Called hotel first got $179/night. Googled and tried hoteling for the first time Worked fine and saved $40.
First time using this site and everything was easy. Price was right and simple to navigate my way around to make booking.
Hi Rowena M.
Thank you so much for choosing us and taking time to post us your feedback! I'm so happy to know that everything went hassle free for you and you can calmly await your break.
Have a fantastic time!
Best Regards,
Magda S
The Hoteling Team
No problems booking. Hoping hotel complies with agreement and I don't experience problems when I check in.
Hello Rose D.,
It makes me glad to know that you've found our booking process hassle free.
I wish you equally pleasant stay. Take care!
Kind regards,
Magda P
The Hoteling Team
After I made the wrong booking the first time (my fault) my money was promptly refunded and I made the correct one. Easy transaction. Most impressed
Hi Jackie,
It's great to hear that the whole process of cancellation and making the new booking went easily for you.
I wish you a fantastic getaway and many thanks for your five star review.
Best regards,
Ania
The Hoteling.com Team
Arrived at the hotel and the reservation was non existent according to hotel staff - had to book something else.
Hello Rafael,
I'm awfully sorry to hear about the issues you faced upon arrival to the hotel. Let me assure you that this is not our standard practice of customer care. It may occasionally happen that the hotel has the reservation booked under their own internal reference number. If there's anything I can still look into for you, let me know on OnlineAnswers@hoteling.com
Kind regards,
Ania
The Hoteling Team
It's good the web, jut the description of the information of hotel is not very clear. And then the resort fee is not correct amount.
Hi Cristina,
I'm glad to hear your positive comment about our website. However, let me explain that we always provide with all the information we receive from the hotels and I'm sorry you haven't found it clear enough. Also, resort fee is only estimated cost - it depend on local authorities and may change. Unfortunately we have no influence in that.
I hope to assist you in the future again!
Kind regards,
Magda P
The Hoteling Team
Never has finding the perfect room at the perfect price been so easy. All the guesswork has been eliminated and the savings were an added bonus.
Hello Kenneth,
I'm happy to hear that our service met all of your needs and you could easily find a perfect deal. I wish you a lovely stay and I hope to assist you this way many more times. Take care!
Kind regards,
Magda P
The Hoteling Team
THIS IS THE WORST EVER ON LINE EXPERIENCE. Update arrived at the hotel room CANCELLED DONT USE THIS SITE. ALSO CALLED THE NUMBER SPOKE TO CHRISTINA ADVISED NEED ANOTHER BOOKING AMENDED AND THAT THE PERSON ON THE BOOKING ONLY HAD INTERNET FOR A FEW MINUTES WE HAD HIM ON MESSENGER CALL HE SOKE TO HER AUTHORISING ME TO AMEND AFTER HE HAD GONE SHE ADVISED ME SHE NEED TO ASK HIM 3 questions I advised he was no longer on the phone she said it wasn't him it was a recording. WHY NOT ASK HIM THE QUESTIONS WHEN HE WAS ON THE PHONE
Update I phoned the number *******710 spoke to Vira she has forwarded my confirmation and cancelled my duplicate booking. Refund should be 5-7 days.
I made bookings on 29 Oct, no confirmation received but your system saying processing and then stalled, I tried again to book, still the same things happened. Your system appeared to have an error and that my booking didn't go through. I have checked my credit card and it has been deducted twice. I have not received a confirmation email. I have sent an email through to customer service and refunds with no response.
Hello Ruth,
Thank you for updating your review. I'm glad that our agent assisted you with the issue and I hope everything is sorted out for you. Usually it may take up to 5-7 days to receive the refund, however this depends on the bank and it can be even faster.
Let me apologise once again for the inconvenience you've faced.
I wish you a pleasant stay!
Many thanks,
The Hotelling Team
The booking itself was straight forward.
The hotel was terrific, room and meals great.
All in all a great experience.
Hi don,
Thank you so much for taking the time to post us your positive feedback. I'm glad everything went smoothly and I look forward to welcoming you back again in the future.
Best Regards,
Magda S
The Hoteling Team
The booking was smooth and the check-in was smoother. A great deal, a great hotel and a great experience! I would use Hoteling again in a heartbeat!
Hi Eric S.
