Intoxalock® Ignition Interlock Device

DON'T GO WITH INTOXALOCK!

SINCE I'VE BEEN WITH THEM THE MN DMV HAS PROLONGED MY IGNITION INTERLOCK OVER A YEAR AND A HALF.

There's a bunch of different companies besides INTOXALOCK.

I've been with INTOXALOCK for almost 3 years and have had NOTHING BUT PROBLEMS.

Customer service is more than unhelpful, there is an unbearable wait time every time you call for assistance. To finally speak with someone who never knows anything. Even the mangers that are supposed to help you never get back with you.

They charge you for any mishaps that happen when their breathalyzer is hooked up in you car.

You can't get information one you intial first starts a month. There's no way to count them and they change your start and end dates periodically throughout your term with them.

This company has no morel's or ethics their out to get your money and get you to be on the program as long as they can.

SINCE I'VE BEEN WITH THEM THE MN DMV HAS PROLONGED MY IGNITION INTERLOCK OVER A YEAR AND A HALF.
I've never been dirty and have been sober for 3 years. All because they don't intial starts and not knowing how many I have a month.

I'VE tried for years to get it right with this company to no avail. As Monday I'll be switching companies. I CAN'T WAIT!

INTOXALOCK IS A SCAM. They have absolutely no clue what's going on and will scam you. DO NOT PICK THEM. This is now the 3rd official issue I have had with them. Michael David with their "front line" is rude and incredibly unhelpful.

They sent an email on 9/2 advising my camera wasn't positioned correctly. I think it was my window shade, I live in Las Vegas and it's a million degrees. I must have blown into it without realizing it was up so they emailed me and claimed to give me the opportunity to fix the issue. I made sure to take down the shades every time.
THE VERY NEXT DAY the dmv sent me a notice advising I got extended 6 months because I tampered with my device AND NO ONE THAT IVE TALKED TO CAN TELL ME WHAT HAPPENED. When I said I wanted a call back the next day from someone who could tell me something he told me I wouldn't receive one. He also told me it would take all night to go through my files and he wouldn't do that.

Please don't pick this company for your interlock, they will screw you over.

The most predatory, dishonest, fee-ridden company ever!
Don't make a bad situation worse by using Intoxalock.
The representatives lie to you every single time you call them. I had a faulty device installed that was drawing 12x the amount of power than it was supposed to from my car battery. I had to pay to get it towed since it would not respond to a jumpstart. I had to pay the autoshop to fix it. In the whole process, Intoxalock charged me a lockout fee, even though I was not in a lockout -- their faulty device had killed yet another car battery (this was #2 of 4 total, going on 5). Representatives told me over and over again this money would be refunded. It was not. Now I've had my device out for about a month and they're still charging me fees. Apparently, in the fine print of a very long contract, it says you have to cancel roadside assistance separately by email. I was not aware. I was not made aware when I called to cancel my account. Last week I was told by a representative I would be refunded within 72 hours. This has not happened. Today another representative told me the 15th I would be refunded. Knowing they lie, I had her connect me to a manager who told me something completely different. She had to complete extra steps (that the rep was supposed to do, but didn't) to process the refund. Now I'm told it will be there by next week. We will see, but I doubt it.
The devices themselves drain car batteries like crazy (yes, even if you put it in "power saver mode"). Since my device was removed, my car still doesn't operate. I jumpstart it at night and it's dead by morning. Now I'll have to pour more money into this car, and meanwhile Intoxalock is still charging me.
The automated customer service menu is its own nightmare, designed to make it impossible to reach a human being if you want to accomplish anything besides learning your account balance or calibration date. It takes on average 20-30 minutes to reach someone every time I call. My auto shop experiences the same frustrating process; they hate dealing with them as much as I do.
I wish I had done more research before choosing them. They've unnecessarily cost me thousands of dollars on top of an already expensive mistake.

