Akane M.

I really love Hot Topic. After what I had experienced through their online service, I am disappointed. I am a big fan of the anime Sword Art Online, so I ordered a shirt off of there. It said it was in stock so I ordered it. I then got an email saying it was out of stock. I called them, and the guy had told me that their site does not update and it can sometimes say in stock when it's not or out of stock when it's not. The it took them 1-2 weeks for my refund but at least I got it. I also tried sending them Facebook messages and all they did was send me my tracking number or tell me to wait or to call them. Every single time after that has been okay.