Intoxalock® Ignition Interlock Device

At first, the device is really hard to blow. They keep charge me for the violation.
And also, I canceled my service over 1 month, the company still charge me DON'T NEVER EVER CHOOSE THIS COMPANY

The device kills battery and messes with computer making the car not run properly, very poor service and communication

I was very unsure of the process of interlock. I received a looked like pretty legit PA licensed paper with numbers on how to regain license. Clayton answered looked at my case said great you can go get it installed. Sent all forms into penndot that Clayton said I needed to send in. He failed to mention or ask me if a restoration letter was sent to me from penndot giving me eligibility, so I assumed I was eligible! Got it installed and penndot just sent a letter I can't get limited license for 5 months! I asked him what is the FIRST step? And he claims I was eligible but obviously not! This thing is puting me through hell more than the dui itself. The thing also drained my battery so I got locked out this is such BS! I have since been trying to get a hold of someone and NO ONE ANSWERS OR TRANSFERS CORRECTLY! I HATE THIS COMPANY! Trust me do not use this company. I have spent a $#*! ton getting damn thing installed just have it taken out TAKING MY MONEY worst experience I've had with ANY company! They do not follow up they take your money then you Never hear from them again. Anyone know a number I could call to speak to a higher up? Please!

HORRRRRRRRIBLE company. I called to set up intoxalock on my car that my 21 year old is driving. We were concerned about safety but our action was not due to legal problems. I called and ordered the service, I provided a credit card and all of my personal information and I set up the service to install the device over the phone. I was told I would receive an e-mail with instructions and a rebate. NOTHING arrived-then when I called to get information-I was told "you are not authorized on the account" so my car, I am paying for it and I am not authorized to get information because when my daughter went to set up the account (the person with the disease of alcoholism went for the install-she ended up on the account-not her car-not her credit card? And she did not set up the account-so AFTER 6 Hours-and many written attempts-I still have no resolution-my daughter is still primary on the account--worst customer service I have received in many years-my daughter will cooperate in any way but good luck if you want to get this company to provided you an intelligent being on the phone to resolve a problem.

THIS COMPANY WILL DRAIN YOU OF EVERY PENNY THEY CAN! The Costumer Service Department will have you on hold for 20-30 minutes and then say they can't help you but charge you $75 to reset the device.

I just got a letter from the registry saying that I missed five roll in Rita's on the same day and two from back in March each time I reported maintenance on the app and when I spoke to them on the phone about it, they said there was no problem because I reported it now I'm being threatened they going to take my license away indefinitely And I didn't do anything wrong. I have less than six months to go and I was gonna get this taken out and I would've been done and over with now. I don't think it's going to go that way. I reported every maintenance I have done to my truck each time Intoxalot guaranteed me that there would be no problem, as long as I reported it, the mechanic can work on my car freely but I guess that's not the issue I have had my device replaced twice to the malfunctions when I first got it put in now they're accusing me of not doing the rolling retest what should I do every time, but I thought the mechanics could work on my car freely as long as I reported maintenance on the app which I did why would they give me test for if my car is being worked on in the garage and it's on the lift

I have had TWELVE "Violation 11 unauthorized start" lockouts in ten months. Twelve! It's a scam. I'm doing nothing wrong to cause the lockout and they agree. They will not refund your actual money, only "credit your Intoxalock account" forcing you to stay on with them if you wish to recoup your money they STOLE in fraudulent lockout and reset fees. They threw a $350+ credit on my account only a few months ago after numerous "inspections" at my service center (which they do not allow you to record or view any records of... only tell you it "looks fine") AND entirely replacing the whole ignition interlock system. The same manufactured lockouts continue and they blew through that credit and now continue to steal money directly from my bank account and then offer to "credit back to my Intoxalock account" once again. This is the ultimate scam. They KNOW customers do not have 4-8 hours per month to try to track down an actual human being on their customer service phone line, so customers end up signing into the mobile app to reset the lockout at $80/pop (as is the automated recording they play on repeat for the entirety of the 30-45 min average wait times to actually speak to someone on the phone). I'm currently in the process of working with my state to have Intoxalock removed from the list of certified vendors. They won't listen or change until you directly impact their profits. Additionally I'm filing against them with the attorneys general office in my state. I have 10+ months of video documentation proving these are fraudulent lockouts and allllllll the abhorrent fees I've paid because of them. I imagine it will end up being a class action suit and my ultimate goal is to shut them down on a national level.