Had intoxalock installed in my 2021 super duty 8-1-22
On 8-30-22 truck would not start didn't not violate waited 20-30 mins truck started took to the install center for a inspection they checked ever thing all good, 8-31-22 truck wouldn't start waited 30 mins started talked to intoxalock they weren't rude and told me have it removed we I can't do that with out a charge, they then order a new unit to be installed in that time of waiting for the new unit my batteries I have two in this truck thankfully, still no new unit 9/4/22 woke up to my truck horn blowing full steam I had to unhook my horn from the harness( I could not unhook my batteries that's a violation loss of power) now have to buy 2 new batteries 200 + each batteries plus lose my truck for the day witch I own a construction co so it's needed on a Daily basis, I lost 4 days now of work my self plus my customers are losing trust me being reliable not good in construction I get it i out my self here but I also doing ever thing right to get back on track intoxalock is not I was told it takes 10xs the power to run this over manufacturer recommended,

Where to start with this awful company? I was to have a 3 month lease with a calibration due every 30 days. They set it up for 6 months, with calibration every 60 days. I had to call them each time to get the calibration at 30 days and the service shop would never get their work orders, either. It's very hard to get anyone on the phone and when you do, the customer service is absolutely terrible. They'll tell you they sent the work order when they didn't, they'll tell you that you need to talk to another department, they'll tell you to email a support address (that NEVER responds to your email by the way)... they are just TERRIBLE. They were charging me for some sort of roadside assistance and even though I got the device removed Nov 1, they've continued to charge me for this service I never asked for. The lease ended and I don't have a device in my car! What on earth are they even charging me for?! So, I charged back their fees with my credit card. Today I got notified that I owe them $39 immediately and it is considered "past due." $30 is a chargeback fee! If they think they are going to see even a single penny from me, they are dead wrong. If they try to charge my card, I will charge that back as a fraudulent charge. These people are THE WORST. And at least in my area, I really didn't get much of a choice as to who to go with. AVOID INTOXALOCK!

And the device is terrible. It's this big huge and heavy clunky box, the mouthpiece is always falling off, it incessantly beeps at you and will even honk your horn if you don't blow into it within a minute (even though it says you have 5 minutes to re-test). The rolling re-tests are required far too frequently and trying to blow into that thing the exact way you had to not to fail it was tiring and painful and I don't even know how it can be safe to drive when you have to do that every 15-22 minutes.

Do not go with this company! Also, I will absolutely reach out to a lawyer and the BBB if they continue to harass me for money to "close the account" when the account was already closed over 2 months ago! STAY AWAY!

Intoxalock was great when it came to getting me set up for the installation, and the device itself was fine once I got the hang of it and was careful, but when it came time for removal, I was hung up on, unable to be helped over their chat feature, and despite it being almost two weeks after I was eligible to get my device removed, wouldn't send a work order to my service center to get it out.

Since I was authorized by my monitoring authorities to get it removed, called and verified that with them, and have my certified driving record proof that I no longer need the device, I got it removed, and now my service center is peeved because they can't close out the device since Intoxalock didn't and wouldn't schedule my removal even when I tried calling, was then hung up on, tried the chat feature (and was told to call the number where I was hung up on) and on their website their "device removal request" apparently doesn't work. Now I'm probably going to get hit with extra fees because I didn't wait for them even though I was given the go ahead by my monitoring authorities and the IID requirement for me ceased on 12/17.

Update to my update--six months later (June 2023):
I would recommend THOROUGHLY researching other companies in addition to this one. The entire 7-month long experience (one month longer than it should have been due to "complications") has been nightmarish. The response team to poor reviews are able to salvage SOME of the experience, but not enough to warrant anything greater than a 1-star review.

In my time with Intoxalock, after experiencing theft of property from the shop that installed my device (an Intoxalock-partnered and -authorized auto shop), technical issues on multiple occasions that resulted in me being unduly charged, and severe incompetence in their compliance department that also resulted in inaccurate charges and a delay in having my device removed, an associate finally reached out to remedy the situation and reverse the charges. Excepting the stress and time required for me to manage and resolve these issues on my own, despite having spoken to multiple customer service reps over the course of WEEKS, the issues were FINALLY resolved.

I don't know that there is a better company out there, but I know this one was awful.

Update to initial review (Nov 2022): A supervisor reached out to me to explain that I likely worked with a new, less knowledgeable representative who might require more coaching. He did a great job working with me to adjust some of the charges and overages on my initial billing. He was also friendly, informative, and provided excellent customer service. Although, because of my original experience, I can't completely justify a 5-star rating, his remedying this situation has turned this experience around for me, and I'm glad to provide a 4-star rating and even recommend this company.

