alex p.

1. There are often huge delays in order shipments.
It can easily take 8-12 days before your order even gets shipped (on the items that are in stock)
2. Their customer service is horrible.
They respond to your e-mails pretty fast, but the help they give you is next to none.
They are never willing to help you.
Most of the customer reps barely speak English (and that includes written English too).
It often takes me time to even understand what they wrote down
3. If you order a collectible item, like FUNKO POP, get ready to receive it in the DAMAGED BOX and when you contact them requesting a free shipping return because the item arrived damaged, they take the life out of you by telling you that the box, not item is damaged so they can't give a free return.
So they pretend to not understand the value of collectible items like FUNKO POPS goes down A LOT when their boxes are damages.

All in all, almost every time i bought something from them I had a bad experience.