Intoxalock® Ignition Interlock Device

I have called this company 5 times this a.m. between 9 a.m. central time and 10 a.m. to obtain a refund of $37.50 for an unauthorized payment they stole when I was trying to locate the nearest company in my area. My mistake was giving the rep my credit card to store on my new account for future payments if I went with them. But, I chose not to. The rep Latasha Patterson has not returned my calls or emails because apparently, only the initial rep I spoke with who set up my account can reverse the charge. When I called today, 2 different male reps hung up on me after they asked me why I was closing my account. One actually laughed and said, "why would you do that?" Then hung up on me. To go through their telemated system takes 5 minutes plus 10 minutes of waiting on hold before someone answers. Then I was just transferred around and eventually sent to Latasha's voicemail. Now I have to call my credit card company to deal with this unauthorized charge. I never signed a lease or installed their device so what am I paying 37.50 for? Avoid this company as they charge customers cards after they obtain payment info but tell them it's only for future payments once the device is installed. No luck with obtaining a refund after spending at least 1.5 hours calling and emailing Intoxalock.

I wish I had looked up the reviews first. Worst mistake ever. Have it on for 6 days and already have me in lockdown for 3 violations that the installer never heard of. Didn't use my car for 2 days and put me in lockdown because it said my unit wasn't charged enough! Not my fault and no way to charge it. What do people do when they go on vacation and don't use/start their car for a few days or a week? Apparently you can't do that and then they want $75 to get it recalibrated. So you're getting penalized for not driving you car! Makes no sense. Now this 3rd violation said that the devise was disconnected! I had it recalibrated after the bs low battery situation, drove it home. Then next morning was locked out again saying it was disconnected. No one was even in the car or tried to start it. Complete money making scam! And customer service sucks! No one answers and then the last guy legit hung up on me. Go somewhere else! Anywhere is better than them. I have 6 months and 1st week is complete hell! If I don't get satisfaction, I'm going somewhere else

I haven't had a drivers license since 1988 when I was 18 years old, so I was very surprised when I called Intoxalock and was told that "I'm looking at your record right now and you qualify to get your license back after you show proof that an ignition interlock has been installed in what ever car you are driving". So, I immediately paid Intoxalock $80. Then another $37. Then the next day I paid the shop they made me an appointment at [Rippin Rides in New Cumberland] another $325 to install the unit... Now I was told by PennDOT that I'm not eligible for this or any kind of driver's license, so now I have to take the car back to the shop that installed the ignition interlock and pay them a 2nd time to remove it... This Company is basically running a SCAM and I'm embarrassed to admit that they scammed me...

Can not do anything correct. Can't send work orders properly to get work done at Intoxalock "dealer". Can't call back or do anything they say they will do in the slightest. Spent well over 30 hours on the phone with them at this point just trying to get work orders to get my truck fixed at body shop (interlock has to come out for shop). IF YOU FIND YOURSELF WITH THE OPTION OF SMARTSTART OR INTOX DO NOT USE INTOX. Company is a joke, they're time is valuable and mine is not.

Went to nj DMV. DMV said I had wrong paperwork intoxalock sent copy different paper to DMV had to Uber back to installer to fill out and sign new paperwork ubered back to DMV only to be told paperwork still wasn't correct.took Uber home will continue tomorrow lost unpaid time plus Uber costs and still not finished intoxalock is not a good company find someone else also had unit 1 hr and already violation came up had to return to installer POS

I'll keep it short so as not to bore you all with the NUMEROUS problems with intoxacrook, just know that they are HANDS DOWN the worst decision you will make, trying to save a buck! Old, junk equipment, extra service fees, lie after lie after lie, horrible customer service, brought to you by outsourcing to the middle east, lockouts that set you up for failure, cancelations of service after they steal your money and your service gets extended by your monitoring authority...lots more...GO SOMEWHERE, ANYWHERE ELSE for your iid

This pic was the SAME DAY that I had my recalibration done, and AFTER they took my payment 2 days early

Intoxalock machine in my car malfunctioned on it's own and locked out and intoxalock made me pay $80 for their machine malfunctioning on it's own. That's some bs

This is 3rd review I've written in my lifetime. The first 2 were positive. Guys & Gals, RUN AS FAR AWAY FROM THIS COMPANY AS YOU CAN! They promised me a sign-on rebate … It NEVER CAME! They locked me out of my car, yet gave me no reason why. All my tests were.000BAC … I NEVER would dream of tampering with my equipment or try to "game the system." I'm not an idiot … Yet they gave me a service-lockout. One person told me it would be $250 to rectify the matter. Another told me it would only be $53. I could go ON & ON & ON! My life's mission is to save as many people as I can from this awful company. I'm even going to do all I can to get my home state of Tennessee to PLEASE rescind their certification for INTOXALOCK. This is how ABYSMAL this outfit it. I don't care what you have to do, NEVER DO BUSINESS WITH THEM! On a scale of 1-to-10, I would give them a NEGATIVE 4,000. Walk, ride a bike, ride a horse, crawl on your knees, just NEVER NEVER NEVER PUT AN INTOXALOCK DEVICE ON YOUR CAR!

I had the device installed over 2 years ago. The eligibility was 12/24/21 which I went to the registry for the hearing 1/6/22. The officer had cleared me & passed the paperwork forward for the removal. I had looked for a removal date & was told it has been extended 6 months. I asked why & was told because of the infractions on a report. I asked what report & was told it's a page worth. I have asked 6 times & they still have not provided it. The device was faulty which the servicing people had informed Intoxalock of. The unit had a bad relay & the part had to be sent from Intoxalock by next day air. The delivery was not done & I was without my car for 5 days. The device had be recalibrated, then had another issue so it needed to be recalibrated again. The unit has been recalibrated 3 times during the month of March & needs to be recalibrated again on March 31. I have asked to talk to a supervisor/ manager about the out of pocket expenses & loss of income but Sean (wouldn't give has last name or employee ID number) was extremely rude & also said that he would check on something & could he put me on a short wait time. I said that was fine but after being left on hold for 20 minutes I gave up. Intoxalock needs to either provide proof of this "so called" report or remove it as they've been instructed to do by the court & the registry. I give them a negative 5 because they are rude & not helpful at all.

