Intoxalock® Ignition Interlock Device

Worst company ever.they are thieves and their equipment is absolutely faulty! I have not had alcohol in my system for 9 plus years but was still made to have to get this horrible equipment put in my car have had numerous unjust violations I have videotaped everything and I have a written log of every b******* violation this company has put on me... thousands of dollars in unjust violations, this is the most ridiculous unbelievably unfair system that they have going in Massachusetts. The RMV regulates these people, this company and it's disgusting. Do not use intoxalock. I'm getting a lawyer and suing this company!
I also contacted investigative journalist "helpmehank" of Boston7 news because intoxalock should not be allowed to rob people like this! Hopefully this review is read bu people and it helps you out!
Tape everything, get a GoPro camera in your vehicle if your forced to have to use this scamming company! They lie, cheat and absolutely will rob you blind the scumbags!
Good luck!

They offer you all of these great deals to get you to sign up with their company for your IID. DONT do it! I switched from lifesaver thinking I was getting a better deal, then I found out on top of the 70 a month I have to pay for the device I also have to pay 30 out of my own pocket every 2 months for recalibration, which was included with lifesafers price, ao really I'm paying 85 a month, now I'm almost done with my time with this device and they just told me I have to pay 30 for 2 months of recalibration and pay 70 for a new whole month of service when I get my device uninstalled 15 days after that…So I'm paying for 2 months of service just for 15 days, then they tell me I have to pay 150 for the uninstall and on top of that there is a 68 dollar administration fee when you end the contract… WOW, truly a greedy scamming company. Once you sign their contract there is nothing you can do. Go with a different company!

I notified intoxalock that I needed to swap batteries in my car. Was told 75 dollar fee would be waived. Not!

I'd give Intoxalock zero stars if I could have that option. When I started with this company I had a very nice lady and then went to hell.
Their customer service people are hard to understand.
The device will fail you after blowing all zeros. But somehow when you fail and reblow immediately your BAC is lower or back to zeros.
It has costed me a extra $100.00 THREE times now plus the time and gas to get to the service center.
I was told I could dispute charges, then was told it'll cost $70.00 an hour for the service center to inspect it if faulty, the service center has NEVER done an inspection as there isn't anything to inspect. They just pull the data and it sends to the company.
It's $25.00 to get my data report emailed to me. Thats for each one so ANOTHER $75.00 each time in order to dispute charges.
This company will rob you left & right and they have you right where they want you! $150.00 for early removal, $90.00 to uninstall, and another $90.00 to reinstall new device. I want out of this company! $200.00 in 4 days time is ridiculous but I have to prove it's a faulty device... Hello look at the numbers and time and tell me it's not faulty! Lawyer is working on this as I give up on what to do as I have to go to work but it's costing me more to go to work!

We are going to start a podcast channel for customers to share their stories about Intoxalock.
Details soon

Having worked in the customer service industry as a Sr. Manager for 20+ years and for a very large international brand for the last 10... I can tell you that the culture and customer service at INTOXALOCK is, well,

TOXIC.

I have never experienced such blatantly disrespectful, and condescending service in my 40+ years on this planet. For a service representative to feel so comfortable, and emboldened to treat it's customers with this kind of behavior, it leaves me no doubt that it's coming from the highest levels of its leadership.

I'm not at all the type to complain, ask to speak to manager, and especially write a review... This might actually be my first! After having been a customer with In-TOXIC-lock for 4+ years I feel it is my responsibility, now to share how deeply disappointing my experiences have been. I feel embarrassed it has taken me until now to write and express how I have been treated by this 'company'. After reviewing YELP I can see I am far from alone!

Shame on me for continuing to give in-TOXIC-lock my business, but anyone who has been through the experience of installing equipment and balancing the government requirements, knows that it's not easy to manage, especially the costs. Changing from one company to another would be a tremendous hassle. In my honest estimation, I think that in-TOXIC-lock takes advantage of its customers because they know this. I certainly have felt abused and taken advantage of. Have you? Because most of their customers and mandated by law to have an interlock device, they feel like they get a pass on quality service. They don't! There are many other interlock providers out there that will take far better care of you.

Before I go on and on, which I easily could... ( I haven't even gone into the details of specific experiences yet!) I'll just say this:

Please trust me!

Do not work with with this 'company'!

Save yourself from the inevitable frustrations that working with this 'company' will give you.

Find ANY 'company' other than IN-TOXIC-LOCK!

I hope this review has been helpful. Thank you.