Worst company they refer me to some grauge with a shady owner it took me about 16 days until I was finally able to use my car when it's originally supposed to take them 3+5 hrs install they installed it wrong not one but twice sent a bit to my house in the dark with a flashlight that told me he was smoking meth an it worked for him when he blew into the machine to test it so my ADHD medicine should be fine.inleabe the grauge my thermostat don't workucky I had a warranty they release parts in my xar for old parts finally after all that vjllsjut there machjnr has faiked me for alcohol violations nit once but twucr tbis week. That's $75 I've had to pay the company twice for $159 drive 45 min nearest service station and oay another 20 to reset it...I've beeb siber 3 years this pasf August., they tlkd me to wait 25 min before driving after using perfume lipstick or anything. Like wtf biggest pet peeve press #1 for English &get some argumentive foreign person you can't even understand that refuses to give you an American supervisor so I told him I'm going to rip it outta my f****** car. So they said maybe a faikty macnjne you will have to pay to test. Naw your $#*!s a joke calling better bureau Business aswel as aaeyrr Monday you $#*!ed me out of $150.00 for your company another $40 for grauge bout same in has for tbe 45 min drive. $#*! that

DO NOT USE INTOXALOCK! Biggest rip off ever. I was with lifsafer but most centers closed where I was at. Paid 150 for an install. INTOXALOCK is charging you the install, a lease payment, and a biweekly charge of 53 dollars on top of the shop service fee of 40 every time u go in... doesn't matter if u have a defective device or if your battery goes dead or gets unhooked once. Got charged 40 dollar shop fee for unhooking my battery once with a 30 dollar waiver on the interlock side. 48hrs later I get the same lockout reading which now their asking for 70 dollars to reset again even though it's device issues. Supposedly if the device gets too hot in ur car I won't register your breath temperature correctly causing a lockout. So if you live anywhere that gets over 80 degrees then please take my advice and never choose INTOXALOCK. WE PAY TO HAVE A DEVICE THAT IS FULLY FUNCTIONAL WITHOUT ISSUES... THEY CAN'T KEEP THEIR END OF THE DEAL BY BEING A RELIABLE COMPANY WITH A WORKING INTERLOCK DEVICE. COMPANY DOESN'T WANT TO MAKE IT RIGHT EITHER. $#*! INTOXALOCK AND I HOPE THEIR WHOLE SCAM BURNS DOWN AROUND THEM. $#*!ING CROOKS BY FAR.

Josh Greenfield sold me a device with a hole bunch of lies I was told by him as long as I provide the papers that were given to me by them to the dmv I would be able to drive
Let me note my mom is disabled and owns the car that I purchase a device from intoxalock its really big balky and I never new about any of the hidden fees until after I got all the paper work
Now josh told me it was free install lies it was 130$ to install
Josh never told me how long it would take to install i never new until I got the car to the shop
it could take a hole day
After finding all of this out I called to get the interlock uninstalled
They said they would not do it with out a probation letter and that I'm on probation
Now with that being said I have completed probation in 2015 and its 2020 now
The main thing here is make sure the rep. Explains everything to you first before you say OK
This would not be such a big deal but my mom is disabled and I have to babies at the house under 2 now the only way we can go anywhere is if we walk or take a cab
Because the dmv would not except the intoxalock paperwork
Let me add its not easy to get ahold of these people I spent over 10 hours on the phone and still got no where along with a doesn't hang ups

As far as nightmares go, Intoxalock gives, "nightmares", a whole new meaning. I spoke to Mo and Mo told me that it would be smart to get this device before I went to court. Mo asked me for card information and said she would start the process. Mo took $51.64 off of my debit card.

As far as getting this device, I decided to wait until after court to see if I would even need this device. I called back a few days later to let them know and they told me they would cancel my appointment and they would leave the account on hold until after court. I did not want them doing that, but they assured me that they would refund every penny.

After court, I called to let them know I definitely did not need their device and to please cancel the account and refund my money as they had promised. I talked to multiple agents daily after this, because my money was never refunded. I was hung up on and told that they did not know who I spoke to. They put me on hold, asked me if I found out additional information on who I spoke to, and hung up on me.

Finally, a supervisor assured me that my money would be refunded through a goodwill credit. Keep in mind, this was supposed to be a canceled account. I asked how goodwill credit would get back to me in an account that does not exist? Then, they assured me that it was a refund.

When I got off of the phone, I had an email saying that $51.64 was taken out of my banking account and that I was put on autopay. Every agent and supervisor gave me multiple lies and assured me that everything was taken care of. This is the most horrible business that I have ever dealt with in my entire life. As far as ratings, there is nothing low enough that even exists to rate them. This is a horrible company, horrible customer service, and crooks defines this business perfectly.