I CAN'T BELIEVE THESE PEOPLE ARE IN BUSINESS! THEIR LIARS AND THIEVES! AFTER YOU SIGN UP, YOUR NUMBER IS PUT IN THEIR SYSTEM AND YOU CANNOT REACH THEM ANYMORE! YOU'LL HAVE TO USE ANOTHER PHONE TO CALL, THEN ALL EXCUSES, CHARGE YOU FOR A BUNCH OF BULL$#*! YOU DIDN'T AGREE ON! THEY WILL LAUGH AT YOU AND SAY, NOTHING CAN BE DONE. I WAS ON THE HIGHWAY AND THE ANCIENT HANDHELD WOULD NOT ACCEPT ME BLOWING AND THE HORN STARTED GOING NONE STOP, I HAD PEOPLE MAD AND TRYING TO CUT ME OFF THE ROAD, THINKING I'M HONKING AT THEM. VERY DANGEROUS! THEN I HAD TO PULL OVER TURN IT OFF, I RESTARTED AND MADE IT HOME. NEXT MORNING THEY SEND AN EMAIL SAID I HAVE A LOCKOUT AND CHARGED ME $80.00 ON TOP OF EITHER $57.00 OR 55.00 JUST WHATEVER THEY FEEL LIKE CHARGING! HAVE TO WAIT TILL MY HUSBAND COMES HOME TO USE HIS PHONE TO CALL THE BASTARDS AND THEY TELL ME IT WASN'T EVEN THE DAY STATED. LAUGHED AND HUNGUP. I'VE CALLED MY LAWYER AND GETTING READY TO PLASTER THEM ON THE NEWS. PLEASE DTAY AWAY FROM THESE HORRIBLE CROOKS AND LIARS, THEY DON'T DESERVE ANY TYPE OF STAR

We voluntarily installed a unit in my husbands vehicle. It has been nothing but problems with random readings from 0-0.7. Apparently anything but plain water sets it off. Pizza, mouthwash, chapstick, hand sanitizer, diesel fuel, you get the picture.
Once you get the unit installed you will find a total change in the way you are treated. Their customer service staff is extremely rude. They treat you like you are a criminal and insinuate that only alcohol has set it off. Fortunately, this was a voluntary installation, so we are trying to figure out exactly what is wrong that he keeps getting random elevated readings.
What one representative says will be the total opposite of what the next one says. At one point in time I had a representative laughing at me when I was trying to let her know if my frustration and trying to troubleshoot why the unit keeps Giving anything above zero. Getting a replacement handheld to see if this one is defective, is like an act of getting Congress to pass a law.
Trying to get a hold of a supervisor to troubleshoot and also to discuss a billing problem is another matter. I think they call this the bait and switch! What they quoted from the inquiry to the actual billing amount but they are deducting every two weeks is different. They tack on extra charges that you did not agree to, tell you they will review the phone conversations, and weeks later they still "reviewing it". That don't call you back, you always have to call them and speak to the next agent, and then have to go through the whole story AGAIN, because they don't review the notes from the previous conversations.
They advised us not to sign a lease while it was being reviewed, however, they said we may experience problems with the handheld because of it. At least on this point they got it correct…It has been nothing but problems.
Thank goodness that this is not mandatory.
Worst customer service I have ever dealt with. I can only imagine the frustration of customers who are Court ordered and end up getting locked out consistently, just to be charged more fees!

