Sarah Z.

Ordered items on Nov 24th. Like--10 of them. Firstly, they put false stock numbers in their e-commerce shopping cart so that items never show "out of stock". You order a bunch of items, and then two weeks later it's roulette as to which item in your order gets cancelled. I called customer service not once, but twice, and each time I was on hold for 30+ minutes before even reaching a representative. You talk to the rep, and it's obvious they are reading off cues. One actually told me, on a Wednesday night, that my order (that still hadn't shipped) would arrive that Friday. Bull. I worked in shipping, and no matter what carrier you use, nothing is making it from TN or CA to NY in one shipping day. My order arrived the following Tuesday. Meantime, I asked if they could check with the shipping department to see when my order would be shipped, and they literally said "we can't do that, I mean, I could send an e-mail but they probably won't respond". WHAT? Worst customer service experience literally ever.