Thank you so much for all your lovely words about our company, we truly appreciate it! I'm so happy that from the beginning to the end everything was an amazing experience for you and I can't wait to welcome you back again in the future.
Best Regards,
Magda S
The Hoteling Team
Natalia at customer service was awesome by responding to my email the very next day, and helped our organization immensely.
I found my hotel very easily and was able to secure a great deal with Hoteling. Will use this site again in the future.
Hello Monica K.,
I'm really glad to hear that you was easily able to find and book the most suitable deal.
Thanks for your kind review and I hope to assist you with number of your bookings!
Kind regards,
Magda P
The Hoteling Team
The taxes weren't shown upfront WAY before I got to the confirm purchase page. It would be nice to see what the ACTUAL price of a hotel stay will be with taxes included.
Hello SJ H.,
Thank you for your honest opinion. We're trying to provide the highest level of service and all the needed descriptions, however I'm sorry for the inconvenience with local taxes information. I sincerely apologise that you haven't found this fact clearly stated at the initial booking stage. Every feedback is important for us, and I'll pass it onto the relevant department.
Kind regards,
Magda P
The Hoteling Team
From Trip Advisor site, I booked a room in California. We have NO RESERVATION. I called credit card company to report fraud. They removed the charge.
We stayed at the hotel Macedonia in kalamaki. The hotel was clean
The apartment was well equipped. No complaints
Hi Steve,
I'm pleased that everything went to plan for you. Thanks a million for the 5 stars!
I hope you'll share with us many more amazing moments in the future!
Warm regards,
Kasia
The Hoteling Team
I have attempted to book a hotel on Friday, November 2nd, at the Rio All Suite Hotel in Las Vegas from November 14 through November 18. I have received an error message and have tried to rebook it again with my PayPal account. The money has been taken out of my PayPal account but I have not received a booking confirmation. I have called and spoken to Thomas on the phone who told me I would get a response on Friday or Saturday and have requested an email confirmation to be sent. I have not received a confirmation nor a call. I have called again on Monday and talked to multiple people before I got forwarded to a supervisor, Magda, who said she will take care of the issue and rebook the hotel. I never got a confirmation nor call again. I had to call again on Tuesday and the issue could not be resolved, so Konrad from the Financing Department had to issue a refund to me. At this point I have wasted over 2 hours trying to get my hotel booked with empty promises of getting the issue solved, while Hoteling.com was keeping my money from me. Then, after a refund was issued and I could successfully the hotel, the price increased from $281.14 for the same hotel and dates to $296.57. I have called again today and have spoken to Kasia, who was unwilling to match the price difference, even though it was hoteling.com's internal issue, and did not want to match the price or give me a discount. At this point I have wasted over 3 hours and have not gotten a single reimbursement for my wasted time and when I wanted to cancel my booking, I am now being charged with a $50 cancellation fee. I have emailed the refunds department (Case Reference number: *******), whose automatic email promised me a 24 time window for a response. It has now been well over 24 hours and I still have not received a response. It's incredible how much time and effort I have wasted for a company that promises "Easy to find, simple to book"
Hello Viktor,
I'd like to start by sincerely apologising for the inconvenience you've faced and for the delay in getting back to you. I can imagine that this situation was unpleasant for you and I'm sorry that our service didn't met your expectations.
Because of all difficulties you've faced, we will refund you the cancellation fee and compensation. You can expect the refund in next 3-7 working days.
Once again I apologise unreservedly for this situation and I hope everything is sorted out for you. If you need any assistance, don't hesitate to contact me by privately messaging me here.
Kind regards,
The Hoteling Team
Hoteling cancel my booking, i did not cancel, please refund me 497.52us *******@hotmail.com please reply
Hello Varin D.
Thank you very much for contacting us here. I've found your booking and I can see that we've already sent the request to our Finance Department to proceed the refund, so you should receive the money back on your account shortly.
The reason why we've cancelled your booking is that you've booked on the Hoteling website dedicated for US customers. We have different channels for different countries, and it states in our policy that you need to book on the page dedicated for the country you live in.
Hope it clear things up for you.