This business is very unprofessional from "not being able to transfer you to a supervisor", to not taking any responsibility for the Intoxalock camera and blow machine, which is outdated, draining your car battery after 1.5 days in my experience, so, I missed a court date and was only able to drive my car for approx. 5 days out of 71 to 72 days. They would not give me a new lease for only 90 days, which, is how long I needed it for, but said I had to sign the original lease for a year. Then, when I had an early removal, wanted to charge me for the rest of the lease! One employee even told me to "call your probation officer" to which I replied, "I don't have one!" I had to tow my car for a lockout, which they charged $81.00 for when my husband, not knowing their, "it's stated in the lease" policy about not putting your key in the ignition, but blowing first when he was trying to get my battery charged. Nothing but hell and no acceptance of liability with this company. Their website states, "Washington driver's can have an Interlock device for less than $3.00 per day, which is a blatant lie, as I paid $454.78 for 71 to 72 days, which calculates to a whopping $6.40 a day. This is only a ploy for the state and Washington state patrol, with their faulty assessments, urinalysis, and false Draeger breathalyzer tests, that aren't reliable at all, along with treatment facilities to gouge the regular Joe and get more money out of its citizens that probably can't afford it. This is criminal behavior and I'd state all of this under oath, as these are the facts and only the facts. Buyer beware, I should've checked reviews, but they're approved by the State as well as the testing and counseling centers that basically give the state kickbacks just to favor the "justice" system and not its citizens. They are only out for themselves and money that we are paying for through our overly stated house and property taxes, inflated state sales taxes, and now this! When does it stop. These plans are not for my benefit! Their "towing" only covers 7-10 miles, so when I went into lockout, my husband had to borrow our neighbors' car trailer, or incur over the miles fees! I even missed my court date on 10-25, due to a dead battery! CRIMINALS!

As of today I was finally able to remove this horrible company's device from my car. Because of them I have been through 7 batteries and over 15 lock outs. They have cost me easily 5thousand dollars more in fees from lock outs and batteries then I was already paying. Everytime this happens your license gets suspended so also have fun on paying for that as well. Last time it killed my battery I could not afford the 290 dollar new battery again so while it was off they t i d to charge my account over 3300 dollars and considered their device stolen. And yes when I say killed my battery I mean O'Reilly's and myself couldn't get it to hold a charge again. This would kill my battery in less than 8 hours of not driving and I would have to constantly jump my vehicle in the mornings. I had 3 different mechanics tell me it was their device and not an electrical issue. Also Everytime you report vehicle maintenance it doesn't matter. They will still lock you out every time you take it to a shop and they have to unhook your battery. On top of all of this they use a call center from India with not a single effer that speaks English and they have no idea what they are doing or how to help you in anyway. They also never log your calls or info and they will transfer you more then 5 or 6 times over the course of hours to get you to give up. I finally pulled the device out of my vehicle after they wanted another 600 dollars after charging me thousands and let my bank know. The bank reported it as fraud and I was able to get my money back after talking to the judge at my court, reporting them to Washington State patrol, as well as the DOL, and my attorney. I have contacted the wa state attorney general as well as a lawyer from Chicago that already had a lawsuit with them and I will stop at NOTHING to get those company shut down after receiving a huge settlement from an injury. It is my only mission in life now. If I can get the call center shut down that would be a huge plus as well. But I want actual criminal prosecution. These owners all deserve jail time.

Choosing this company was the second worst decision I've ever made. The first being getting myself in this situation to begin with. Before you are an actual customer you can call and get right through. They were very nice when answering my questions. I thought ok maybe this company isn't so bad. Boy was I wrong. As soon as the interlock was installed in my vehicle and I signed the lease everything changed. I tried to call them about a form they are supposed to complete for Penn Dot. I was on hold for 30 minutes before anyone answered. I finally got this guy that could barely speak English and he argued with me saying that's not there responsibility to fill out the form. It states right on the paper they must complete it. I ended up having to call Penn Dot and they gave me a number for the dui compliance team. I called them and they had to contact Intoxolock to get them to complete the form. When I received the email with the completed form some of my info was wrong. So I've been trying to get ahold of them again with no luck so far. While I was on hold I looked over the lease agreement. Beware of fees they don't tell you about. When i called originally i asked what the total would be for the entire year. She quoted me a price and I asked her if there was any additional charges for this and she said no. Turns out there are to the tune of 300 more dollars. Even the guy at the garage that installed the interlock told me that this company has a ton of complaints. I wish I would have done my research and went with someone else. To late now hopefully I can make it through the next year with a shady company and be done.