I got the Intoxalock installed on January 6 on January 16. It drained my battery. After getting a hold of roadside service, they told me to call AAA so I canceled my roadside service and now I have AAA I had another unit put in which was also faulty got another handheld device that was faulty. Finally got my fifth hand held, and it is working for the most part, I almost got hit yesterday around the rotary because the machine went off. I let it go off and got around the rotary before the guy was too close to me. I told a customer rep today that if it's the interlocks on my life it's gonna be me not the machine, they are the worst company ever hard to get a hold of and really rip you off as far as money. If I had the money, I'd switch to another company the unit and its self is very dangerous while driving cell phones are illegal, but this machine is legal, they say pull off to the side of the road. How do you do that in traffic or off the highway? I really would like to know how many accidents or deaths have been caused by this machine. I got out of my car last night after putting it on PowerSave and was walking away And the horn and the lights started going off I had no idea why I had to get back in and restart the car so now I can't call the car possessed anyway the only way we're going to get anything done with this is from the people that are using the machine you need to post on true pilot, you can look up the CEO on Lincoln and let them know what's going on You can also consumer reports and put it on there and of course the Better Business Bureau. Write your DMV when I went out for my road test I had to pull over twice my DMV driver was not impressed and violations. Should not be for stupid things that you can't get a breath and it only should be used in alcohol that's it. That's what it was made for, so yeah they are scamming. I'm doing everything that I can as I can say people is do as much as you can and if you have to get a lawyer. I keep a journal now on phone calls reviews anything that I have done.

Miserable, lengthy and costly experience
Fast with CC charges. IMPOSSIBLE TO GET ON PHONE TO RESOLVE

I was lied to from day one. I was told they are a transparent company, with no hidden fees. Lies! I can't even begin to explain the crookedness of this company. I have been locked out for nothing, more than once. My wife and I made a trip last Christmas season to do some shopping about an hour away. I drove there, obviously my car started. We shopped for 2-3 hrs and didn't eat or drink anything. I was locked out for nothing. Similar things happened over the year, like cold weather killing my battery, and being charged for not even driving. I was due to have the device removed 11/22 and because they are so slow and trying to rape you for every cent, it took an extra month to be removed. Last week when picking my son up, I blew in it for the 3-4 time in 30 minutes and breath didn't register. I was able to blow in it minutes later and passed. They know I wasn't drinking, due to the fact that it finally did go through and told me the fee for the lockout would be waived. It wasn't and I was told, it was due to previous bs lockout. I know that this is supposed to be an inconvenience, but this company is the WORST! I highly recommend going elsewhere. Last thing, I called on Monday to schedule removal and customer service put me on hold to call garage. When she came back on, she lied to me and told me, the garage didn't have time to get me in and unfortunately I had to take it in to have it calibrated on Monday and back in on Tuesday to have it removed. When I asked the guys at garage, they informed me that not only did they have time to remove it, no one from Intoxalock called. I'm sure this was a ploy to get more money from me. I wouldn't recommend this company to my worst enemy. You've been warned!

Sooo, in this latest episode of "how can intoxalock make your day worse!" I shut my car off and went into a store to pick up a few things. Never once heard the device make a noise. Was in the store for a half hour and came back out to find that my device was in a lockout. I call the company, they say I'm in a lockout due to not blowing for the retest. Funny, my vehicle was turned off and I was inside the store when they say the retest went off. Even have pics from inside the store at the same time it was supposedly going off about a retest. I call the company, they say I had to have left my car running when it went off for a retest. Guess they don't realize that gas is too expensive right now to leave the car running. Now, I have had that device for over 2.5 years now and have never had a lockout for failing to retest or having alcohol in my system, I think I know how it works. Now I'm all the sudden being told that I have to wait for 2-3 minutes after shutting off my vehicle. I have never once been told that in the entire time I have had this garbage in my vehicle. Oh, I called a day later and the next agent I spoke with said that she was going to do an investigation and get back to me within 24 hours. That was Monday, 2 days ago. Btw, I have a camera in my vehicle and the lady told me that she could check the video to see if I had shut off and exited the vehicle before the restest went off. Plus, looking at the bill, it's not a $75 fee, it's an $80 fee. Think I'm gonna have to my lawyer in on this one. Intoxalock, ya'll have gotten enough of my damn money and if there was another company within 50 miles, I would drop your sorry company. Thank God I should only have a couple of months left with this crap!

