Thumbnail of user henryy5

Henry Y.

Contributor Level

Total Points
81

1 Review by Henry

  • Hoteling

10/26/15

Booked a hotel reservation through hoteling and got charged initial $5 booking fee two months ago, came back and intended to make full payment today.(Everything looks fine so far) After putting all my payment details today and leave no fields in blank TWICE (so there could not be my typing mistake), then I trying to find their contact information. ALL I FOUND IS JUST THE EMAIL... Can you believe a worldwide travel booking agency do not have a landline contact method nowadays?

To cut it short, have to book through other websites, and hopefully in 24 hrs, I would not see I got charged by them twice. For the same fuxking room.

---Updated after got first reply.
I have tried various way to reach you through the number, apparently failed.

I am an Australian user, the number listed above I believe is an US number, could you please tell me How can I and What can I do?

------------Updated on a week later
Looks fine so far, could not make payment using their credit card system initially, tring about 30 times to ring their number provided by Hoteling.com representitive, and their phone never got picked up.
Have not got charged multiple times so far, rang the hotel and get told the room has been reserved under my name even before I paid my outstanding balance. (That's a bit weird)

Anyway, it looks fine so far, will updated after I finish the trip in 11th Nov 2015.
------------------------------------------------

Last updates, to sum up. Hoteling.com is a trust worthy agent. My holiday arrangement in Bali got white belly up cuz airport went closed for the sake of the volcano ash. Anyway did not expect can get my money back cuz its after the punishment-free cancellation period.

But they did fully return my money even including the first Deposit money.

I will not hesitate to book my holiday with them in future.

Lovely company deserve good words.

Henry Young

Thumbnail of user wadef10
Hoteling T. – Hoteling Rep

Hello Henry,

I'm truly sorry to hear that you've faced issues with online payment. The dedicated line for our customers is open 24/7 and the contact number is 001 888 999 7710. Our agents can assist you during your payment and answer your all questions.
Please accept my sincere apologies for any inconvenience caused. I hope everything will be sorted out for you quickly.

Kind regards,
The Hoteling Team

Henry Has Earned 1 Vote

Henry Y.'s review of Hoteling earned a Very Helpful vote

Henry hasn’t received any thanks yous.

Henry doesn’t have any fans yet.

Henry is Following 1 User

Thumbnail of user wadef10
Hoteling T.
0 Reviews
0 Votes

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user thomasr130
2/19/17

HAS ANYONE RECEIVED ANY REFUND ON THEIR CANCELLED RESVERATION? WHAT I AM FINDING OUT IS THE COURT...

Thumbnail of user lucianaf2
7/27/16

En mi caso hicimos el pago total por una estadía en punta cana ya en febrero para octubre y me...