Spent $2K for a new car battery because of this device. Car was towed two places because no one would work on it with this product. The second service center said they would work on it if I removed the device. They couldn't test the car because the device needed a charge - from the battery that needed to be replaced! Intoxalock told me the only alternative is to remove the device. To do that I needed to pay a huge fee. Had to also tow the car to the the place that put in the device. Once removed, drove the car back to the mechanic (because it was my son's car and he can't drive it without blowing into the device). Battery was installed and car fired right up-there was nothing else wrong with the car. Then drove the car from the mechanic to the other place to have the device reinstalled for another fee. Intoxalock instructed the company who installed and removed the device, they were to send it back to Intoxalock and we had to start all over. Mind you, there were a bunch of Uber rides in there since I can't drive two cars. Other devices have "override" features for car repairs, this company doesn't on purpose to charge you. Another thing you need to know, they farm out all their calls to a call center in another country. If you want to pay huge money and be on the phone with some dope for hours, this is your product.

This company will lie to you and make your situation worst if possible so you get stuck with them. Don't use intoxalock I'm warning you.

Horrible device. Extremely expensive. Lockouts cost 80$ even in cold weather device freezes. Do not use intoxilock. I will be changing.

This is a horrible product. I had one installed in my vehicle for over a year before switching to another brand. I won't mention the brand I switched to, because I don't want to sound like a shill. I've had the misfortune of having used different breathalyzers from sheriff's deputies, state troopers, jails, work release, pre-trial services, probation and home detention, and this "brick of spit" is by far the most shoddy, cumbersome and impossible to please POS I've had to deal with. And it killed my battery, which they took no responsibility for. This sentiment was shared by the dozens and dozens of people in my classes, "counseling" sessions and institutions of incarceration that I've dealt with over the last 22 months. I had so many problems with it telling me to "blow harder" and "invalid sample" that I came close to blacking out trying to appease this thing. I was locked out three continuous days while traveling even after another (third or fourth) new unit was installed. After constantly calling them I was finally put through to a "supervisor" after getting no help from "customer service" and explained that the unit was causing me to have near-accidents and posed a liability to my safe driving when he said "When can we schedule to have it removed?" I made an appointment to do so with Intoxalock's authorization at which time the service company that installed, calibrated and removed it told me they were dropping their affiliation with Intoxalock because of too many complaints and problems. One week later I received a letter from the DMV telling me that my driving privileges were suspended and Intoxalock did not have the authority to order its removal prior to the court sentenced period. Did Intoxalock not know this? How could they not? Horrible product. Horrible "customer service" and unethical business practices. I highly recommend you don't waste money, time, driving frustration and danger with this inferior POS. I wish I hadn't.

I have had so many issues with this company and the customer service is horrible. First, I haven't had a drop of alcohol in 7 years nor a license and I got my DUI in 2014! The state required me to have one of these because of the money grab they get. I have had the device glitch several times where it then put me in Lock Out where I was stranded and I had to not only pay $75 several times for this but pay for the towing of my vehicle to get a new device. After telling them several times the device was making odd noises and causing lock outs for improper starts they ignored me and didnt initiate an inspection or replacement ( because guilty until proven innocent) I am now locked out of my truck for 5 days until they can do a mobil re-installation that I have to pay for before they will reimburse me. They will not cover a rental even though it has been their faulty equipment. Another thing, this device requires you to blow every 5 to 45 minutes while driving which is a huge distraction especially when you are in busy traffic. There have already been reports of people passing out because this device requires a lot of air and then these people have driven into oncoming traffic and died. It was responsible for a minor accident in my case. There is no logical reason to have people distracted giving samples while driving... I can undertand when you start and exit the vehicle. It takes pictures of you every time! What is the purpose!? This company has cost me thousands and they are highly unprofessional and their customer service is out of India and they do not even have a way to contact anyone for complaints. Stay away. This company needs to be out of business period.

