Laura P.

I am sick of being on hold with Hot Topic for an hour, only to be given their lame excuses or to have to call end and have to start over. I ordered a ton of stuff on November 15 for my teens for Christmas - called on Dec 6 to see where it was and was told that most of the order was now out of stock and the 2 items in stock would be shipped at no cost overnight and the rest would be refunded. It's now the 15 Dec and I have no items and no refund. Next step for me is making sure my children and their friends no longer shop Hot Topic. Ever. Period, and contacting my credit card company to make sure I get the charges reimbursed. We spend a lot of money in store but not any more! Sorry-a** company selling marked-up cheap rubbish- with customer service to match