Best Regards,
Magda S
The Hoteling Team
Booked a hotel reservation through hoteling and got charged initial $5 booking fee two months ago, came back and intended to make full payment today.(Everything looks fine so far) After putting all my payment details today and leave no fields in blank TWICE (so there could not be my typing mistake), then I trying to find their contact information. ALL I FOUND IS JUST THE EMAIL... Can you believe a worldwide travel booking agency do not have a landline contact method nowadays?
To cut it short, have to book through other websites, and hopefully in 24 hrs, I would not see I got charged by them twice. For the same fuxking room.
---Updated after got first reply.
I have tried various way to reach you through the number, apparently failed.
I am an Australian user, the number listed above I believe is an US number, could you please tell me How can I and What can I do?
------------Updated on a week later
Looks fine so far, could not make payment using their credit card system initially, tring about 30 times to ring their number provided by Hoteling.com representitive, and their phone never got picked up.
Have not got charged multiple times so far, rang the hotel and get told the room has been reserved under my name even before I paid my outstanding balance. (That's a bit weird)
Anyway, it looks fine so far, will updated after I finish the trip in 11th Nov 2015.
------------------------------------------------
Last updates, to sum up. Hoteling.com is a trust worthy agent. My holiday arrangement in Bali got white belly up cuz airport went closed for the sake of the volcano ash. Anyway did not expect can get my money back cuz its after the punishment-free cancellation period.
But they did fully return my money even including the first Deposit money.
I will not hesitate to book my holiday with them in future.
Lovely company deserve good words.
Henry Young
Hello Henry,
I'm truly sorry to hear that you've faced issues with online payment. The dedicated line for our customers is open 24/7 and the contact number is 001 888 999 7710. Our agents can assist you during your payment and answer your all questions.
Please accept my sincere apologies for any inconvenience caused. I hope everything will be sorted out for you quickly.
Kind regards,
The Hoteling Team
It was very easy to book a room and I went through triviago so I knew I was getting the best price for my room
Hello Jasmine,
Thanks so much for the highest rate. It’s a pleasure to hear that our deal lived up to your expectations. I wish you a fantastic getaway!
Best Regards,
Ania
The Hoteling Team
First if i could give less than 1 star i would... I just booked a room at the end of June. Did not think much of it after I booked the room. Received an email Monday mind you i leave Friday. Confirming my room and how many people are in it. I replied 2 thinking that is odd that is what i booked the room for and just to be safe since they seemed not to have the information bottom floor or elevator access due to a wheel chair.
I get a response Tuesday mind you we leave Friday and this has been booked for 3 weeks. We can not accommodate you this should have been added during booking. It was we are not new at the wheel chair game.
I reply back asking for them to explain what they mean... are they seeing wheel chair and thinking we need the bars in the bathroom so on? No reply. Today I call them after holding for India got a lady who was nice but flat out told me this is your fault you didnt properly complete the booking information again trying to get them to explain what they mean about accommodate me. After a frustrating 20 minute call i was promised a call back in 3 hours (we are going on 6)
I took it upon myself to call the hotel and make sure that they have elevator access for a wheelchair if we are on the second floor. 3 minute conversation with Erin very nice at the hotel front desk. However she asks when did i book my hotel room using hoteling i said the 29th of june she said OOOOOHHHHHHH that could be it we stopped taking 3rd party bookings on the 24 most likely we rejected the booking because we have no room...
Called customer service again and was told no that is not right the hotel is not telling you the truth... really i think i know who is lying
So now i have to find a room in 2 days before i leave for vegas so instead of 100 bucks a night i am looking at 200. In addition they have already said they WILL NOT refund me due to my error. UMMMM no you over booked and are trying to find an out.
STAY AWAY from Hoteling.com
Hi Michelle,
I'm extremely sorry that our service didn't meet your expectations on this occasion. If you still require our further assistance, please do not hesitate to email us on OnlineAnswers@hoteling.com and our team will take a deeper look into your case promptly to find the best possible solution for you. Looking forward to hearing from you.
Best regards,
Kasia
The Hoteling Team
Overview
Hoteling has a rating of 2.6 stars from 453 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hoteling most frequently mention credit card, customer service and confirmation email. Hoteling ranks 446th among Hotels sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dan B.,
We always try our hardest to offer the best possible deals, so I'm happy we could give you such an attractive price. I hope we will assist you with number of your bookings.
Many thanks,
Magda P
The Hoteling Team