I am horrified at this DISHONEST company
I hope this review will help soon else to research options NOT LIKE ME
They are HORRIBLE just AWFUL to deal with
(WISH I HAD USED SMART START INSTEAD)
Intoxalock they don't tell you about all the HIDDEN fees ONTOP of leasing the device that you blow into that costs $27.50 EVERY 2 weeks

PLUS ANOTHER FEE FOR ROADSIDE assistance and sleeve lease fee( all ADD ONS) PLUS
And every month ANOTHER $20 to calibrate
And PROCESSING data fee each month another $3.21
They rip you off
Customer service has been APPALLING to say the least
I have to watch my account every day
Because they do AUTO PAYMENTS ONLY
They charge for everything and then if you catch them and ask for refund it takes WEEKS
I HAVE NEVER IN MY LIFE HAD TO DEAL WITH SHADY people like this

IF YOU ARE READING THIS GO WITH SMART START! My friend has had a great experience with them! NO HIDDEN FEES WITH SMART START JUST $75 a month ( no extra fee for calibration plus roadside assistance plus data processing plus sleeve lease) They are honest and you pay with a credit card monthly NOT A AUTO PAYMENT!
They don't just take money out for everything
And the price Smart Start give you is the TOTAL NO CALIBRATION FEE!
NO ROADSIDE ASSISTANCE FEE!
I WISH I HAD RESEARCHED MYSELF BEFORE I GOT INTOXALOCK put on
My car
I have just another 3 months and it will be over
I hope this review helps someone
I wish I had done more research before I chose intoxalock

Long story but here goes. I was required to do 12 months through the state of MD. First 12 months no issues with Intoxalock. After I completed my 12 months I called Intoxalock to inquire about the voluntary program. Never heard back from them via phone, email, app, nothing. About 5 weeks passed and I went in for my normal calibration and my service center told me they couldn't process it. I called Intoxalock and they informed me a new device was sent to me. I was without a car for a day because of the issue but hey no big deal. Got new device and shipped back the old one in their pre labeled return box. Tracking shows it delivered to Intoxalock but then I start receiving notifications that I have overdue equipment… I have called Intoxalock a dozen times over the last 10 weeks to get it resolved. Each time I have to re-explain the entire thing to customer service, provide the tracking info, etc. I've escalated to supervisors who give me the same story that they have emailed the warehouse to resolve. I have spent nearly 30 hours on the phone with them or waiting on hold with no resolution. Each time the email the warehouse again I'm told to wait 3-5 business days. This place is an absolute joke. Now I can't even get the voluntary device removed without paying $1,600 for the device they can't find. This place is a scam. This is how they do business. They've acknowledged that my tracking shows it was delivered. I'm to the point where I'm going to have the voluntary device removed and report any charges they make for their misplaced device reported as fraudulent and let my credit card company deal with their incompetence.

I hope this helps someone out there. I get it. Nobody wants an interlock but this company is shady.

I had my device removed today after 3 months. Despite the installer providing instructions and a manual, trust me you will have issues in the beginning with the operation. You will be stressed out and looking for help. The customer service is terrible for a number of reasons. It generally takes about 20 minutes for someone to answer the phone. On various issues I received either conflicting information or inaccurate information. They refuse to transfer you to a supervisor or the compliance dept. The device itself will drain your battery. I had to replace the battery on a 2020 MDX due to the device which thankfully was under warranty. Starting the car after driving was a continual problem and I got no help fixing the problem. I eventually bought a solar charger that seemed to help. The biggest problem is with removal. NOTE: Based on my experience it is virtually impossible to have the device removed on your court appointed date. Because of that they charge you for an extra month and do not prorate the lease extension. They charge a $70 fee to end your lease? There was also a $112 removal fee from the installer. NO MATTER WHAT COMPANY YOU CHOSE UNDERSTAND THE REMOVAL PROCESS COMPLETELY PRIOR TO YOUR END DATE. I DOUBT ANY COMPANY COULD BE WORSE.

I have called this company several times regarding problems with my account including some false lockouts and roadside assistance that I never used. When driving home from KC after Christmas the device ruined my car to the point it randomly shut off twice. When i called to set up my removal i was informed i would be charged 70.00 and when I asked why and i should not be charged for it, I was cussed out and screamed at. I called on January 3rd to ask for an email that my probation officer could get the documents sent to her on the tests that were taken while the device was on my car. I was told completely different information than I was told when I called December 26th. I was told I called and refused to pay them to have the device removed and cancelled the appointment on December 31st. I never called them that day. I was told on December 26th that the 70.00 charge for the device would not be charged and all I would have to pay was the automotive company to remove it. They had to call the company that is removing it to set the appointment up again on January 3rd. I would highly recommend NEVER using this company if you don't have to. Their customer service representatives are rude, liars and have poor customer service skills and this includes the managers. I had to fight to just get the information I needed to give to my probation office for 20 minutes once the device was removed. They will refuse to give you the court required information you need to get from them when you are eligible to have it removed.

This place will rip you off and make you feel like they are god and you must bow down to them. Horrible customer service