I also had a bad Black Friday experience. I ordered three shirts, and when I checked the tracking, it had said "label created," for two weeks. I attempted to call the customer service number, and got cut off the first 7 times I tried. Finally, the 8th time, I got through and spent more time on hold while they "looked into it." By the end of the phone call, I was told my order would be shipped out overnight for no extra cost, and they apologized. Here I sit almost 3 days later, and it is still pending. Now I also received a new email saying one of my items is no longer available... (it was when I ordered it...) So needless to say, I am NEVER ordering from their website again, and I don't recommend it to anyone. It's a headache and a scam. I am extremely disappointed.

Ordered a pair of shoes seven months ago, since they were on sale. Received a confirmation email and that's about it. Seven months and it hasn't even been shipped. They aren't responding to the emails so I can't get a refund. Ripped me off of $40. Don't waste your time.

My daughter and I have spent thousands of dollars here over the years but its all changed. Management at corporate and store level is terrible. They don't care about customers anymore. You can't get help from ANYONE. The bank that has their credit card, COMENITY BANK, is the worst! I would rate them "0" but that isn't an option. I won't do business either again. They just lost 2 more customers. Whatever you do, don't go to he one at Town Center Kennesaw, GA. Save yourself a headache and rising blood pressure!

I'm Canadian and I was doing some online orders, and I kept running into one problem after another. First, all my items were highlighted in red stating that they couldn't be shipped, so I checked in with live chat who fixed my problem. So I started over again, same problem, and same problem even though two staff members stated that my items could be shipped. Fourth time I contact live chat they tell me that the items I've been after are no longer in stock and one item is "too big to ship." They gave me the run around, and the final excuse of being too big to ship? They literally sent me a big box… for one small square item so I don't believe their "too big to ship" excuse because these were boot slippers…

Staff in Alpharetta, Ga don't know their own return policy. Wouldn't let me exchange the same exact shirt for a different size two days after the 30 day mark. Permissible exchange based on receipts language. Manager called me a liar to my face and wouldn't help me out because it's "corporate policy." Obviously taking care of the customer doesn't matter to this $#*! hole. Never shopping here again and complained to their district manager.

I placed an online order which was cancelled on their end and I was not provided a reason for cancellation. I emailed their "order status" email and they replied that they weren't sure why it was cancelled and that I should call. I called and waited on hold for 49 minutes, the agent told me it was cancelled due to a glitch in the system, she apologized and recreated my order. The next day I received another email stating that my order was once again cancelled, I'm still not provided with an explanation of why. And now its 9 days to Christmas in the midst of a pandemic where I can not enter a store to shop and I'm left trying to find something else and hoping it will reach me in time to be under the tree on Christmas morning, when our mail delivery is so backed up that it likely won't make it.
Incredibly disappointing.

I recently purchased a nose ring from here that wasn't even capable of going into a piercing. Totally flawed jewlery. I tried leaving a review to warn others about buying the product for an actual piercing (I even recommended purchasing if you just wanted a fake clip-on style ring) and they keep telling me my review has been moderated and doesn't meet their standards. Sounds to me like someone is just trying to cover their $#*!.

Do NOT purchase from this company. Save yourself the time and money. I ordered a pair of shoes from them. I ordered the size I normally wear since there is NO indication of them running a size bigger. When I received them, they were huge! I asked to swap them for a smaller size and was told that wasn't allowed even though the smaller size was in stock online. I then asked to return them and was told that's not allowed either. They offered no solution to the problem. Customer service seemed to not care at at all about the customer. I will never shop there again.

I've been going to this store since I was a little kid! And I love it. Yesterday I went with 4 of my friends, and we were digging thoughout the pins and searching for ones. My friend is holding one she wants to purchase, and she was fidgeting with it, and all of the sudden the little sticker tag peels off. This worker there immediately gets mad at her and goes off and asks why she was peeling on it, she simply replies it was an accident. We leave because the guy scared us. But later on we decide to go back in hoping he is off shift. We go on and immediately he is following us everywhere (thinking we are trying to steal things) and I think he even told some of the workers. We WERE NOT trying to take anything. We know the consequences. But the fact he kept on following us everywhere, can we browse in peace? How rude and obnoxious. I've never felt so uncomfortable in my life. It's sad.

I really love Hot Topic. After what I had experienced through their online service, I am disappointed. I am a big fan of the anime Sword Art Online, so I ordered a shirt off of there. It said it was in stock so I ordered it. I then got an email saying it was out of stock. I called them, and the guy had told me that their site does not update and it can sometimes say in stock when it's not or out of stock when it's not. The it took them 1-2 weeks for my refund but at least I got it. I also tried sending them Facebook messages and all they did was send me my tracking number or tell me to wait or to call them. Every single time after that has been okay.

I purchased several items online. The receipt that came with the items specifically stated there is a 60 day return policy. The items met every one of the stipulations required for a money back return. When the items were taken to the store for return They were rejected and said to be "clearance". The items are in fact still listed on the website at regular price and are not clearance. The store used to be customer friendly but with the change of the store manager has become not only hostile but dishonest.