Haven't had device a month they installed incorrectly car almost caught fire! They wont pay 4 damages!

I had the intoxalock device for a year with many issues as far as customer service and over charges. I was successful done last year but turns out I was still getting charged for roadside assistance. I had no idea for about 8 months. When I finally realized I gave them a call and was told that I would get reimbursed within 5 days. Waited 10 days and nothing. Decided to call back today just to be told that I needed to wait and call back on the 26th of this month to get this resolved as it was on qued. At this point and 20 minutes later being placed on hold I asked for a manager, customer service representative told me that the manager could not do anything and it was pointless to speak to them. To just call back AGAIN on the 26th to see if it could be resolved. That would be 3 times I have to call about the same issue, and mistake on their end, not mine. Have paid my dues and then some. Don't think it is okay in any shape or form to keep on taking time out of my busy time to call a service I should have been done with 8 months ago. I wasn't even given the option of speaking to a manager and I asked 3 times. This is not how you handle business or treat people.

The initial agent I signed up was amazing. She sold me on this company with her customer and empathy along with a rebate. I followed directions for the rebate and NEVER RECEIVED it. I've had several issues with lack of customer service afterwards. I purchased another vehicle and needed to switch the device from one car to another and was quoted one price only to drive 2hrs and a higher fee quoted to me. Several times the device didn't prompt correctly for breathe which when I just recently calibrated my device they switched it. Now two days later I've been sitting in my vehicle for an hour unable to start it due to a device failure. Spoke to one agent name Luis who basically tells me there is nothing that can be done to aide me during my crisis. The service center is closed and that I can make an appointment with my service center on Saturday. Only for me to Google and notify my service center is closed all weekend. Have to uber home leave my brand new vehicle at my employer. Called back spoke to a different agent and was told to call back in the morning and schedule an appt for a different service center and call and have my vehicle towed to the service center. All a huge inconvenience to me the consumer. Nothing appears to be in place for the consumer in a crisis situation. I dont reccomend this company. There is no customer service department to make complaints and when you ask for a supervisor you get disconnected. This place stresses you out and the lack of empathy is heartbreaking and frustrating.

Renewal expiring! Cannot get anyone to give me proper service! Spent 3+ hours on phone and online trying to fix situation! STILL not corrected!

Unless you want violations for the smallest things please keep shopping! This company isn't worth the stress In an already stressful situation

Aside from the b. S hidden fees and horrible customer service, the device is sub par at best. After having it installed in my 2006 trailblazer by a very well respected and competent mechanic I had nothing but problems with it. It would draw my battery down within hours of shutting off the car. Prior to having it installed I installed a new battery, alternator, idler pulley, belt and battery cables. The charging system was working flawlessly before installed. Adding insult to injury, talking to a human being is next to impossible if you're having a problem. If, and I mean a big "IF" you do get to talk to a human... It's a middle eastern call center and they have no information or ability to tell you anything helpful. I've been charged $75 for resetting a lockout due to supposedly missing a rolling retest... Problem is, I wasn't even in the car, nor was the car running. It's a very fruitful racket for the company, consumer not so much. If I wasn't over $1,000 into this thing already I'd rip it out myself and drive anyway. If you're unfortunate enough to be in a position to require an ignition interlock, prepare to be financially violated constantly, and have your privelages revoked at least once.

Horrible do not use! Such a rip off. They charge you $75 for every possible little thing. Had smart start for 2 years and never had this issue!

These people are disgusting criminals. They will treat you with respect when you are a customer. When it comes time for removal, they will treat you with no respect. I had some nasty midwestern witch over the phone charge me $108 for removal, intentionally decline to give me a tracking number for my 922 form for the DMV, and after following all the rules with the device and calling a week ahead of removal, I was told by the service center that they didn't send the 922. There is no reason I couldn't have received a tracking number. They charged me for 15 days when I had 4 days left on my last billing period. After making over $1000 off of me they treated me like I am worthless when time for removal came. I have tried calling twice to get the tracking number for my 922 and the customer service representatives cut me off mid-conversation when they realize I'm not a new customer and transfer me to a line where I am put on hold for 30 minutes, talk to a nasty person, and get put on hold again. This experience was a nightmare. Let alone the device I had for 8 months was distracting when it asked for breath samples while driving. DO NOT USE THIS COMPANY. THEY ARE CRIMINALS.

I had intoxalock in my car for a year... and a bonus three months and two calibrations I was charged for due to Covid. This is a bulky, outdated system that destroyed two batteries in that short time and now my car is in the shop for the second time since removal as they try to figure out the electrical damage that was caused by this unit. It malfunctioned often and average hold time for customer service is ALWAYS an hour or more. When it needs calibrated, it reminds you 2 weeks out so you literally spend half of every month listening to loud beeping and chirping and starting your car is delayed even more while this message flashes incessantly before allowing you to blow. And it's almost as if the rolling retests are so distracting and dangerous by design. Sometimes I'd make it a mile before it was requiring one, which was a bonus, but never drove for more than 5 minutes without one being required. I have literally had to blow 5 times in my 12 mile commute to work. And two times in my trips to the convenience store 1.9 miles away. I knew this wasn't the norm as I knew two other people with other brands of ILLs but of course Intoxalock said not a problem with their system. Bottom line. DO NOT lease this unit.