HORRIBLE CUST SERVICE! Very condescending towards their customers. I have never had to deal with a company that deals with their customers so poorly.
CANT EVEN GET A WAY TO ADD ANOTHER VEHICLE.YOU THINK THEY WOULD WANT ANOTHER ON TO TAKE MONEY AND CONTINUE TO $#*! YOU
I was sick day of installation but didn't reschedule to avoid $75 rescheduling fee. Device is very finicky. You will get lock for eating pizza any time close blowing. The company is sleazy, wrote a lease for 8 years when I need a 90 term, then claimed shortest they would do is a year. The reason is so if you have the difficulty I have had and want to get out of it sooner and change companies, the can charge big fat early termination fees.
The is company is a joke. No one should pay them any money for any reason. I'm currently in the process of starting a class action law suit against Intoxalock for faulty equipment, bogus violations and charges, hours of hold time to get nothing resolved. These worth individuals had my car disabled for the whole last month of me having to have the unit. Preventing me from being able to take my kids to school, go to work, or accomplish anything that I needed a vehicle for. If you have been victimized by Intoxalock please get ahold of me and let's hold them accountable in court. We have over 30 people ready to testify, we are looking to get 100+
This product has been in my car for 4 months now. My car has been to the mechanic every week sense it has been installed. They have made me buy new battery's and ignitions and still can't get the issue resolved but they keep charging me more money for it. The device hasn't worked properly from the first time we brought home until current. The customer service phone line for this company is a joke also. So hopefully after your car won't start because this device gives you bogus violations and you call to find out what's going on. Just to get treated like crap by the person on the phone after you waited on hold for a minimum of 30 min. And your now late to work.
Going to jail for my DUII was more pleasant than my experience with Intoxalock... and I had to do my time with the sex offenders.
Overview
Intoxalock® Ignition Interlock Device has a rating of 1.3 stars from 509 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Intoxalock® Ignition Interlock Device most frequently mention customer service, worst company and credit card. Intoxalock® Ignition Interlock Device ranks 5317th among Business Services sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members