HotTopic

I've been shopping at hot topic for a couple years now and every time I go to the pants area they never have plus size. I've only found pants that fit me once and it was the only plus size in the store. I think it's unfair that they don't have sizes for everyone and the only way you can get them is by buying them online, they should have them in store like everywhere else.

Great company and awesome products! Always find what I'm looking for plus more. Love the tshirts and funko pops!

Bought the spirited away sprite soots hairties, there is 2 in one pack for 9.90$, not even a day later, one hairtie already broke even though i did not stretch it. The charm was loose on it as well, will not purchase them again, and not worth 9.90 in my opinion, i live in harrisburg, and i go to the park city mall, they have a hot topic there.

1. They remove all negative reviews under the pretense of it "not following website guidelines"

2. Once you purchase items they may modify/change your order without asking you. Once they tell you they modified your order, they say that they can't cancel it. Even though they themselves have modified it... make it make sense. Anyway, a lot of their designs are created by independent artists I highly encourage buying directly from local artists.

I ordered a pair of Velvet Boots as a Christmas present, but I received a Doctor Who button up shirt instead. When I called customer service they gave me a refund, but could not provide the boots as they were now out of stock. They ruined the most perfect present and now I can't find another pair of boots like it. I was able to keep the shirt though so that's a plus...it is 2 sizes too big so it's perfect.

My daughter and I have spent thousands of dollars here over the years but its all changed. Management at corporate and store level is terrible. They don't care about customers anymore. You can't get help from ANYONE. The bank that has their credit card, COMENITY BANK, is the worst! I would rate them "0" but that isn't an option. I won't do business either again. They just lost 2 more customers. Whatever you do, don't go to he one at Town Center Kennesaw, GA. Save yourself a headache and rising blood pressure!

Very awesome store and the staff are very helpful. This is definitely my favorite store to go to anytime.

We had shopped at Hot Topic for years. This morning their website was hacked and items were purchased through my credit without my authorization. I called immediately and was basically told, too bad, not our problem, our money now, take it up with your credit card company. I did, problem solved, and you will never have our business again.

They have a lot of different sorts of clothing and jewelry and other different many things that fit what I like to wear and use. Would recommend checking out.

I order my anime shirt from hot topic because they're nice quality. My last purchases however my t shirts looked like the graphic designs were xeroxed on there. They look cheap. Not only that ONE OF THE DESIGNS IS OFF CENTER. For that I could have ordered from a no name person off Amazon and got it for a lot cheaper

I literally love this place so much- omg-
Words can't describe how much I love it
But if I had to put it into words, it's my favorite place ever
Everything they have is super aesthetic and the employees made me feel so welcome
And all of the tshirts have my fav bands on them, by far I rate this place a good 10/10
It feels just like my natural habitat, keep up the good work, Hot atopic

This is a inperson review but im a closted trans-masc and one of the sales people (forgot the name) helped me sneak a he/him pronoun pin into my bag so my family didnt notice 10 / 10 customer service

Hot Topic sends every month some form of "Hot Cash", a "Spin for Discount", "Discount Promo Code" and many other come on type bait and switch tactics to get you to go to the HT site.
When you arrive and start to shop for items you will see disclaimers that almost any item in stock will have a disclaimer that none of the BS discounts, codes or rewards that drew you on to the site in the first place can be applied to items in your shopping"bag".
They should tell you you might get 20 percent off if you shop for crap that is already on sale.
Too many hoops to jump through. We just abandoned a $164 shopping "bag" as we felt like we were being played.
HT must think thier customers are fools.
We will shop anywhere else in the future.

Have always had friendly experiences inside the stores around kansas but always have had issues with the website sending correct and not damaged items

I've only been to Hot Topic twice but each time I was very satisfied with my visit! Both times I spoke to an employee named Chris and he was super friendly (also complimented my Billie Eilish shirt). Chris was so nice and I had a great conversation with him (both times). The kind of customer service they provide there is the kind we need everywhere. I also love the stock they have! They have so many graphic tee's, pins, stickers, corsets, belts, cute pants, fishnets, etc. They have a HUGE supply of graphic tee's (which is hard to find). I love this store so much and I hope someday I can work there with great co-workers like the ones I met.

Hot Topic has great items that usually have good quality, however, the shipping prices are absolutely outrageous if you live outside of the USA. Two T-Shirts will cost you $30 to ship to Canada. That's almost $40 Canadian for two shirts. To add insult to injury, Back-Order, Pre-Order, or sometimes even items already in stock won't even ship outside the USA. Hot Topic is a great store, but I really detest how international shoppers are treated.

I have shopped at Hot Topic for 20 years at this point. Always has fun items you can't find anywhere else.

I have tried to buy clothes off their website a couple times, and I gave up and closed out both times. The first time, I was baited with free shipping and discounts that turned out to not work in my location. I accept that free shipping doesn't apply everywhere, but why even offer it then? Mind you but shipping was expensive too. I live in a major Canadian city with multiple hot topic stores yet shipping costs $30ish bucks?The second time I tried shopping online with them, they had a buy 2 get 1 free promo. Problem was that it didn't apply to all the clothes, and that some of the dresses that it did apply to were not available to me...because reasons? I'd click on something, they'd have it in my size, and somehow it was unavailable for both shipping and in store pick up. I gave up trying to find a third dress that could complete the buy 2 get 1 promo. Like why even put that on your website if it's not really an offer that actually works?

All the employees were very kind and helped me find perfect school appropriate outfits for back to school shopping! <3

Four years ago, I made a purchase that didn't go well & I never received it. I was very discouraged to purchase anything from the online website ever again until recently I saw a dress I really wanted to wear for my birthday. I took my chances and ordered from them back in August, package came in within a week & during that duration, I spoke to customer service, they were so polite & helpful. I was so impressed that I made another purchase and my purchase of two stripe shirts is another success! My only criticism is that I wish they could update their delivery system where you could track your order through Fedex as well update the status of your order when its been shipped instead of "In Process". Other than that, I believe that the website has potential to grow and be better regarding business.

So hot topic sucks they won't give me my money back to my bank account. Because of. Past complaints. About items being damaged or defective. They wanted me to go waste gas and go to my mall and return the item for my daughter there later i went to the mall i got covi-19 and I had a mask on. And some how still got it. This people take your money and don't return it back to your bank account. When stuff is damaged. And if you return it back to them they charge you $5.99 to ship it back to them. They suck big time.

I love these stores. Most of them I have never had a problem with. The website and the app are AWFUL! I try to place orders and it never let's my submit my order. The app crashes and wont let me add to my cart or even look at my cart. I have made orders, when it worked before, and the items were sent out, got the confirmation email, and then all of a sudden got a refundz and no email as to why it was refunded, even though it had already been processed and shipped. I give 2 stars only because i like the stores, even though they really need to start carrying more of the bigger sizes.

I placed an order for just over $15 on line and did not pick up the item. They told me the electronic prepayment would be refunded. I happened to check my statement and saw they refunded only $2.26. It took a phone call and six email exchanges before there was any resolution, and I am not particularly content with it. Although they accepted an electronic payment and made the partial refund electronically, they will refund the rest only with a check which I might receive in a month. Had I not checked my statement and taken the time to call and wait on hold while one of their staff looked into it and had the subsequent email exchanges, they would not have made the full refund. The inconvenience of a check, particularly when they otherwise made electronic transactions, is a reflection on customer service. They tried to keep my money and then made it difficult to get it back. Hot Topic is not worth the time and aggravation.