying $65 for the lockout and then on top of it they're trying to charge me $75 for a lockout?! Go somewhere else this place is the worst.

Horrible business practices, can't ever get anyone to answer any of the numbers, employee at Fairfax va location is extremely rude and incompetent, doesn't do his job and the company does nothing about it. They should not be allowed to do business with the state.

If I could give this place negative stars I would. The "customer service" agents are rude and have no idea what is going on. I have had nothing but trouble with this company, starting with reporting my case to the wrong county, then accusing me of doing something wrong, when the issue was their fault. This place is complete trash.

These guys are the worst. They sign you up, do a crappy job, do your docs incorrectly, and then there is no way to speak with a human being. Then when you want to end it, they never respond so you have to keep paying lease payment. A bunch of scumbags ripping people off!

I paid all these exorbitant fees to have this inerlock device in for 6 months. I did. Then they sent a notice to DMV saying that I didn't do the entire 6 months. Their typo on my invoice shows my lease date ending sooner but you can see I paid all the way up to June, 2018. I can't get anyone on the phone from the company. They are fraudsters. Now DMV is saying I need to do one more month of interlock device but I have no driver license!

This company is nothing more than an extortion racket. They know you don't have a choice and they hit you with all kinds of fees. When the device does what you're already paying them for it to do (not let you start the car if you are over a certain BAC), then they charge you $75 to reset the device. Again, for doing what it's supposed to do. They refuse to refund these fees even when it is their mistake, like the device getting a false failed rolling re-test IMMEDIATELY followed by a passing test? $75 lockout reset fee. The mistake of the vendor (like failing to hook the intoxalock back up correctly after service?) $75 lockout reset fee. Do not use this company unless you want to be charged way more than you expect. Fortunately, this is the only time I've ever needed a service like this and I get the device taken out tomorrow. This company is a complete scam. Use some other company if you need an interlock device. They can't possibly be worse than Intoxalock.

Company will send out information on usage of device. It will then result in you having a problem which they will charge $80 to fix. No customer service they don't even answer phone. When they do you will be transferred to another department which never picks up phone. This company should not be allowed to stay in business. If you go with them they will keep charging you until there is nothing left.

They charged me three times for refusals that went off after I shut the car off and clicked on it to shut it off immediately. You have no recourse, it is complete extortion. Give us money or lose your license and probably get tired and good luck getting it out of impound. They are one of the worst companies. They have a rating or 1.12 1 us as low as you can be.