I went to hot topic for the first time in months and signed the clipboard for my hot topic cash. Later that night I received a text from a random number asking if I want to be friends and if I worked at hot topic. The only thing I can assume is that they saw me write down my number and copied my number down to text me. I was very uncomfortable and lucky enough that he left me alone after I told him to. I brought this up to a manager and she said she would let corporate know. However, nothing has been done. They could easily cover the clipboard as people sign or remove it from the counter after people sign but their excuse was there isn't enough space to remove it from the counter and their boss told them to leave it out. Hot topic does not care if people's info is accessed by other customers or that someone could easily be stalked by knowing their full name and number. DO NOT SIGN THE CLIPBOARD!

I am a big fan of the movie IT and my friend told me today that Hot Topic released a new exclusive -- Pennywise in the Gutter pop figure scene. I called around different Hot Topics and they were all sold out except for the store at Stonebriar Mall in Frisco, TX (they had 4). Excited... I told them I was on my way to pick up one. I drove from Dallas (about 45-55 mins) and when I got there... one of the ladies told me in a very "smiley, cheerful demeanor"... oh... we sold out... somebody bought them all 30 mins before you got here. Hot Topic Management - I know CASH IS KING and if YOU SNOOZE, YOU LOSE but do exercise some discretion. When you are selling an exclusive item -- please be mindful of your other customers. Why was it ok to sell 4 of the same exclusive item to one customer? Wasted my time... Yup -- one star in my books.

In December I ordered several items for my boys for Christmas. It was shipped piecemeal over several weeks. I was still waiting for the last pair of jeans when my account online said everything had arrived. They did finally arrive a few days later, but in the meantime, there is literally NO ONE to contact about concerns. I placed another order early this month of two pairs of jeans for my son and a cheap tote bag so I could get 20% off everything. No emails from them about shipping or processing or anything. I log in to see what's going on and my order has just "disappeared" like it never existed. Luckily it doesn't look like I was ever charged either. If you like their stuff find a store to visit. DO NOT order from the website.

I placed an order on 12/28/17. I received the wrong order, i sent an email on 1/7/17 to *******@hottopic.com. They replied promptly and addressed the issue. They told me my item was no longer available, It is there mistake, why did they send me the wrong item rather than notifying me. Instead they purposely messed up my order and i have to wait even longer. I thought this issue was solved because they told me to expect a refund 5-7 business days. Its 1/16/17 and no refund whatsoever. Wheres my money? I have been waiting so patiently and i am very disappointed.

1. There are often huge delays in order shipments.
It can easily take 8-12 days before your order even gets shipped (on the items that are in stock)
2. Their customer service is horrible.
They respond to your e-mails pretty fast, but the help they give you is next to none.
They are never willing to help you.
Most of the customer reps barely speak English (and that includes written English too).
It often takes me time to even understand what they wrote down
3. If you order a collectible item, like FUNKO POP, get ready to receive it in the DAMAGED BOX and when you contact them requesting a free shipping return because the item arrived damaged, they take the life out of you by telling you that the box, not item is damaged so they can't give a free return.
So they pretend to not understand the value of collectible items like FUNKO POPS goes down A LOT when their boxes are damages.

All in all, almost every time i bought something from them I had a bad experience.

Ordered items on Nov 24th. Like--10 of them. Firstly, they put false stock numbers in their e-commerce shopping cart so that items never show "out of stock". You order a bunch of items, and then two weeks later it's roulette as to which item in your order gets cancelled. I called customer service not once, but twice, and each time I was on hold for 30+ minutes before even reaching a representative. You talk to the rep, and it's obvious they are reading off cues. One actually told me, on a Wednesday night, that my order (that still hadn't shipped) would arrive that Friday. Bull. I worked in shipping, and no matter what carrier you use, nothing is making it from TN or CA to NY in one shipping day. My order arrived the following Tuesday. Meantime, I asked if they could check with the shipping department to see when my order would be shipped, and they literally said "we can't do that, I mean, I could send an e-mail but they probably won't respond". WHAT? Worst customer service experience literally ever.

I am sick of being on hold with Hot Topic for an hour, only to be given their lame excuses or to have to call end and have to start over. I ordered a ton of stuff on November 15 for my teens for Christmas - called on Dec 6 to see where it was and was told that most of the order was now out of stock and the 2 items in stock would be shipped at no cost overnight and the rest would be refunded. It's now the 15 Dec and I have no items and no refund. Next step for me is making sure my children and their friends no longer shop Hot Topic. Ever. Period, and contacting my credit card company to make sure I get the charges reimbursed. We spend a lot of money in store but not any more! Sorry-a** company selling marked-up cheap rubbish- with customer service to match

PLACED ORDER BLACK FRIDAY, CALLED TWICE TO SEE WHAT WAS GOING ON BECAUSE IT HADN'T MOVED, WAS LIED TO TWICE SAYING IT WAS GOING RIGHT OUT AND 15 DAYS LATER MY ORDER IS CANCELLED BECAUSE THEY "RAN OUT" - NO KIDDING BECAUSE NOONE BOTHERED GETTING MY ORDER READY IN 15 DAYS NOW I WON'T HAVE THIS FOR A CHRISTMAS GIFT, ALSO SAID I WOULDN'T GET BACK THE REWARDS I USED TO PURCHASE THIS, REWARDS I HAD EARNED AND NOW I LOSE THEM BECAUSE THEY'RE TOO LAZY TO GET ORDERS READY? ITEM WAS IN STOCK WHEN I ORDERED BUT CLEARLY AFTER 15 DAYS IT'S BOUND TO RUN OUT, RIDICULOUS, WILL NEVER ORDER FROM THEM AGAIN. NOONE ANSWERS THE PHONE NOW EITHER, MY "ESTIMATED WAIT TIME" HAS BEEN 10-20 MINUTES FOR THE PAST HOUR NOW.

I also had a bad Black Friday experience. I ordered three shirts, and when I checked the tracking, it had said "label created," for two weeks. I attempted to call the customer service number, and got cut off the first 7 times I tried. Finally, the 8th time, I got through and spent more time on hold while they "looked into it." By the end of the phone call, I was told my order would be shipped out overnight for no extra cost, and they apologized. Here I sit almost 3 days later, and it is still pending. Now I also received a new email saying one of my items is no longer available... (it was when I ordered it...) So needless to say, I am NEVER ordering from their website again, and I don't recommend it to anyone. It's a headache and a scam. I am extremely disappointed.