My name is Tim. Well i have been using their service and i will be using their service again. Thumbs up for intoxalock.com

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I honestly have no idea how this

I honestly have no idea how this company is this highly rated- short of buying reviews.

Been with this company for a number of years and they are absolute garbage.

Problems with their system every other month seems like and more than 3 of them were catastrophic failures preventing me from even starting my car or making it to the dealership to have it serviced.

Oh yeah, and it will definitely not start in -40F so be sure to keep your survival kit in this car so you dont freeze to death.

Add to that either incomplete or inaccurate (sometimes totally false) information, youd better be prepared for lockouts and extensions on your state's program in order to get your license back.
Most recently I received 180 day extension to my requirement because of something that's been malfunctioning for the past 6 months.

Oh, and you'll talk to 3 different people and receive 3 different responses.

Do your homework and you'll find others just as good and for a little less. I promise you.

I got rid of their device a week ago and went with a better company that has 5 star rating while they have 1 star. Since I have stop doing business with this company and closed my account with them and returned their device, they have to continue to throw random fee charges on my card over $500 worth and I'm not even with them anymore! Called customer service and they do not answer and when you do get them on the phone (only cause I click the option to pay "my bill") the guy answer says how can I help you and I tell him I don't have their device anymore and closed my account and don't do business with them anymore so why am I still being charged hundreds of dollars over something I don't even have no do business with this company any longer! He then says oh you have to call back in 2 hours my system is down. He only says this cause he can see I'm not there to pay their fraud charges and no longer wants to help me. I told him I call last time and he told me the 2 hour thing and I already waited 2 hours. He then says oh well I meant 8 hours before you try again and then hangs up in my face and before hanging up would not let me talk or get a word in with out talking over me and yelling louder so he didn't have to hear what I had to say about the charges before he hung up on me. This company is a fraud and they just do fake charges to get your money when you have done nothing wrong! They should be looked into by the FBI because this company is very sketch and does alot of fraud charges that aren't true and try and get you in trouble on purpose so they can charge you more. This company is a joke do not use them switch to another company if you know what's good for you. The company I use now is way better and isn't if a little be as bad as this company is and doesn't make you get false fail test from using hand sanitizer! Again don't go with this company. Zero star rating from me!

Hold times are unreal to speak to a person and you're lucky if you get a person who speaks or understands English. Just hope you never find yourself in an emergency situation. Their equipment is faulty at best, especially in extremely cold climates, Yes Intoxalock... even when the device is put into "power saving mode". During these said cold temperatures, the hand-held device will malfunction, even during random testing, causing a violation, only to retest seconds later with no violations. Once the vehicle is restarted the hand-held device then reads "3 days to service before a lockout". At this point you are then charged a $75 fee for a lockout. So, Riddle me this... Their equipment has malfunctioned, The handheld device states I have 3 days before a lockout and even if I have it serviced within those three days, I'm still getting charged a lockout fee?! Your next step is to call the customer service line again, wait on hold for another unrealistic length of time to request a refund in which they will review and get back to you with a decision.
**IF YOU ARE A WASHINGTON STATE RESIDENT**
(I can't blame Intoxalock for this)
Washington state law will not allow intoxalock to remotely reset your handheld device in an emergency lockout situation for you to drive to the nearest service center to have your device service or calibrated. You must have your vehicle towed at your cost whether or not it is your fault or because of the companies faulty equipment! Washington State also requires those of us who make a certain amount of money per year or more to pay an additional monthly fee for those who cannot afford their interlocking ignition device. So if you live in Washington state, be prepared for that with any interlocking ignition company.

Junk, Here is the install wiring for intoxalock.It will show how to bypass. Should not be that hard.