Terrible service all around, from the device to the company. Intoxalock will frequently send reminders to "unplug your device and bring it inside during cold evenings" to avoid damaging the device. However if you do unplug it, the sticker on the back or an observing employee will remind you that unplugging the device is considered "tampering," which is a felony. If you don't want a felony, or if you don't consider a 70 degree evening cold, the device will run your battery to the point that it only takes a few hours to fry a brand new battery beyond repair. In order to avoid the $80 lockout fee that comes with jumping the car/replacing the battery, they require you to call before and after maintenance. If you do exactly that, they'll charge the extra $80 anyways and say "well we don't have a record of you ever calling" when you call back a 3rd time to question the bill. Customer service can't drop the lockout charge so they'll submit a request to their higher up who's supposed to get back to you in the next 72 hours. 96 hours later you still won't have a call back and, shockingly, customer service has no record of you ever calling.
People aside, the device is ridiculous. SmartStart and several other devices will allow you to drive your car with nothing more than a warning if you blow 0.06 or below. Intoxalock fails you if you blow 0.01. I failed due to a closed container of Lysol wipes on the passenger side backseat. I failed because my passenger very briefly opened a travel size hand sanitizer. So forget shopping for any cleaning supplies. Even if you blow 0.0
Several times, then blow a 0.12 while driving because of a perfume bottle in your purse, then pass with 0.0 all within 5 minutes, you're still definitely getting the $80 lockout fee and a strike against your compliance.
Even the app is useless. Half the time I went to pay my bill I would click on the line to type in my credit card and the app would crash, or it wouldn't pull up s keyboard to let me type the numbers in.
Intoxalock takes the cake for being the only company that absolutely guarantees something will get messed up or you will get screwed over every time you interact.

Have had Intoxalock almost a year, had NUMEROUS problems with the unit and their customer service is HORRIBLE. When I first contacted them to inquire about pricing and installation I was told the installation would be free and the service would run around $90 per month. Scheduled installation at Car Toys in Hurst, lost a days work waiting for unit to be installed then when I pick my truck up I'm hit with a bill for $165 plus another $130 for shipping. Had to have my truck for work so I coughed up the money then after several phone calls and bad customer reviews they finally refunded my money. Today I try to start my truck and the unit keeps displaying "Waiting for RB to reset" then does a 5 minute countdown, then repeats the process again. Supposed to work today and am out over $1100 for not being able to make it to job. Called Intoxalock for tech support and they say the unit needs to be replaced, that I have to have my truck towed AT MY EXPENSE to Car Toys to have the unit replaced. Car Toys has units in stock "for new customers" but Intoxalock won't allow them to assign them to an existing customer that is has a faulty unit and is unable to go to work because of their faulty unit. They tell me I have to wait at least another two days for them to ship a new unit out and schedule replacement. Bottom line is I'm going to be out at least three days work along with tow charges because of their faulty equipment and their horrible customer service. They have equipment on hand for new customers foolish enough to sign on with them, but they won't allow it to be used to make things right with existing customers

Until this evening I had been without my truck for a day and a half. Initially I was comforted by a customer service rep Nate. Then he did what everyone there has done. Told me he'd call me back in 20-25 minutes and did now. I frantically tried calling him back as I sat in the service center parking lot. I had replaced the battery in my truck by myself the night before because there service center had the truck for 6 hours and did nothing. After speaking with them at 9 am when they opened I was told they would "try to get to it today." At 2.13pm i called the service center to check on the status and was told "they'd call me back in 30 mins and the vehicle was in the garage being finished up." The problem was that I was sitting in the parking lot looking at my truck when they said this to me. The truck had not moved. I also had left the keys in the cab of the truck the night before. I walked in to the service center and asked how it was going? They said the truck is fine and the engine cranks right up but they couldn't start it because the spare key I had hidden in a magnet box outside the truck for them to access the cab doesn't have a chip. I replied, " that's correct, and I told you where the chipped key was at 9am." I went out to the truck and the let's we're exactly where I left them. I almost drive off. They did not perform the diagnostic they told me they did, they did not pull the truck in the garage like they said they did, they did not communicate with me the way they said they would. I paid $106 and lost almost 2 days of work for them to tell me there was nothing wrong and the new battery I put in solved the problem. I've contacted my bank and reported fraud after paying because I didn't want it to end in a fistfight. Intoxalock has been unreachable during this whole ordeal and could care less that their service centers operate this way. Do yourselves a favor and go literally ANYWHERE else.